Driven by disruption. Inspired by innovation. 

Vacation Innovations is the parent brand to the next generation of consumer servicing and marketing sites in the online secondary timeshare marketplace, including VacationOwnership.com, SMTN.com and ResortRentals.com. 

At Vacation Innovations, we’re reinventing the online marketplace for vacation ownership – and we’re starting within our own four walls. We’re revolutionizing dull, traditional company culture to become a breeding ground for bright thinking and inspiring ideas.  Since the start of the revolution in 1999, we’ve evolved to become a place where people are excited to work. By using the newest technologies, we allow our people to be the best and the brightest in the business. The industry can no longer rest on the ways of the past; it’s time for a revolution. 

By disrupting the outdated online marketplace, we’re creating opportunities. Opportunities for change. Opportunities for improvement. Opportunities for a better vacation ownership experience for all. Our modern approach to vacation ownership is not only keeping consumers happy, it’s revitalizing a once stagnant online marketplace.

Our leaders and executives create the atmosphere for revolution. In a setting where every employee embraces modernization, we are working to transform the timeshare industry. Our team is recognized for their talent and contributions every day. By encouraging employees to openly share their ideas, we're constantly refining our business strategies.

Industry: Hospitality
Company Size: 201-500 employees

Vacation Innovations

Savvy Admin PROD

Job Details

**Description**

**Why work with us?**

With nearly 300 employees and more than two decades in operation, Vacation Innovations has grown into the world’s largest provider of secondary market services and solutions for the vacation ownership industry. Our corporate headquarters, located in Orlando, Florida, positions us perfectly within the timeshare capital of the world, and we continually attract some of the best talent in the industry.

**Responsibilities/Duties**

- Handle all inbound and outbound calls

- Offer exceptional customer service

- Address escalated phone calls

- Accurately answer questions and concerns from owners, vendors, and brokers

- Resolve customer issues with minimal supervision

- Update and analyze file tracking system notes

- Understand and interpret transfer documents

- Communicate status of transfer process with customer

**Key Skills/Qualifications**

- Minimum of one year customer service/call center experience

- High School Diploma or equivalent level of education

- Highly motivated, goal oriented

- Capable of articulating professionally to customer

- Ability to effectively manage time

- Must be able to effectively analyze and interpret data

- Possess strong reading comprehension and written communication skills

- Strong attention to detail

- Proven internet and computer software skills

- Basic data entry skills

- Proper note taking ability

About Vacation Innovations: Since its founding in 1999, Vacation Innovations has assembled a host of major consumer brands that provide secondary market solutions for the vacation ownership industry, including online resale and rental advertising for owners, licensed timeshare brokerage, and customized services for resorts, resort developers, HOAs and management companies. With a talented and professional staff of more than 250 employees across its offices in Orlando, FL and Exeter, NH, Vacation Innovations is reinventing the online marketplace for vacation ownership and vacation rentals.

Customer Service Specialist

Stewart is on a journey to become the premier title services company. We offer personalized service, industry expertise and customized solutions for virtually any type of real estate transaction and are a leading global real estate services provider.  At our core, we help make property ownership around the world possible. In doing that, we take every step to foster meaningful relationships through our ingenuity and efforts and are dedicated to going above and beyond to provide the best experience for employees and customers alike. To do so, we know we must sustainably serve our employees, shareholders, customers and our communities at large. That’s why we are committed to creating an inclusive workplace that fosters a deep sense of pride, passion, respect and belonging, while lessening our impact on the environment and providing transparency around the way we do business.

Stewart. Redefined and moving ahead. Learn more at stewart.com, subscribe to blog.stewart.com or follow us on Twitter @stewarttitleco.

Industry: Insurance
Company Size: 5,001-10,000 employees

Stewart Title

At Stewart, we know that success begins with great people. As a Stewart employee, you’ll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth – by attaining the best people, investing in tools and resources that enable success, and creating a better home for all.

You will be part of an inclusive work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company.

Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about.

More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle

**Job Description**

**Job Summary**

Promotes Stewart services and solutions through various sales and marketing activities designed to ensure customer success while maximizing Stewart revenue and market share. Provides administrative and specialized operational support to sales representatives and/or sales teams to assist with the selling and closing of Stewart products in accordance with sales goals as specified by leadership.

**Job Responsibilities**

- Responsible for answering routine questions and issues about products and services from internal and external customers

- Effectively resolves inquiries or escalates concerns in a timely fashion

- Uses strong attention to detail and accuracy to perform a wide range of support functions to assist in departmental processes

- Follows clearly defined procedures to complete daily tasks and responsibilities

- Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion

- Uses basic communication and collaboration skills to address internal and/or external clients and/or team members

- Individual contributor working under direct supervision with little autonomy

- Performs all other duties as assigned by management

**Education**

- High school diploma required; Bachelor’s preferred

**Experience**

- Established computer skills including a strong knowledge of Word & Excel and basic Windows troubleshooting skills

- Experience with SQL Server and Microsoft Remote Desktop

- Demonstrable CRM proficiency

- Advanced knowledge of Microsoft Word for form coding

- Typically requires 0-2 years of related work experience

Equal Employment Opportunity Employer

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at careers@stewart.com

**Pay Range & Benefits**

$36,700.00 - $58,800.00 Annually

The base salary range provided is consistent with similar roles at the Company. The base salary range is not an absolute, but a guide, and actual offers will be based on the individual candidate’s knowledge, skills, education, experience, location, market conditions, and other compensation components. Depending upon all of the preceding considerations, the base salary may be lower or higher than the stated range.

Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts

Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 39 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS affiliates operate 73 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.

Industry: Hospitals and Health Care
Company Size: 10,001+ employees

Community Health Systems

~~As a Remote Customer Service Specialist at Community Health Systems (CHS) - Shared Services Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve.~~

**Our Team Members Enjoy a Robust Benefits Package Including**

-  Paid Time Off (PTO)

- Comprehensive Health Benefits - Medical, Dental & Vision

-  401k with company match

- Tuition reimbursement

~~The Remote Medical Customer Service Specialist serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns.~~

**Essential Functions**

- Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.

- Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions.

- Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution.

- Provides triage support for common issues related to platforms, applications, and back-office processes.

- Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions.

- Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings.

- Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions.

- Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors.

- Performs other duties as assigned.

- Complies with all policies and standards.

- This is a fully remote opportunity.

**Qualifications**

- H.S. Diploma or GED required

- Associate Degree or some college coursework in a related field preferred

- 1-2 years of customer service experience required, preferably in a call center or help desk environment required

- Familiarity with CRM software and customer service tools preferred

**Knowledge, Skills And Abilities**

- Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns.

- Proficient in using computer systems, including Microsoft Office Suite and CRM platforms.

- Excellent problem-solving and critical-thinking abilities.

- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

- Detail-oriented with a strong focus on accuracy and quality.

- Demonstrated ability to work independently and as part of a team.

- Strong interpersonal skills and the ability to build rapport with customers and colleagues.

We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.

~~This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer. ~~

Remote Medical Customer Service Specialist

In a world where consumers increasingly value self-expression and individuality, the market for hard-to-find fashion, collectibles, and electronics has never been hotter.  

Our global platform offers unique access to current culture while our data-driven, bid-ask model provides buyers with the real-time visibility to know they’re getting a fair price. 

With key leadership and an inspiring vision in place, we believe we’re poised for significant growth: into new product verticals, new audiences, and new geographies. To get there we’re looking for flexible, all-in teammates who are excited by ownership and the opportunity to take on emerging challenges. 

If you’re a doer who’s ready to solve tough problems with plenty of laughs along the way, we’d love to hear from you. We welcome, embrace, and respect all dimensions of diversity. We’re committed to creating an inclusive environment where all team members are valued, supported, and respected—and no, you don’t need to know a thing about sneakers or fashion.

To learn more and check out open roles, head to careers.stockx.com.

Industry: Software Development
Company Size: 1,001-5,000 employees

StockX

**Help empower our global customers to connect to culture through their passions. **

**Why you'll love this role **

As a Customer Service Specialist, you’ll assist our most valued users and resolve escalated concerns for our customers — ensuring that every interaction builds trust, drives satisfaction, and supports long-term loyalty.  You’ll deliver an exceptional experience that builds trust, strengthens relationships, and reinforces why customers choose StockX. In this role, you’ll not only resolve day-to-day inquiries across phone, chat, and email and also identify opportunities to enhance the customer journey, support repeat engagement, and contribute to overall revenue growth.

Your ability to combine exceptional service with a sales and retention mindset will be key. By delivering clear communication, timely solutions, and education on StockX products and processes, you’ll not only resolve issues but also reinforce confidence in the StockX platform — turning each interaction into an opportunity to build value and encourage repeat business.

**What you will do **

- Provide an outstanding customer experience across all channels in all regions, including but not limited to, email, phone, chat, and SMS.

