Information Technology Support Technician
2 - 5 years
Moon, PA
Full-time
Hybrid
1 month ago
About the role
Company Description
NerdsToGo provides proactive managed IT services and strategic technology support to businesses across the Pittsburgh region and surrounding tri-state area. Our solutions include managed IT, cybersecurity, cloud solutions, compliance support, and network infrastructure, ensuring operational continuity and scalability for our clients. We serve diverse industries such as healthcare, construction, engineering, manufacturing, and professional services. By focusing on long-term partnerships and proactive support, NerdsToGo helps businesses reduce downtime, strengthen cybersecurity, and optimize technology operations. Our commitment is to deliver reliable IT expertise tailored to meet client needs.
Role Description
This is a full-time hybrid role for an Information Technology Support Technician, based in Moon, PA, with occasional opportunities to work from home. The IT Support Technician will be responsible for troubleshooting technical issues, supporting desktop computers and printers, conducting computer repairs, and delivering exceptional customer service. Responsibilities include diagnosing and resolving hardware and software issues, setting up and configuring devices, managing maintenance tasks, and providing end-user support. The technician will engage with clients both on-site and remotely, ensuring their technology operates efficiently and securely.
Qualifications
NerdsToGo provides proactive managed IT services and strategic technology support to businesses across the Pittsburgh region and surrounding tri-state area. Our solutions include managed IT, cybersecurity, cloud solutions, compliance support, and network infrastructure, ensuring operational continuity and scalability for our clients. We serve diverse industries such as healthcare, construction, engineering, manufacturing, and professional services. By focusing on long-term partnerships and proactive support, NerdsToGo helps businesses reduce downtime, strengthen cybersecurity, and optimize technology operations. Our commitment is to deliver reliable IT expertise tailored to meet client needs.
Role Description
This is a full-time hybrid role for an Information Technology Support Technician, based in Moon, PA, with occasional opportunities to work from home. The IT Support Technician will be responsible for troubleshooting technical issues, supporting desktop computers and printers, conducting computer repairs, and delivering exceptional customer service. Responsibilities include diagnosing and resolving hardware and software issues, setting up and configuring devices, managing maintenance tasks, and providing end-user support. The technician will engage with clients both on-site and remotely, ensuring their technology operates efficiently and securely.
Qualifications
- Strong skills in Technical Support and Troubleshooting
- Experience working with Desktop Computers and Printer Support
- Proficiency in Computer Repair
- Excellent communication and customer service skills
- Ability to work independently and collaborate within a team
- Availability to commute to the Moon, PA location, with flexibility for hybrid work
- Knowledge of basic networking concepts is a plus
- Previous experience in IT support or a similar role is preferred
- Relevant IT certifications (e.g., CompTIA A+, Network+) are beneficial
Skills
Information TechnologyComputer and Network Security