As manufacturer of the world's first precision planetary gearbox, WITTENSTEIN is a global leader motion control systems for industrial, energy, aerospace, simulation and other industries.

Our products include:
- Low-backlash planetary gearheads
- Servo-right-angle gearheads
- Linear systems
- Actuators
- Accessories
- Motors
- Control Loading Systems
- Sizing Tools

Products built by WITTENSTEIN Americas are found in motion systems that require the utmost precision and system performance. WITTENSTEIN sets benchmarks worldwide in the machine building and drive technology sectors. 

From low backlash planetary gearheads to complete mechatronic drive systems, WITTENSTEIN Americas has the products and people to provide innovative solutions to help you gain a competitive edge.

Industry: Automation Machinery Manufacturing
Company Size: 51-200 employees

WITTENSTEIN North America

Savvy Admin PROD

**Salary Range: $20 - $27 per hour **

**Responsibilities: ** The primary purpose of this position is to be responsible for providing effective customer sales support for all internal and external WITTENSTEIN Inc. customers by utilizing excellent, in-depth knowledge of company products and programs. The expectation is to establish and maintain long-term customer relationships and satisfaction while marketing WITTENSTEIN products to exceed revenue and profit goals.

- Ensure that quotes requested by customers and Regional Sales Managers are processed in a timely manner

- Process all customer PO’s within assigned sales territory by prepping & acknowledging within 24 hours of receipt; manage blanket orders & customer web portals

- Answer all incoming pre/post sale customer inquiries; expedite requests, cancellations, order status/tracking within 24 hours

- Responsible for learning product portfolio to provide first level support of technical drawings, and address basic technical questions

- Collaborate with Regional Sales Manager to maintain pricing agreements as well as building relationships with current and new customers

- Qualify sales leads/opportunities

- Maintain Order Accuracies of 100% and less than $5k per quarter in order entry error

- Monitor CRM opportunities to stay up-to-date on territory activities

- Confer with production, shipping, warehouse, or parent headquarters to order product, track shipments, reduce inventory, etc.

- Assist on special projects as assigned by manager; perform other duties as assigned

**Qualifications: **

- Strong customer orientation to include the ability to understand our customers’ needs/expectations and be empathetic to their needs

- Ability to learn company’s proprietary software

- Excellent interpersonal and communication skills

- Clearly communicate customer needs and expectations internally within the organization

- Coordinate communication as a team with Sales Engineers and Customers

- Be able to deliver tough messages in a diffusing tone and professional manner

- Detail oriented – must have a keen eye for purchase order details, i.e shipping methods and customer addresses, payment terms, pricing, products, etc…

- Problem solver – creatively develop solutions to challenging problems – think at an organizational level

- Time Management: the ability to organize and manage multiple priorities at a high level

- Must be a strong team player

- Knowledge of SAP strongly preferred

- Knowledge of MRP/ERP and CRM systems

- Microsoft Word, Excel, Outlook, SharePoint, etc.

- Gear industry and Motion Control industry basic product knowledge a plus

- Competencies: Attention to detail, effectively manages conflict, organized, follows company policies, takes ownership for actions/results

- Ability to speak in public

- May be required to attend a local tradeshow 1-2 times per year

**Education/Experience: **

- High School Diploma required.

- 2 to 5 years of customer centric sales support experience is required/Preferably in a manufacturing/industrial automation industry

**Benefits: **

- **Great Place To Work Certified **

- Competitive Base Salary

- Excellent Health Benefits

- **Monthly medical premiums 50% to 75% below market **

- Annual deductible & copays below market

- Higher % of medical coverage than market

- **No monthly dental and vision premiums **

- **Annual profit-sharing opportunity up to 5% **

- Matching 401(k) contribution

- **Wellness reimbursement (50% up to $500/year) **

- **Wellness rewards redeemed for gift cards **

- Short-Term Disability Insurance & Long-Term Disability Insurance

- Accidental Death & Dismemberment Insurance

- Life Insurance

- Flexible Spending Accounts (Medical and Dependent Care)