- Handle escalated and complex inquiries with empathy, professionalism, and accuracy.

- Promote customer loyalty and retention by reinforcing the value of StockX and ensuring a positive resolution to every issue.

- Take ownership of customer concerns from start to finish, ensuring timely and effective outcomes.

- Drive customer engagement and repeat use by proactively educating users on StockX features, policies, and programs.

- Balance customer advocacy with business priorities to deliver fair, consistent, and brand-aligned resolutions.

- Identify opportunities to improve customer satisfaction, retention, and sales conversion through service excellence.

- Detect and act on potential fraudulent activity to protect both customers and the StockX marketplace.

- Support top-tier users through programs like Early Seller Payout and Bulk Shipping, ensuring premium service for high-value customers.

- Share insights and feedback from customer interactions to inform improvements across operations, products, and processes.

**About you **

- High school diploma or equivalent required.

- 2–3 years of experience in Customer Service, Sales Support, or E-commerce.

- 1–2 years in a Contact Center environment, including multichannel interactions i.e., phone, chat, email, SMS.

- Proven ability to drive customer retention, satisfaction, and repeat engagement.

- Strong communication, empathy, and active listening skills with a sales mindset that identifies customer needs and solutions.

- Detail-oriented and organized, with strong follow-through and a results-driven mindset.

- Thrives in a fast-paced environment while maintaining accuracy and professionalism.

- Confident in handling escalations, making independent decisions, and owning results.

- Positive attitude, team-oriented, and motivated to contribute to customer loyalty and business growth.

- Flexible to work varying shifts to meet business demands.

~~Pursuant to the various pay transparency laws/acts, the base salary is between $18/hr to $20/hr plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary. ~~

~~Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. ~~

**About StockX**

StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. Learn more at www.stockx.com.  ~~We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time. StockX may utilize AI to rank job applicant submissions against the position requirements to assist in determining candidate alignment. ~~

Corpay (NYSE: CPAY) is a global leader in business payments and expense management, providing a range of solutions that streamline accounts payable, manage expenses, and handle international transactions in ways that no other provider can rival.
From vehicle payments and lodging to corporate cards, AP automation, and international payments, Corpay simplifies every aspect of business spending.
With cutting-edge technology, global expertise, and reliable support, Corpay is your trusted partner for saving time, reducing costs, and protecting against fraud.

Industry: Financial Services
Company Size: 10,001+ employees

Corpay

**What We Need**

Corpay is currently looking to hire a Customer Service Specialist within our Corpay Lodging division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will support clients by coordinating hotel accommodations and client alignment while delivering exceptional customer service and ensuring clear communication throughout the process. You will report directly to Customer Service Supervisor and regularly collaborate with cross-functional teams across the lodging department.

**How We Work**

As a Customer Service Specialist, Corpay will set you up for success by providing:

- In office set up Wichita, KS

- Company-issued equipment

- Formal, hands-on training

**Role Responsibilities**

The responsibilities of the role will include:

- Communicating with clients to assess and meet service needs

- Coordinating hotel accommodation based on client requirements

- Explaining procedures, costs, and timelines clearly and compassionately

- Utilizing internal tools and external platforms to search and confirm reservations

- Negotiating rates and coordinating directly with clients or hotels

- Handling escalated service issues with professionalism and care

- Maintaining accurate and timely documentation in internal systems

- Managing tasks and follow-ups

- Supporting the department by answering incoming calls and emails

- Performing additional duties as assigned

**Qualifications & Skills**

- High school diploma or equivalent required; college degree preferred

- Minimum 2 years of customer service or administrative experience

- Proficiency with Microsoft Office (Excel, Word, Outlook)

- Strong written and verbal communication skills

- Highly organized, detail-oriented, and capable of multitasking in a fast-paced setting

- Demonstrated problem-solving ability and sound judgment

- Experience with customer databases or case management systems is a plus

- Ability to work collaboratively and independently

**Benefits & Perks**

- Medical, Dental & Vision benefits available the 1st month after hire

- Automatic enrollment into our 401k plan (subject to eligibility requirements)

- Virtual fitness classes offered company-wide

- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time

- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)

- Philanthropic support with both local and national organizations

- Fun culture with company-wide contests and prizes

**Equal Opportunity/Affirmative Action Employer**

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

**Pay Transparency**

This salary range is provided for Iocations which require such disclosure. Where a position or applicant may fall into a particular wage range depends on several factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organizational needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is $15.00 - $17.00 per hour.

- For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.

- #INDOPS

Celero Commerce offers payment processing services, business management software, and data intelligence to small and medium-sized businesses, in one holistic platform. Celero empowers business owners and executives to focus on driving growth and profitability.

Industry: Financial Services
Company Size: 201-500 employees

Celero Commerce

The Customer Service Specialist performs a pivotal role in providing exceptional customer support via telephone, email, and chat. Responsibilities involve resolving payment and account inquiries, ensuring compliance with company guidelines, and fostering positive relationships with clients. This role is instrumental in retaining our existing customer base and contributing to the company's growth.

**Responsibilities**

- Work efficiently within a phone queue to address a diverse range of payment and account inquiries from customers.

- Provide comprehensive and accurate responses by effectively using client systems and established processes.

- Perform data entry tasks to maintain accurate customer records and process requests.

- Troubleshoot and problem-solve customer requests to achieve satisfactory resolutions.

- Develop a strong understanding of the company's products and services, enabling you to assist clients effectively.

- Maintain knowledge of compliance guidelines to ensure customer interactions are aligned with regulatory requirements.

- Participate in job-related classes and webinars to enhance your skills and stay updated on industry trends.

- Adhere to company policies, procedures, and safety standards to ensure consistent and reliable service.

- Collaborate with cross-functional teams to address complex customer issues and provide seamless solutions.

- Perform additional duties assigned as part of your role.

**Experience & Requirements**

- 1-2+ years of experience in the Payments Industry or Merchant Services

- High School diploma required

- Strong call center experience, highlighting your ability to handle customer inquiries effectively

- Self-motivated and capable of working independently with minimal supervision

- Ability to apply broad knowledge across multiple tasks and responsibilities

- Demonstrated capability to work on projects ranging from routine to moderately difficult, including the ability to make decisions regarding issue resolution

- Excellent analytical, organizational, and troubleshooting skills to navigate complex customer inquiries

- Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook

- Skillful in maintaining organization while effectively prioritizing tasks and workflows

- Aptitude for understanding, interpreting, and analyzing data to drive informed decisions

- Perform job functions in the best interest of Celero’s financial situation above all else

- Able to navigate ambiguity, while exploring innovative solutions and driving business impact

**Reports to: ** Customer Service Manager

**Start date: ** Immediate

**Location: ** In office, Greenville, SC

**Benefits: **We provide a comprehensive benefits package including health insurance, dental, vision, life insurance, identify theft protection, paid time off, and 401k (4% match).

~~Celero Commerce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.~~

~~Please Note: Celero Commerce participates in E-Verify and performs background checks on all new hires. We will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS), with information from each new employee’s form I-9 to confirm work authorization.~~

To learn more about our company, please visit Celero Commerce Facebook, Twitter, and LinkedIn pages:

HealthStream (NASDAQ: HSTM) is dedicated to improving patient outcomes through the development of healthcare organizations' greatest asset: their people. Our unified suite of solutions is contracted by, collectively, approximately 4.8 million healthcare employees in the U.S. for workforce development, training & learning management, talent management, credentialing, privileging, provider enrollment, performance assessment, and managing simulation-based education programs. Based in Nashville, Tennessee, HealthStream has additional offices in Boulder, Colorado and San Diego, California.

Industry: Software Development
Company Size: 501-1,000 employees

HealthStream

**Company Overview**

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.

Why Join Us

At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

We’re proud of our values-forward culture that offers our people:

- Mission-oriented work

- Diverse and inclusive culture

- Competitive Compensation & Bonuses

- Comprehensive Insurance Plans

- Mental and Physical Health Support

- Work-from-home flexibility

- Fitness Center Reimbursements

- Streaming Good time off for volunteering

- Wellness workshops

- Buddy Program for new HealthStreamers

- Collaborative work environment

- Career growth opportunities

- Continuous learning opportunities

- Inspiring workspaces to collaborate and connect with other HealthStreamers

- Free employee parking at our Resource Centers in Nashville and San Diego

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

Position Information

Position Overview

You will provide exceptional customer service and product support and have a significant role in the overall customer experience. As a Customer Service Specialist I, you will be the face of HealthStream and will become our client's biggest advocate! You will understand the ins and outs of HealthStream products, and you will delight clients with your wealth of knowledge and unwavering positivity. You will also develop skills for your individual career path based on your interests--whether this lies within Customer Service or in another department within the company.

Key Responsibilities

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

- Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up.

- Troubleshoot and diagnose reported problems and work to understand and correct problems.

