Information Technology Support Technician
2 - 5 years
Beachwood, OH
Full-time
Hybrid
1 month ago
About the role
Looking to take the next step in your IT career with a supportive team, strong mentorship, and real opportunities for growth? Ashton Solutions is a fast-growing MSP supporting businesses across Northeastern Ohio, and we’re looking for an IT Support Technician to join our collaborative team.
In this role, you’ll work alongside senior engineers to troubleshoot a wide range of end-user environments, support business-critical systems, and gain the hands-on technical experience that helps build a long-term IT career. This is a hybrid opportunity in Beachwood, OH.
What You’ll Get
What You’ll Do
What You Bring
Why This Role Stands Out
Next Steps
Apply with your resume
OR
Get a head start here:https://www.ondemandassessment.com/o/JB-W70H5LGMQ/landing?u=1182753
In this role, you’ll work alongside senior engineers to troubleshoot a wide range of end-user environments, support business-critical systems, and gain the hands-on technical experience that helps build a long-term IT career. This is a hybrid opportunity in Beachwood, OH.
What You’ll Get
- Salary starting at $50,000+ , scalable based on experience
- Health insurance, PTO, retirement plan, and bonus plan
- Hybrid work schedule (up to 2 remote days per week after training )
- Friendly, people-focused leadership and strong technical mentorship
- Clear opportunities for career growth and skill development
What You’ll Do
- Provide support for common business applications including Microsoft 365 (O365) through phone, email, remote, and onsite support
- Support and maintain client networks and security infrastructure including LAN/WAN, firewalls, access points, and switches
- Troubleshoot issues across a variety of on-premises and cloud environments
- Manage and prioritize support tickets while setting clear expectations and delivering excellent customer service
- Accurately document client issues, resolutions, and follow-up actions
- Support over 100+ SMB clients , gaining exposure to diverse technologies and business environments
What You Bring
- 0–2 years of hands-on PC support or IT support experience
- Experience with Microsoft 365
- General knowledge of hardware platforms, cloud services, and line-of-business applications
- Strong interpersonal skills, a positive attitude, and the ability to shift priorities quickly in a fast-paced service environment
- Confidence delivering high-quality customer service and communicating clearly with end users
- Strong organizational skills with the ability to follow tasks through to completion accurately
- Curiosity and willingness to continuously learn new technologies and tools
Why This Role Stands Out
- Strong mentorship from senior engineers to accelerate your technical growth
- Exposure to a wide range of technologies across multiple client environments
- Hybrid flexibility with a team-first culture
- Great opportunity for someone looking to grow from support into a long-term MSP career path
Next Steps
Apply with your resume
OR
Get a head start here:https://www.ondemandassessment.com/o/JB-W70H5LGMQ/landing?u=1182753
Skills
Information TechnologyInformation Technology & Services