- Tuition Reimbursement

About WITTENSTEIN:Committed to being a world-class partner of intelligent mechatronic drive technology, servo systems, and medical components, WITTENSTEIN uses the power of science, innovation, and forward-thinking engineering to provide you cutting-edge technology for motion. Since pioneering the alpha servo planetary gear reducer in 1983, support and motion requirements from the market have continued to change and WITTENSTEIN is well positioned to deliver reliable products and services to its customers and partners.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. WITTENSTEIN is proud to be an Equal Opportunity Employer: Minority/Female/Disability/Veteran.

#wittenstein

Customer Support Specialist

**Salary Range: 55k - 68k **

The Account/Project Specialist reports to the Program Manager and provides operational and administrative support to active customer projects and assigned accounts. This role contributes to project execution and customer satisfaction by coordinating routine tasks, supporting cross functional communication, and ensuring timely responses to customer and internal requests.

The Account/Project Specialist works under general supervision and collaborates with Program Management, Engineering, and Sales teams to support project tracking, documentation, and customer interactions. The role focuses on learning established processes, maintaining accurate records, and escalating issues as appropriate. Success in this position is demonstrated through reliability, attention to detail, responsiveness to customer needs, and effective teamwork.

**Responsibilities **

- Support day to day coordination of active projects, including scheduling, tracking, and documentation

- Maintain accurate project and customer records in applicable systems

- Assist with routine customer communications and ensure timely responses to inquiries

- Support cross functional teams by coordinating information and tracking action items

- Prepare basic reports, summaries, and status updates as requested

- Identify and escalate project risks, delays, or data discrepancies to the Program Manager

- Follow established quality, safety, and operational procedures

- Contribute to a professional and customer‑focused experience through accuracy, responsiveness, and follow‑through

**Qualifications **

- Prior experience in defense, aerospace, and simulation industry considered a plus

- Strong organizational, communication, and attention to detail skills

- Ability to work effectively in a team environment

- Proficiency in Microsoft Office toolset (Word, Excel, PowerPoint)

- Basic proficiency in Customer Relationship Management (CRM) and data systems

- Basic proficiency in ERP systems, specifically SAP – is preferred

- Must speak, read and write English

**Education/Experience **

- Associate’s degree in business, engineering, operations, or related field. Bachelor’s degree preferred

- 2-3 years of experience in account and/or project management

**Benefits **

- **Great Place To Work Certified **

- Competitive Base Salary

- **Bonus Incentive Plan **

- **Excellent Health Benefit **s

- Monthly medical premiums 50% to 75% below market

- Annual deductible & copays below market

- Higher % of medical coverage than market

- No monthly dental and vision premiums

- **Annual profit-sharing opportunity up to 5% **

- Matching 401(k) contribution

- Wellness reimbursement (50% up to $500/year)

- Wellness rewards redeemed for gift cards

- Short-Term Disability Insurance & Long-Term Disability Insurance

- Accidental Death & Dismemberment Insurance

- Life Insurance

- Flexible Spending Accounts (Medical and Dependent Care)

- Tuition Reimbursement

Note: WITTENSTEIN is not accepting applicants from external recruiters for this position.

About WITTENSTEIN:Committed to being a world-class partner of intelligent mechatronic drive technology, servo systems, and medical components, WITTENSTEIN uses the power of science, innovation, and forward-thinking engineering to provide you cutting-edge technology for motion. Since pioneering the alpha servo planetary gear reducer in 1983, support and motion requirements from the market have continued to change and WITTENSTEIN is well positioned to deliver reliable products and services to its customers and partners.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. WITTENSTEIN is proud to be an Equal Opportunity Employer: Minority/Female/Disability/Veteran.

#wittenstein

Account/Project Specialist - Level 1

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