- Build strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful manner.

- Identify, test, and verify issues, providing the development team with clear documentation.

- Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives.

- Participate in testing new features and releases.

- Suggest recommendations for product enhancements utilizing data and customer feedback.

**Qualifications**

Requirements

- You have at least one year of experience in a technical help desk or technical support role.

- A bachelor's degree in a related discipline is preferred. Education requirements may be waived based on practical experience.

- Practical knowledge of the healthcare industry a definite plus.

**Qualifications**

- You have an extraordinary, charismatic phone presence; excellent written communication, and can relay information clearly, concisely and thoughtfully.

- You are a problem-solver, skilled in prioritization, and you take ownership in the work that you do.

- You know your audience and can effectively communicate resolutions with both non-technical and technical customers.

- You have a natural ability to work through technical difficulties, determine the root issue, and provide resolution beyond the issue or question proposed.

- You can make complex topics easily digestible by breaking them down into manageable parts.

- You display active listening skills and are an empathetic customer advocate.

- You have an insatiable curiosity for learning how things work.

- You have a working knowledge of Microsoft operating systems and are familiar with tools like Salesforce and Microsoft Teams. A basic understanding of SQL is a plus.

- You can work a flexible 8-hour schedule, providing coverage between 7 AM 7 PM CST, Monday through Friday. Weekends and holidays are for you to enjoy with friends and family.

- You are a team player working towards a common goal and you hold your colleagues to the same level of quality and elevated standards.

- You may not always have the answer, but you are willing to go above and beyond to find a solution for a customer or provide a clear understanding of the steps we are taking.

**Compensation**

- The salary range for this position is $40,492 - $43,000. Salary will be determined on the candidate’s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles.

**Benefits**

HealthStream offers a comprehensive benefits package to eligible employees, including:

- Medical, Dental and Vision insurance

- Paid Time Off

- Parental Leave

- 401k and Roth

- Flexible Spending Account

- Health Savings Account

- Life Insurance

- Short- and Long-Term Disability

- Medical Bridge Insurance

- Critical Illness Insurance

- Accident Insurance

- Identity Protection

- Legal Protection

- Pet Insurance

- Employee Assistance Program

- Fitness Reimbursement

Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.

Req #45281

Customer Service Specialist I

Hard Rock Digital is building the future of online sports betting and interactive gaming.

We’re turning up the volume on sports betting in a bold new way. Known the world over for our famous cafes, casinos, hotels, and rock memorabilia collection, our newest venture takes the same Hard Rock ethos and brings it to the newly expanding online sports betting industry here in the USA. Headquartered in Hollywood, Florida, with offices in New Jersey, Austin, and Toronto, we are a fast-paced team dedicated to building an unrivalled betting experience for millions of sports fans everywhere.

Industry: Software Development
Company Size: 501-1,000 employees

Hard Rock Digital

**What are we building? **

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

**What’s the position? **

Our Customer Service specialist will report to the Customer Service Supervisors and will handle a wide range of customer queries including betting, payments, verification, promotions, and general information via multiple contact channels including live chat, email, social media, and voice. Sport and betting knowledge is advantageous but not essential as our comprehensive training plan assists with your development, ensuring you reach your full potential. We have a culture of continuous development as we believe our people are the key to success.

Overall duties include:

- Deliver world-class customer service, while responding to player inquiries and concerns via multiple channels (calls, chat, social media, and voice)

- Build meaningful relationships with our players through a consultative approach, understanding their current and future needs, providing first contact resolution, and providing a positive outcome for the player and HRD (Hard Rock Digital)

- Meet and exceed quality goals, productivity targets, and regulatory requirements

- Navigate computer systems and applications to service our players, and enable them to get the most from our online and mobile platforms

- Follow policies and procedures while also thinking creatively and passionately in ways to which we can make every user interaction meaningful and provide the best gaming experience possible.

- Re-prioritize and adapt to an ever-changing environment

- Operates in a team environment providing support in all areas and being agile in your day-to-day workflow.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

**What are we looking for? **

You will be a positive, confident, and enthusiastic Customer Service Specialist with the desire to help, guide and assist our players with their account queries. You will have a passion for delivering exceptional customer service using internal tools to assist and take ownership resulting in first time resolution. You will have strong computer literacy and numeracy skills, and a keen attention to detail with the ability to multitask. You will have a desire and willingness to learn, proactively maintaining awareness of policies and procedures while complying with Responsible Gambling and Regulatory requirements.

- 2+ years of experience in a customer-facing role multi-channel role.

- Availability to work flexible hours.

- Confidence to work in a hybrid environment.

- Work From Home Requirements:

Must have at least 25MBPS internet connection plan / speed

Must have a private & quiet area to work at home

- Demonstrate personal excellence by remaining positive in difficult situations

- Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation

- Knowledge and understanding of sports betting, casino, and professional sports industry preferred but not required.

- Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail.

- Ability to learn and adapt to changing software and processes.

- Computer skills: Microsoft Office Software including Outlook, Word, and Excel preferred.

- Excellent interpersonal, communication, verbal, and written skills

- Empathy, curiosity, humility, and flexibility.

**What’s in it for you? **

We offer our employees more than just competitive compensation. Our team benefits include:

- Competitive pay

- Medical, Dental, and Vision Coverage Options

- Employee Discounts

- Advancement opportunities

- Start-up culture backed by a secure, globally recognized brand.

- Opportunity to drive a best-in-class customer experience for the Hard Rock Digital community

-

**Roster of Uniques **

We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)

Specialist - Customer Service

Tivoli, LLC is a 58 year old company that specializes in linear LED products. With our strong history in the advancement and development of linear lighting, we are a proven company with a long history in LEDs having been the first to introduce indicator type LEDs into tubing, aisle and step lighting products over 20 years ago.  The Tivoli brand has often been copied and in fact, ‘Tivoli type’ lighting is often referenced.  However, there is no substitute for original Tivoli products. Tivoli has always incorporated quality manufacturing and materials into their products.  Tivoli products are made to withstand extreme environments and are UL , cULus and ETL listed.
 
As a manufacturer, we are uniquely focused on ‘the right light’ – color temperature and output - for low ambient cove and niche applications.  Most other commercial manufacturers in US are focused on higher output led illumination. Although lighting is our business, color is our concern. By utilizing our expertise with color mixing LEDs we have created incandescent color equivalents and even improvements to incandescent utilizing led color mixes.
 
Tivoli products continue to evolve with the changing needs of the market.  As LED technology has advances, so have Tivoli products. Tivoli’s new line of award-winning architectural LED based products incorporate the latest LED’s with quality characteristics of illumination along with the energy saving advantages. We strive to create innovative illumination using quality products at competitive prices and providing superior service to our customers. Tivoli specializes in small source applications that create the sparkle that can delineate a project.
 
Our products are manufactured and assembled in the U.S., located in Tustin, California by an experienced team of over 50 employees. Many of Tivoli's dedicated staff have over 20 years of service within the company, providing our customers with ongoing support.

Industry: Appliances, Electrical, and Electronics Manufacturing
Company Size: 51-200 employees

Tivoli

We are seeking an experienced Customer Service Specialist to join our growing team. If you have experience in lighting sales or customer service, interested in joining a dynamic fast paced environment, and working on some of the most notable architectural projects in the U.S. and abroad, we want you to join our team!

The Customer Service Specialist plays a critical role at Tivoli, a leading linear lighting company specializing in the commercial and theatrical lighting industry. The candidate should be a highly motivated team player with a great work ethic and a can-do spirit. The right person will also be a good communicator with excellent organizational skills. We value the ability to collaborate and learn with other team members. We provide the freedom for each person to perform their tasks and responsibilities, with the expectation of high performance in return.

**Essential Duties and Responsibilities: **

- Answer incoming customer inquiries.

- Collaborate with management teams to stay updated on new products, services, and policies.

- Order entry into ERP system.

- Ensures the accuracy of all orders and quotes.

- Engages with clients in a friendly and professional manner while actively listening to their concerns.

- Offers support and solutions to customers in accordance with Tivoli’s customer service policies.

- Other duties as assigned by the manager.

**Qualifications: **

- High school diploma or equivalent (Associate’s degree in Business Administration or related field is a plus), 2+   years college preferred.

- Proven experience in order entry, customer service, or a related field.

- Excellent communication skills (written and verbal).

- Strong attention to detail and accuracy.

- Excellent computer skills including MS Word, Excel, Outlook, Teams, Adobe Acrobat and ERP system is a huge   plus!

- Ability to multitask and prioritize in a fast-paced environment.

- Self-starter.

- Team player.

- Positive attitude.

**Preferred Qualifications: **

- Experience in the lighting industry or a related field.

- Familiarity with ERP/MRP system.

- Familiarity with Salesforce.

**We Offer: **

- Competitive salary and benefits package.

- A collaborative and inclusive work environment.

- The chance to make a significant impact on diverse projects that drive company success.

We take pride in delivering top-notch products and exceptional service to our clients. Join our dedicated team and contribute to your continued success!

InsurePay® is a leading Insuretech SaaS platform that enables the accuracy of premiums, integrated payments, and reconciliations in real time for Agencies, Carriers, MGAs, and insurance technology providers. 
InsurePay® is empowering Carriers and their partners to allow policyholders to pay only for what they need with real-time system and data-driven accuracy and flexibility, through a feature-rich platform that offers policyholder payments, Carrier PayGo and payables, vendor payables, and claims payments and Agency receivables all integrated to back-office core systems. To learn more, visit www.insurepay.com.

Industry: Insurance
Company Size: 51-200 employees

InsurePay

**Title **: Customer Support Analyst (PayGo Support Team)

**Reports to **: Customer Support Leadership (Associate Director of Customer or Customer Support Manager)

**Location: **Remote (US) or Hybrid (Buffalo)– in office T & TH

**About the role: **

InsurePay is looking for motivated, detail-oriented individuals who are passionate about customer support and excited to help deliver an industry-leading SaaS solution to the property and casualty market. You will be part of a geographically dispersed support team that serves customers across our unified Pay-As-You-Go ecosystem, including InsurePay, TRUPAY, and Payroll Connect products.

Because our products sit at the intersection of insurance and payroll data, this role requires strong familiarity with payroll concepts, payroll files, and payroll workflows. You will work regularly with structured payroll data, investigate payroll reporting issues, and assist customers and partners in resolving payroll-related discrepancies.

As InsurePay continues to evolve its AI-powered support strategy, you will also interact with AI-driven support tools, automation workflows, and knowledge systems that help scale customer support. This includes contributing to automation initiatives, improving knowledge base content, and collaborating on ways AI can improve resolution speed and accuracy.

You will build strong, direct client relationships and partner closely with internal teams to proactively resolve issues, refine processes, and continually improve the overall customer experience. You should enjoy working in a dynamic, fast-paced environment where each day is different and where your contributions directly shape how we scale and evolve as a company.

If you are ready to take on a new challenge and be truly part of building a company and a unified support organization, this is the role for you!

**You’re excited about this opportunity because you will .... **

- Provide direct customer support for the unified InsurePay Pay-As-You-Go ecosystem (InsurePay, TRUPAY, and Payroll Connect) via phone, email, chat, and AI-assisted channels, ensuring high-quality, timely responses to client needs.

- Serve as a trusted partner to customers by building strong relationships grounded in rapid issue resolution, empathy, and a deep understanding of payroll-driven insurance billing workflows.

- Act as the “voice of the customer”, sharing feedback, trends, and insights with internal teams (e.g., Product, Engineering, Sales, Implementation, Marketing, Payroll Partner Coordination) to improve our products, processes, and overall customer experience.

- Develop deep knowledge of payroll processing, payroll file structures, payroll reporting cycles, and how payroll data drives premium calculations within InsurePay’s Pay-As-You-Go ecosystem.

- Own customer inquiries end-to-end: log, triage, research, troubleshoot, and resolve issues; escalate when appropriate; and follow up to ensure a complete and satisfactory resolution for every case.

- Collaborate cross-functionally with fellow support analysts and other departments to coordinate responses, resolve recurring issues, and contribute to a seamless and consistent customer experience across all Pay-As-You-Go products.

- Investigate complex issues involving payroll data, payroll files, system configurations, and premium calculations, clearly communicating findings and solutions to customers and internal stakeholders.

- Support Payroll Connect / InsurePay Connect workflows, including manually retrieving and processing payroll data, monitoring registration and onboarding progress, and following up with partners and customers to ensure timely completion of required steps.

- Work with structured data (e.g., XML, TXT files) and tools like Microsoft Excel to validate, interpret, and reconcile payroll and premium information where needed.

- Contribute to AI-driven support initiatives, including improving chatbot responses, refining automation workflows, tagging tickets for AI training, and helping expand the support knowledge base.

- Proactively identify patterns and recurring issues, recommend process or product improvements, and help drive initiatives that raise overall customer satisfaction and operational efficiency.

- As you grow in the role, mentor peers and new hires while sharing expertise in payroll workflows, product knowledge, and AI-assisted support best practices.

**We’re excited about you because you …. **

- Have a strong interest in building a career in SaaS customer support within the payroll and insurance technology space.

- Bring curiosity and enthusiasm for how AI, automation, and modern support tooling can improve customer experience and support operations.

- Have a genuine passion for customer experience, process excellence, and building the kind of support organization that customers and colleagues love to work with.

- Communicate clearly and effectively—both cross-functionally (with Sales, Product, Marketing, Engineering, and other teams) and externally with customers—across multiple channels (email, phone, video, and written documentation).

- Can digest complex or technical data and explain it in a way that is clear, concise, and accessible for different audiences, including non-technical users.

- Bring strong organization, time management, and prioritization skills, with the ability to manage multiple cases and stakeholders in a dynamic environment.

- Think strategically about how to improve processes and experiences while also being comfortable executing tactically and rolling up your sleeves to solve day-to-day problems.

- Have a customer-first mindset, strong problem-solving abilities, and a calm, professional demeanor under pressure.

**Must Have Experience **

- Bachelor’s degree or equivalent practical experience

- 2–3 years of experience in customer support roles involving payroll systems, payroll data, or payroll-related SaaS platforms

- Demonstrated experience supporting business customers in payroll, financial technology, HR technology, or insurance platforms

- Demonstrated experience and comfort using technology tools and applications, including:

- Microsoft Excel and the broader MS Office suite

- Collaboration tools such as Teams, and similar platforms

- Ticketing systems like Zendesk, workflow tools such as Salesforce, Jira, and comparable systems

- Basic understanding of XML, CSV, and TXT file formats and comfort working with structured data files (especially in the context of payroll or financial data)

- Experience working in environments where automation, knowledge bases, or AI-assisted support tools are used to improve support delivery.

**Nice to Have Experience **

- Workers’ compensation insurance or Pay-As-You-Go insurance billing

- Integration between payroll providers and insurance platforms

- Experience contributing to AI-powered customer support tools, chatbots, or automation initiatives

- Experience working with API integrations or payroll partner ecosystems

**Benefits **

- Competitive compensation

- Generous vacation policy

- Full medical, dental, and vision packages

- 100% employer paid Life and AD&D Insurance

- Optional LTD and STD coverage

- 100% employer paid employee assistance program

- Paid Parental Leave

- 401(k) with company match

**About Us: **

InsurePay® is a SaaS billing and payments platform that ensures accuracy of insurance premiums and offers integrated payments and reconciliations for Agencies, Carriers, MGAs, and insurance technology providers. We are empowering carriers to allow policyholders to pay only for what they need through accurate, timely, and data-driven reconciliations with a feature-rich platform that offers carrier payables, vendor payables, and claims payments all integrated to back-office systems.

With the ability to deliver an industry-leading solution, we pride ourselves on being a leader in the property and casualty market. We are a venture backed Insurtech company who is growing fast … like really fast! We hope you come join us!

Trade. Invest. Earn. 

rbnhd.co/social_media_disclosures

Industry: Financial Services
Company Size: 1,001-5,000 employees

Robinhood

Join us in building the future of finance.

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

**About the team + role**

Robinhood’s Customer Experience team plays a critical role in Democratizing Finance for All. Our customer experience team supports customers across a wide range of account needs, delivering timely, accurate, and empathetic support across multiple channels.

As a Customer Experience Team Lead, you will help lead a team of customer support representatives responsible for delivering high-quality service and resolving customer issues efficiently. You will coach and develop team members focusing on technical coaching and driving subject matter expertise. You’ll support the Customer Experience Manager to ensure operational excellence, and act as a point of contact for escalations and complex customer situations. In this role, you will help drive performance through coaching, quality standards, and service-level accountability while partnering with operations, quality assurance, and compliance teams to continuously improve the customer experience.

**Schedule & Work Environment**

~~**This role is based in our Denver, CO or Westlake, TX office and requires 100% in-office attendance.** ~~~~**The team operates seven days a week from 7:00 a.m. to 10:00 p.m. ET. Employees will work either five 8-hour shifts or four 10-hour shifts per week, depending on business needs. Specific schedules will be determined after hire.** ~~At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

**What You’ll Do**

- Help develop a team of customer experience representatives delivering support directly to our customers

- Provide ongoing coaching and performance feedback to drive strong customer outcomes and team development

- Handle escalated customer concerns and resolve complex issues with urgency and professionalism

- Oversee daily operations including queue management, workforce coordination, and service-level adherence

- Monitor team performance metrics and partner with leadership to drive continuous improvement

- Collaborate with QA, operations leaders, and compliance teams to maintain quality standards and ensure regulatory alignment

- Lead by example by supporting the queues and our customers directly during times of surges

**What You Bring**

- Active FINRA Series 7 and Series 63; Series 9/10 or 24 preferred (or ability to obtain 9/10 within 120 days)

- Strong coaching and leadership skills with a passion for developing frontline talent

- Excellent written and verbal communication skills

- Proven ability to operate in a fast-paced, high-volume environment while managing competing priorities

- Strong analytical and problem-solving skills with attention to detail

- Flexibility in scheduling to support business needs

**What We Offer**

- Challenging, high-impact work to grow your career.

- Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.

- Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.

- Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.

- Employer-paid life & disability insurance, fertility benefits, and mental health benefits.

- Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!

- Exceptional office experience with catered meals, events, and comfortable workspaces.

**In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits.**

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

**Base Pay Range**

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)

$34—$40 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

$34—$40 USD

Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)

$33.15—$39 USD

Click here to learn more about our Total Rewards, which vary by region and entity.

If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.

Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

Customer Experience Team Lead

As a trusted global outsource provider, we know connection is a universal language. 

It’s our mission at OneTouch Direct to bring the world closer through unparalleled human interactions, tailoring our services to meet each client’s unique needs.

 Our people-first culture means we believe in the power of every interaction to build stronger, more meaningful connections. Our agents are the best in the industry because they genuinely care about providing authentic experiences that leave a lasting, positive impression. Their expertise lets us consistently offer personalized, precise outreach solutions because we understand the needs of our clients and their customers. 

 We don’t just achieve our clients’ business goals; we live a people-first culture that optimizes performance with a relentless drive for results. Here, you don’t just see the results—you feel them. 

When top-tier service and genuine connection come together, expect the extraordinary.

Industry: Outsourcing and Offshoring Consulting
Company Size: 1,001-5,000 employees

OneTouch Direct

**Call Center Customer Support Representative**

Join our dynamic team at **OneTouch Direct ** and become a key player in delivering exceptional customer service! Our Call Center Customer Service Representatives engage directly with customers, handling inquiries and resolving issues to deliver an outstanding experience.

As a representative of our valued clients, you will primarily work with ATT customers, providing support and guidance on their inquiries regarding products and services.

**Key Responsibilities**

- Manage inbound calls with professionalism and enthusiasm while addressing customer inquiries.

- Utilize your problem-solving skills to troubleshoot and resolve customer issues effectively.

- Document customer interactions and maintain accurate records to ensure continuity of service.

- Educate customers about services and promotions to enhance their experience.

- Collaborate with team members to improve overall service delivery and customer satisfaction.

Join us at OneTouch Direct, where your customer service skills can shine!

**Shift**

Available shifts may include flexible hours, including evenings and weekends.

**Requirements**

- Strong verbal communication and interpersonal skills.

- A customer-focused mindset and passion for helping others.

- Ability to work in a fast-paced environment while handling multiple tasks.

- Proficiency in computer applications and systems.

- Previous experience in customer service or call center preferred but not required.

- High School Diploma or equivalent is required.

**Benefits**

-  Full-Time Hours: 40 hours per week schedule

-  GREAT Earning opportunities: Competitive hourly pay PLUS uncapped commissions paid out weekly!

-  6 checks per month: Weekly bonus payouts plus bi-weekly hourly paychecks!

-  Supportive Environment: Classroom training, plus ongoing support for your success!

-  Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!

-  Benefits: Health Care Plan (Medical, Dental & Vision)

-  Culture: Diverse, welcoming culture with Employee Resource Groups

-  Referrals: Refer a friend and earn up to $2,000 per person!

Customer Support Representative - AT&T

DMI is a leading global provider of digital services working at the intersection of the public and private sectors. With broad capabilities, including infrastructure support services, cybersecurity, cloud and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI is continually recognized as a Top Workplace in both regional and national categories. To learn more, please visit www.dminc.com.

IMPORTANT NOTICE:  We have become aware of a cryptocurrency-based scam that misappropriates our logo and utilizes domain names similar to ours. Please be assured that DMI will never, on its own or through a staffing agency, solicit cryptocurrency or other deposits in connection with a job application or similar activity.  If you have been a victim of this scam or any other cyber crime, DMI encourages you to report it to the Internet Crime Complaint Center (IC3) at www.ic3.gov.

Industry: Information Technology & Services
Company Size: 1,001-5,000 employees

DMI (Digital Management, LLC)

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efﬁcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

**About The Opportunity**

DMI, LLC is seeking a **Customer Support Representative Specialist ** to join us.

**Duties And Responsibilities**

-  Provides 24/7/365 customer-centered IT support as the first point of contact for all user issues.

-  Using ITIL-based service management processes, they log, classify, and resolve incidents and service requests, including processing move, add, change, and delete account requests.

-  Proactively monitors incidents nearing SLA thresholds, escalating as needed to ensure accountability and timely closure.

-  They identify trends and recurring issues, recommending process, tool, or knowledge base improvements to elevate service quality and reduce incident volumes.

-  This role is critical to delivering reliable and responsive IT support that enhances productivity and minimizes downtime.

**Qualifications**

**Required Skills & Certifications:**

-  In-depth knowledge of IT service desk operations

-  Expertise in ticket resolution and escalation

-  Strong customer service and communication skills

-  Ability to identify and resolve recurring issues

-  Analytical skills

-  Omnichannel Support

**Background Requirements: ** Must possess or be eligible to obtain and successfully complete a Public Trust background investigation and/or a Public Trust clearance.

**Citizenship Status Required: ** Must be a U.S. Citizen

**Physical Requirements: ** None required for this position.

**Location: ** Remote, US

**Working at DMI**

DMI Is a Diverse, Prosperous, And Rewarding Place To Work. Our Culture Is Shaped By Five Core Values That Guide How We Work, Grow, And Succeed Together

-  Do What’s Right – We lead with honesty and integrity.

-  Own the Outcome – We take responsibility and deliver.

-  Deliver for Our Customers – We are relentless about delivering value.

-  Think Bold, Act Smart – We innovate with purpose.

-  Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

-  Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.

-  Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.

-  Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.

-  Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.

-  Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

-  No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

**Job ID: ** 2026-28657

Customer Support Representative Specialist

MissionHires is a recruiting platform that helps hyper-growth companies hire passionate talent who aligns with their mission and values.

Industry: Technology, Information and Internet
Company Size: 2-10 employees

MissionHires

The Customer Support Representative is responsible for delivering high-quality customer service through phone-based support while accurately managing data entry and administrative tasks. This role requires strong communication skills, attention to detail, and the ability to handle multiple priorities in a fast-paced environment.

**How You'll Contribute **

- Provide general administrative support to ensure smooth daily operations, including answering phones, managing emails, and entering orders.

- Serve as the primary point of contact for customer inquiries via phone and email

- Provide prompt, professional, and accurate responses to customer questions and concerns

- Assist with accounts payable, bank deposits, and procurement and purchasing of raw materials for production.

- Support order processing, invoicing, and customer service inquiries to ensure high client satisfaction.

- Organize records and filing systems for digital and physical documents.

- Help with inventory management and assist the production team as needed.

- Manage office supplies and coordinate facility needs to ensure a productive work environment.

**What Makes You a Great Fit **

- Proven experience in Customer Service or in a similar role.

- Proficiency with office software, especially Microsoft Office Suite (Excel, Word, Outlook) and Microsoft Teams.

- Excellent organizational skills, attention to detail, and ability to multitask.

- Strong communication and interpersonal skills to interact with clients and team members professionally.

- High level of integrity and ability to maintain confidentiality.

- A proactive approach to problem-solving with a desire to learn and take initiative.

- Familiarity with QuickBooks or similar accounting software is a plus.

**Education / Experience **~~ ~~

- 1–3 years of customer service or call center experience preferred

- High School or equivalent (Preferred)

- Strong verbal communication and active listening skills

- High attention to detail and accuracy in data entry

- Professional demeanor and problem-solving mindset

- Bilingual a plus

**Schedule **~~ ~~

- Monday - Thursday, 8:00 AM - 6:00 PM

- Full-time - 10-hour shifts

- Expected hours**: ** 40 per week

- Work Location: In person - Tampa, FL 33634

**Perks & Benefits **

- 401(k)

- 401(k) matching

- Employee discount

- Health insurance - ICHRA

- Paid time off

- Opportunities for skill development and career growth.

- Safe, collaborative, and supportive work environment

Customer Support Representative (Phone & Data Entry)

Griffin360 is the idea-first, tech-only public relations agency, helping innovative companies turn complex technologies into clear, compelling narratives that drive market success.

Founded in 1982, the firm is built on a simple belief: the right idea, clearly expressed, cuts through complexity and earns attention, trust, and results. Griffin360 runs to complexity, not away from it—immersing deeply in each client’s technology to uncover the stories that matter.

Today, Griffin360 is optimized for communications in the age of AI.

As discovery shifts from traditional search to AI-driven platforms, the role of public relations is evolving. Visibility alone is no longer enough. Brands must be clearly understood, consistently represented, and trusted across the full ecosystem of media, content, and signals that influence how AI platforms surface and recommend information.

Griffin360 approaches this shift with a clear point of view: artificial intelligence, when combined with human intelligence, results in real intelligence. That belief guides how the agency develops strategy, creates content, and amplifies client narratives across both traditional and AI-driven environments.

The agency works exclusively with technology innovators across artificial intelligence, smarter living, hearing health, augmented and mixed reality, and next-generation computing—partnering with startups and global leaders to build brands that shape what’s next.

Industry: Public Relations and Communications Services
Company Size: 11-50 employees

griffin360

We're looking for an Account Executive to join an energetic team and generate media results for some of the most innovative companies in the tech industry.

Our account executive will:

- Develop impactful campaign ideas and draft result-generating pitches.

- Serve as a liaison between the agency and client teams to manage content approvals, editorial interview coordination, and more.

- Manage a team of 2-3 account coordinators and 1-2 interns.

- Draft + edit relevant client copy including press releases, bylined editorials, media briefs, and more.

- Successfully build detailed status agendas and ensure progress is being made across various projects simultaneously.

- Manage media databases and maintain relationships with key reporters.

Qualifications include:

- 1-2 years of professional PR experience in an agency environment.

- A Bachelor's degree in Communications, Public Relations, Journalism, English or a related field.

- Solid writing skills, as proven by supplied samples.

- An interest in technology; learning about and talking about tech will be a vital part of every day at griffin360.

- Must be located in or willing to commute to Manhattan office 2x a week (this is a hybrid position).

Why work at griffin360?

- Our employees are offered full medical benefits, a hybrid in-office and remote work schedule, paid vacation, and half-day summer Fridays, among other benefits.

- We are intentionally small for the biggest lifts, and each client feels like they’re the only one. There is no corporate ladder to climb; no politics to a promotion. You will have a lot of responsibility and you will immediately see the impact of your contributions.

- We are continuing to evolve and expand our capabilities every day and encourage all of our team members to take on new initiatives that enhance their skill set and grow the business.

- You’ll work alongside a dynamic team who also really like each other. From team lunches and happy hours to communal playlists and escape rooms, we believe in building relationships with one another outside of the office. We’re not just coworkers, we’re a community.

PR Account Executive - Tech

Higginbotham is a single source solution for insurance, financial and HR/employee benefits services. The employee-owned firm was established in 1948 and ranks by revenue today as the nation’s 21st largest independent insurance brokerage. Based in Fort Worth, Texas, Higginbotham serves businesses and individuals through locations across the nation. The firm specializes in tailoring programs to meet each client’s unique needs, and in standing by those programs with their Day Two Services®, which provide proactive customer support through the life of each policy. Higginbotham is a values-driven firm that strives to be family to employees, accountable to clients, teammates to carriers, and generous to communities.

Industry: Insurance
Company Size: 1,001-5,000 employees

Higginbotham

**Higginbotham **, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for an **Employee Benefits Account Coordinator **for our **Houston, Texas ** office.

The **Employee Benefits Account Coordinator **provides administrative support to internal account managers and maintains a professional relationship with our external clients.

**Essential Tasks:**

- Conducts data entry into Excel spreadsheets, internal agency management system, carrier websites, House Bill requests

- Assists in marketing of accounts as directed by account managers

- Assists with the preparation of reports, proposals and other presentation materials

- Audits billing statements for accuracy on behalf of clients

- Generates open enrollment materials such as enrollment guides, election forms, personalized confirmation sheets, enrollment/change forms, etc.

- Assists in processing necessary paperwork for submission to carrier –implementation

- Attend local enrollment/client meetings as needed

- Delivers outstanding customer service

- Maintains agency files accurately and consistently

- Attends and completes any training sessions or assignments as required

- Performs other related tasks as needed

**Core Competencies:**

- Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner

- Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly

- Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences

- Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively

- Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals

- Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction

- Dependability: Acknowledgment of the importance of being present and punctual

- Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome

- Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously

- Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment

**Experience and Education:**

- High school diploma or equivalent required

- 1+ year of employee benefits experience in the insurance field preferred

- Commitment to continuous learning and professional development

**Licensing and Credentials:**

- Active Life & Health License preferred

**Systems:**

- Proficient with Microsoft Excel, Word, PowerPoint, and Outlook

- Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable

**Physical Requirements:**

- Ability to lift 25 pounds

- Repeated use of sight to read documents and computer screens

- Repeated use of hearing and speech to communicate on telephone and in person

- Repetitive hand movements, such as keyboarding, writing, 10-key

- Walking, bending, sitting, reaching and stretching in all directions

**Benefits & Compensation:**

- Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity prescription incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing.

- Company paid holidays, plus PTO

- Employee Wellness Program

**Notice to Recruiters and Staffing Agencies **: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members.

- Applications will accepted until the position is filled

Employee Benefits Account Coordinator

benefitsone is a progressive employee benefits firm serving companies, educational institutions and nonprofits across Louisiana. Our mission — and what drives our team each day — is to help organizations offer customized, comprehensive and compelling benefits packages to their employees.

Our expertise is grounded in traditional benefits — medical, dental, pharmacy, life, disability, vision and retirement plans. We’re also well-versed in specialty offerings that enhance a company’s benefits line-up — for example, concierge services, telemedicine and tele-behavior health.

Our employer services are centered on:

– Customized plan design 
– Leading enrollment solutions
– Simplified administration
– Effective employee education
– Informed compliance and labor law support

We understand the employee benefits market and give our time and expertise to the industry through our work with:

– Louisiana Association of Health Underwriters
– Louisiana Department of Insurance Agent Advisory Board
– Louisiana Health Care Commission

For more information about benefitsone, please contact:

Jack Duvernay, Registered Health Underwriter
benefitsone President
985-800-2800 / jack@benefits.one
www.benefits.one

Industry: Insurance
Company Size: 2-10 employees

benefitsone

**Account Coordinator **

benefitsone is a progressive employee benefits agency, located in Madisonville, Louisiana, dedicated to providing best-in-class service and products and creating customized solutions to reduce our clients’ workload so they can focus on their business.

**Position Summary **

- Primarily focused on providing support to Sales and Account Management team on activities related to marketing, sales, and service of client and prospective client accounts.

- May be responsible for service/claim issues relating to clients/accounts in order to assist client facing Account Managers/Producers with such things as service inquiries, claims, billing, and/or administrative issues.

- Will coordinate and communicate team workflow and scheduling to maximize effectiveness of team efforts toward relationship building and client retention.

- Staff at this level work under direct supervision and generally perform work for clients of low to moderate complexity, with little discretion or decision-making capability.

- Involves no client geared travel with minimal face-to-face client interaction.

- May ultimately be assigned direct responsibility over a small group of clients for hands on training purposes.

**Qualifications **

- Bachelor's Degree preferred

- 1 or more years of experience in Client Coordination and/or Claims Management

- License required (or willing attain license within the first 120 days of employment)

**Work Traits **

- Excellent verbal and written communication skills

- Knowledgeable in Windows and Microsoft Office environment, including Word and Outlook. Microsoft Excel and knowledge of agency management systems or other client management systems is a plus

- Able to quickly determine critical issues

We are C-4 Analytics.
We amplify every client's digital presence.
We deploy cutting-edge, impactful campaigns.
We drive customers to purchase moments.
We tangibly impact our clients’ revenues.
We do this for every client, every month.

Industry: Advertising Services
Company Size: 201-500 employees

C-4 Analytics, LLC

**Digital Marketing Account Coordinator, Wakefield, MA – C-4 Analytics **

**The ideal candidate understands the benefits of in-person teamwork and is available to work from our office a minimum of three days per week **

C-4 Analytics is a fast-growing, private, full-service digital marketing company that excels at helping automotive dealerships increase sales, increase market share, and lower cost per acquisition. C-4 Analytics is committed to developing innovative solutions for every dealer in every market, and to providing the highest levels of accountability and customer service. We are currently hiring for a **Digital Marketing Account Coordinator, Wakefield, MA ** as we look to expand our team and support our growing roster of local and national clients.

**If you are unable to complete this application due to a disability, contact this employer to ask for accommodation or an alternative application process. **

**Who We're Looking For: Digital Marketing Account Coordinator, Wakefield, MA **

Digital Marketing Account Coordinators at C-4 Analytics are strong communicators and fast learners who love pushing new, aggressive strategies to our clients. Our best Account Coordinators are entry level digital marketers and analysts who are energized by new challenges and relish the chance to constantly learn new strategies, techniques and skills.

As a Digital Account Coordinator in Wakefield, MA, you'll be the main, daily point of contact for your portfolio of clients. You will also be responsible for liaising with our solutions teams and project managing campaigns from start to finish. This role offers both autonomy and a team environment: you will have a significant, measurable impact on your clients' success, but enjoy the support of a team of Client Services experts who'll always have your back. Previous experience working with or in the automotive industry is preferred, but not required.

**What you’ll need to succeed: **

**Must-Haves **

- 1-plus years of Digital Marketing, Account Management or Client Services experience

- Bachelor's Degree in Business, Marketing, Communications or a related degree

- Strong presentation skills –ability to demonstrate value to clients and serve as a trusted digital advisor

- Excellent written and verbal communication skills – ability to write professional emails to clients and third parties

- Demonstrated time management and project management skills

- A positive attitude that resonates throughout your team and the company

- Demonstrated familiarity with Google products (Gmail, Docs, Slides, Drive) and Microsoft Office Suite (Excel, Word, PowerPoint) products

**Nice-To-Haves **

- 1-plus years' experience building multi-faceted digital marketing campaigns, including SEO, SEM, PPC, Social and email marketing services

- Google Analytics & Ads Certifications

- Experience using a project management tool, preferably JIRA

- Experience working with or in the automotive industry

**Compensation: **

Compensation: We offer competitive compensation commensurate with experience and qualifications. The salary range for this position is $50,000.00 - $55,000.00.The final salary will be determined based on factors such as skills, knowledge, and demonstrated expertise.

Please note that the stated salary range is flexible and negotiable based on individual qualifications and fit for the role. We encourage candidates to discuss their salary expectations during the interview process.

**Flexibility: **

We have a strong preference for this position to reside in our Wakefield, MA office. The Digital Marketing Account Coordinator may benefit from the flexibility to work in a way that suits them best. We offer the following working options:

- **Office-Based **: Our modern and well-equipped office space provides a collaborative environment where you can work closely with your team, engage in face-to-face interactions, and foster a sense of community.

- **Hybrid **: For those who prefer a balance between office and remote work, we offer a hybrid model. This allows you to divide your time between working in the office and remotely, providing the best of both worlds.

**Working at C-4 Analytics **

We provide our employees with a range of benefits, including career development programs, unlimited paid time off, and additional perks. **All are welcome to visit our careers and culture page for more details. **

**More About C-4 Analytics **

C-4 Analytics takes the guesswork out of advertising. We don’t over-promise: we over-deliver. We provide real value to our clients because we really value them as partners. We love Google and Facebook, but ~~also ~~love Instagram and Bing. We innovate, educate and instigate. We are forward-thinking, but we learn from the past. We are results-driven and our strategies drive results. We love the practical applications of psychology to marketing, but we aren’t above a good practical joke. We are team players, but we love to crush our competitors. We create an environment of respect and we respect the environment. We are the brains and the good looks. We are very humble. We are nerds, but cool, likable nerds. We are never gonna give you up. Never gonna let you down. We are all work and all play. We calculated that only 15.8% of visitors who started this paragraph would actually read this far down. We are C-4 Analytics

Digital Marketing Account Coordinator



Industry: Public Relations and Communications Services
Company Size: 11-50 employees

Stanton & Company

Stanton & Company is seeking an Account Coordinator who is energetic, creative, interested in the media landscape, and possesses strong writing skills to support key accounts. Our clients are in the healthy, active living category, including health and wellness, beauty, fitness and sports, and natural foods. This position involves working with both brands and individuals, so a combination of personal PR and brand/CPG experience, along with a genuine interest in these areas, is highly desirable. The Account Coordinator must be a self-starter and a great multitasker, proactive and eager to dive in.

**Responsibilities: **

- Support Assistant Account Executive/Account Executive/Supervisor/Director in the development and execution of communication strategies and plans

- Conduct research, monitor trends, and gather category insights to support business development and client campaigns

- Create and manage national, regional, and local media lists across client verticals

- Conduct press outreach to promote a range of lifestyle and consumer brands in the marketplace

- Coordinate mailings/product launch timelines, PR plans, media lists, and status reports

- Organize and support media and influencer events and media tours (desksides)

- Write public relations materials: press releases, bios, fact sheets, media briefs, etc.

- Create, vet, and manage influencer lists across verticals; support influencer campaigns

- Research and manage award submissions and speaking opportunities

- Manage daily account tasks, conduct media audits, and support admin work for client accounts

- Manage interns

**Attributes: **

- Strong communication skills, both written and spoken

- Media interest across categories (health and wellness, beauty, business, lifestyle, etc.)

- Social media savvy with an understanding of how PR and digital work hand-in-hand

- Proactive multitasker and self-starter

- Works efficiently with an exceptional ability to manage multiple projects and meet tight deadlines

- Charismatic, high-energy, and a team player

- Appreciation for brands and personalities that promote healthy/active living

- A pulse on the broader marketplace (health and wellness, women’s empowerment, entrepreneurship, entertainment) for partnership and event sponsorship/sampling opportunities

**Experience: **

- Public relations internship experience required

**Why S&Co **

At S&Co, you will gain exposure to meaningful, purpose-driven work, access to industry relationships, and the chance to help define what modern PR looks like in a rapidly evolving space. Alongside comprehensive benefits (medical, dental, vision), S&Co champions a growth-focused culture rooted in connection and curiosity.

Account Coordinator

Joblinxs is a marketplace and employment app, whose main objective is to match service providers with service seekers in a way that is easy and mutually beneficial for everyone involved. The service seeker can search the service provider’s profile, post as many jobs as they can, in many locations, send messages to those they are willing to hire, chat with them, book video call sessions, organize interviews, send orders, confirm orders, set reminders, track the locations of the service providers, make posts for emergency jobs, book replacements, confirm the beginning and end of a project, confirm the start of a shift, confirm the end of a shift, confirm working hours, pay service providers, collect refunds, post reviews, award endorsements, open disputes, include additional job categories which will be confirmed by the admin, refer friends and family, and contact admin.

Industry: Software Development
Company Size: 51-200 employees

Joblinxsapp

**Summary**

Weâre looking to hire an Account Coordinator who can provide day-to-day administrative support to our Account Executives and Account Representatives and ensure smooth sales procedures. Candidates applying for the role should be highly organized and able to perform multiple tasks for different teams/clients at the same time. Any sort of experience with marketing campaigns and an understanding of what âexcellent customer serviceâ means is valued highly. Ideally, the candidate should be able to both administer daily sales activities and brainstorm innovative ideas to improve our client relationships. The Candidate should drive growth to our company by being an essential part of the Account Management team.

**Responsibilities**

- Prepare, file and retrieve sales-related documents.

- Design and renew sales proposals.

- Update internal databases with account information.

- Coordinate meetings, calls and demos for the Account Management team.

- Conduct research on prospective clients.

- Collaborate with internal teams to ensure proper pre-and post-sales service.

- Communicate customer feedback to Marketing, Sales and Product Development teams.

- Create detailed reports of campaign results.

- Perform market and competitive research.

- Help create promotional materials (e.g.presentations and videos).

**Requirements**

**Requirements:**

- Proven work experience as an Account Coordinator, Sales Coordinator or any other similar role.

- Excellent computer skills (MS Office in particular).

- Hands-on experience with any CRM software.

- Experience with marketing/advertising campaigns.

- Organizational and time-management skills.

- Strong communication skills with a problem-solving attitude.

- B.Sc in Business Administration, Marketing or any other relevant field.

Accountant

An integrated communications workshop, The Decker Royal Agency merges the best of traditional PR tactics with today’s evolving platforms to create programs with a singular purpose: measurable results.   Founded by industry veterans, Cathleen Decker and Stacy Royal, the company specializes in travel, hospitality, culinary arts and the relentless pursuit of the things that make life a grand adventure.  

Follow our adventures:
https://twitter.com/deckerroyal 
https://www.facebook.com/deckerroyal
http://instagram.com/deckerroyal

Industry: Public Relations and Communications Services
Company Size: 11-50 employees

The Decker/Royal Agency

Welcome to The Decker/Royal Agency, a creative communications and marketing agency growing brands in travel. We're seeking an ambitious, self-starter to join our team as an Account Coordinator, complementing our team of publicists, creators and marketers in NYC and London. ACs are entry-level but integral members of the team who are expected to offer critical administrative support, have demonstrable writing skills and a desire for continued professional development. The right candidate will have a Bachelor’s degree, excellent organizational skills, previous internship or PR agency experience, great sense of humor and a valid passport. This is a remote, work-from-anywhere position for the US practice but expected to work at or close to EST hours; employees occasionally meet in-person in New York City. Temporary part-time opportunities may be available immediately for candidates graduating in May/June, with full-time employment post-grad.

**What You'll Do: **

• Establish and maintain relationships with national media

• Compile and distribute monthly PR reports

• Track, maintain, and secure clips

• Update and maintain client assets

• Build and update media lists

• Formulate internal agendas and client meeting agendas

• Initiate press release formulation and edit drafts as necessary

**What We’ll Bring: **

• Competitive Base Salary; ranges from $45k - $50k depending on previous experience.

• Year-end Discretionary Bonus

• Flexible Working Environment where employees can work from home or a provided co-working space through DeskPass

• Travel perks

• Accrued Paid Time Off, starting at 15 PTO days

• 5 sick days

• Paid Holidays including the week between Christmas and New Year’s

• Focus Fridays where we close at 2pm year-round

• Summer Fridays where we receive three additional full Fridays off

• 401K match

• FSA

• Comprehensive health, dental and vision insurance plans

• Monthly cell phone stipend

The Decker/Royal Agency is an equal opportunity employer. All candidates will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees.

Account Coordinator, Travel PR

We create resonance for brands. 

We do this by connecting brands with expertise in the passions that move people: content, gaming, experiences, celebrity talent, music, and sports. Because if it doesn’t move you, it doesn’t matter. 

We’ve successfully driven resonance for iconic brands such as State Farm, Six Flags, Wendy’s, Doritos, and the US Army.

Part of Omnicom Advertising.

Industry: Advertising Services
Company Size: 201-500 employees

**Job Overview: **

TMA is looking for an experienced Account Coordinator with expertise in integrated brand marketing to join our agency in Dallas (hybrid). The Account Coordinator will be the critical link between both the internal teams, media agency, audio and digital partners and client.

The Account Coordinator is the glue that holds the account team together – juggling multiple projects at once while ensuring deliverables are met and budgets maintained. Part creative, part project manager, part strategist, this account role is ultimately a problem solver at heart that keeps everything running smoothly.

**Responsibilities: **

- Act as day-to-day contact for key client team members, internal teams, and agency partners

- Interpret critical insights and research that will drive agency creative efforts

- Craft the creative briefs and reporting that communicate client objectives and directions to internal team members

- Interact with Project Manager and other key internal/external players to develop and maintain project timelines, status documents and budget trackers

- Supporting leading and creating client presentations and develop client POVs

- Mobilize and motivate internal and external teams to bring client objectives to life while ensuring collaboration, communication, trust, efficiency and quality of the work

- Identifying potential project risks and developing contingency plans

- Working with internal client teams to help develop and create new case studies

**Qualifications: **

- Integrated brand marketing experience

- 1-3 years of client facing / account management experience in an agency environment

- Exceptional management and communication skills

- Ability to develop excellent working relationship with all internal and external agency partners

- Has a dedicated work ethic and displays a thorough attention to detail

- Demonstrated ability to manage multiple projects and to deliver on schedule, on brand, and on budget

- Ability to work proactively and autonomously in critical situations

**TMA Perks & Benefits: **

- Competitive vacation plan, sick days and personal days to prioritize your mental health

- Parental leave

- Comprehensive Medical, Dental and Vision plans

- 401K Retirement Savings Plan

- Employee Stock Purchase Plan

WIT is the best-in-class digital activation platform that powers some of the most exciting, turnkey experiences in sports and entertainment. WIT's supercharged experiences elevate marketing efforts, enhance brand partnerships, capture first-party data, and drive revenue. Partners include over 100 teams, leagues, and venues across the NFL, NHL, NBA, WNBA, MLB, MLS, NWSL, and NCAA.

🏆Recognized as a Sports Business Journal Best Place to Work in Sports and a Front Office Sports Best Employer in Sports

For more information, reach out to Team@witcontests.com.

Industry: Spectator Sports
Company Size: 11-50 employees

WIT Sports

About WIT: WIT is the best-in-class digital activation platform that powers some of the most exciting, turnkey experiences in sports and entertainment. WIT's supercharged experiences elevate marketing efforts, enhance brand partnerships, capture first-party data, and drive revenue. Partners include over 150 premier consumer brands and sports teams. Recognized as a 2x Sports Business Journal Best Place to Work in Sports and a 2x Front Office Sports Best Employer in Sports.

We're seeking an organized and driven Account Coordinator to join our rapidly growing company in the digital space. The ideal candidate will have a strong understanding of the digital landscape, a passion for creativity, and excellent customer service skills. As a member of our team, you’ll be working in a fast-paced environment with time-sensitive and goal-driven responsibilities. You will help build and oversee relationships with new and existing partners, managing a book of business throughout the year and developing strategies and activations alongside our partners. Creative problem-solving skills, determination, and humility are all key. In return, you'll be compensated competitively, and you'll have the opportunity to experience what it's like to make an impact at a profitable, high-growth startup in the sports and brands space.

Responsibilities

- Oversee relationships with new and existing partners

- Manage partner communication, including weekly touchpoints

- Build and monitor all partner activations in your book of business and provide assistance to teammates when needed

- Provide excellent customer service and fast response times when communicating with existing partners and prospects

- Optimize processes and checks & balances to ensure all service requests are being fulfilled accurately and effectively and all partnerships are flourishing

- Accurately track key performance metrics for partner success and optimize as-needed

Qualifications

- Bachelor's degree is required

- At least 1-2 years of experience in customer service, ideally in a corporate/brands setting, is preferred

- Well-versed in digital marketing trends

- Excellent oral and written communication skills with exceptional response times

- Highly organized with tremendous attention to detail

- Ability to multi-task and context switch efficiently

- Strong interpersonal skills and the ability to relate to a wide variety of audiences

- Excellent public speaker, with confident presentation skills

- Experience working with large-scale consumer brands or agencies preferred

What We Offer:

- Competitive salary and performance-based bonuses with long-term incentives

- Comprehensive health benefits package including company-paid medical, dental, vision benefits

- Access to exclusive sporting events and industry networking opportunities

- Fully remote

- Generous budget for work-related equipment (laptop, monitor, etc)

- Flexible PTO program with generous unlimited vacation days and paid holidays

- Company 401(k) plan

- The salary range for this role is $45,000-60,000

Interface is a world-leading modular flooring company with a fully integrated collection of carpet tiles and resilient flooring. Our modular system helps customers create interior spaces while positively impacting the people who use them and our planet.

We’re here to realize a more beautiful world, with people and environment in harmony. Our mission, Climate Take Back™, invites industry to join us as we commit to running our business in a way that is restorative to the planet and creates a climate fit for life.

We're always looking for passionate, committed individuals to help us get there. Problem solvers. Creative thinkers. True individuals, who don’t follow convention but challenge it.

At Interface, that’s a responsibility we all share. From our research labs to our production floor, we’re always looking to design a better way. To inspire others, and to embrace a better tomorrow. If you’re ready to make a real difference, then join us.

Help us lead industry to love the world.

Industry: Textile Manufacturing
Company Size: 1,001-5,000 employees

Interface

~~Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability—without compromise.~~

~~Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry‑first innovation, we remain ‘all in’ on our goal of becoming carbon negative by 2040, without the use of offsets.~~

**Position summary:**

The Sales Support Coordinator (SSC) will work directly with the field selling organization as an extension of the selling team. The SSC will be responsible for key internal-facing activities to help improve sales force effectiveness and maximize the selling team’s performance. In this position, the SSC will also assist the sales team and customer success team in providing a positive customer experience. **This position can be based anywhere in the contiguous US **.

**Educational requirements:**

HS/GED is required

A College Degree is preferred

**Skills and Experience:**

- Proven experience in Sales or administrative positions supporting the Sales team

- Ability to effectively interact, engage and communicate with internal and external customers

- Strong organizational skills and attention to detail

- Ability to create a positive customer experience; optimistic can-do perspective

- Demonstrate capability to work under pressure and handle multiple tasks/priorities

- Excellent communication skills, verbal and written

- Able to work in a team-based environment

- Excellent systems skills including Excel & PowerPoint are required

- Knowledge of or willingness to learn:

- JD Edwards

- Salesforce

- PowerBI

- Various Syndicated Lead Platforms

**Essential Duties:**

- For the Account Executives and Regional Sales Directors on designated team(s), serve as the primary contact for key sales support activities, including:

- Assist with Salesforce quoting and pricing in the marketplace

- Assist in sales opportunity management for forecasting with upper management

- Coordinate complex customer fulfillment projects

- Support Sales Team with internal processes and forms (DTBS, DOR, S&H, etc.)

- Work in tandem with customer service team and sales team to provide a high-quality customer experience

- Provide front line support to the sales team for all internal data systems.

- Work to ensure data integrity by reviewing orders and lining up with SF opportunities.

- Participate and support company initiatives

- Maintain housekeeping; comply with safety rules and environmental regulations

- Perform Other duties as assigned by Sales Support Manager

Learn more about Interface (NASDAQ: TILE) and our brands at interface.com and FLOR.com. Join us on Facebook, Instagram, LinkedIn, and Pinterest.

We are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia. An Equal Opportunity Employer including Veterans and Disabled.

Sales Support Coordinator

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