Care Navigator
2 - 5 years
United States
Full-time
Remote
1 month ago
About the role
About VITAL WorkLife
We are the leading provider of clinician-focused mental health and well-being solutions, serving healthcare organizations across the U.S. We partner with healthcare leaders to measurably improve the mental health of physicians and clinical staff through tailored resources that drive 10x higher engagement than traditional EAP programs.
Our solution fills a significant gap in mental health and well-being support for physicians - making a tangible difference for frontline healthcare workers every day. We utilize a holistic approach to well-being and help build healthy, sustainable behaviors for productive, thriving organizations.
Working at VITAL WorkLife
At VITAL WorkLife, we're passionate about supporting the emotional, mental, and behavioral well-being of the organizations, employees, and families we serve. Guided by an entrepreneurial spirit and a commitment to innovation, we hold ourselves to the highest standards - delivering meaningful, client-centered solutions while driving continuous growth and evolution.
The people who thrive here are optimistic, purpose-driven, and genuinely collaborative. They go above and beyond for members, speak up when something isn't right, and take real ownership of their work. Above all, we're guided by doing the right thing for our members who we are proud to serve.
Position Purpose
The Care Navigator is a remote, member-facing role centered on providing personalized guidance and support to members and their family as they navigate their behavioral health resources. In this role, the Care Navigator serves as a knowledgeable, compassionate guide - helping members understand their behavioral health options, identify barriers to care, and clarify their personal goals. From there, the Care Navigator collaborates with members to develop and carry out a plan that meaningfully supports their overall well-being.
Duties & Responsibilities
Client Engagement and Follow-up
Client Satisfaction Support
Well-Being Coordination
What We Offer
At VITAL WorkLife, we believe that supporting well-being starts with our own team. Here's what you can expect when you join us:
Qualifications
Remote Work Requirements
This position is fully remote. To ensure a seamless, private, and professional experience for every client, candidates must have a dedicated private workspace and a reliable high-speed internet connection. These are conditions of employment for this role.
Physical Requirements
Physical demands and environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EEO Statement
VITAL WorkLife is an equal opportunity employer. We are committed to fair and equitable hiring practices and do not discriminate on the basis of race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, parental status, familial status, veteran status, genetic information, or any other characteristic protected by state or federal law.
We are the leading provider of clinician-focused mental health and well-being solutions, serving healthcare organizations across the U.S. We partner with healthcare leaders to measurably improve the mental health of physicians and clinical staff through tailored resources that drive 10x higher engagement than traditional EAP programs.
Our solution fills a significant gap in mental health and well-being support for physicians - making a tangible difference for frontline healthcare workers every day. We utilize a holistic approach to well-being and help build healthy, sustainable behaviors for productive, thriving organizations.
Working at VITAL WorkLife
At VITAL WorkLife, we're passionate about supporting the emotional, mental, and behavioral well-being of the organizations, employees, and families we serve. Guided by an entrepreneurial spirit and a commitment to innovation, we hold ourselves to the highest standards - delivering meaningful, client-centered solutions while driving continuous growth and evolution.
The people who thrive here are optimistic, purpose-driven, and genuinely collaborative. They go above and beyond for members, speak up when something isn't right, and take real ownership of their work. Above all, we're guided by doing the right thing for our members who we are proud to serve.
Position Purpose
The Care Navigator is a remote, member-facing role centered on providing personalized guidance and support to members and their family as they navigate their behavioral health resources. In this role, the Care Navigator serves as a knowledgeable, compassionate guide - helping members understand their behavioral health options, identify barriers to care, and clarify their personal goals. From there, the Care Navigator collaborates with members to develop and carry out a plan that meaningfully supports their overall well-being.
Duties & Responsibilities
Client Engagement and Follow-up
- Guide members through their available resources - educating them on their options and offering personalized recommendations that support confident, informed decision-making.
- Deliver tailored follow-up to members with prior interactions and proactively re-engage those with inconsistent participation.
- Help members and their families navigate VITAL WorkLife benefits and, when appropriate, transition to insurance-based care, including verification support
- Educate members on their confidentiality rights and maintain transparency throughout the course of care
- Serve as a subject matter expert for VITAL WorkLife’s digital platforms, guiding members through the mobile app, website, and additional tools
- Administer intake conversations for members seeking coaching support and coordinate administrative logistics following Physician Peer Coaching intakes
- Collaborate with consultants to ensure a seamless, connected member experience
Client Satisfaction Support
- Partner with the WBS Manager to prioritize and triage service issues, ensuring members receive timely attention and resolution
- Collaborate cross-functionally with the Clinical Team and other VITAL departments to ensure appropriate levels of care
- Respond to satisfaction reporting comments with a one-business-day resolution standard
- Collect post-session data for Physician Peer Coaching and contribute insights on member trends and market needs
Well-Being Coordination
- Answer and triage member calls and inquiries with thorough documentation and case management
- Coordinate authorizations through VITAL's nationwide consultant network
- Maintain professional, compassionate communication with clients, organizations, consultants, and internal teams
- Contribute to quarterly projects and annual department goals in collaboration with your peers and manager
What We Offer
At VITAL WorkLife, we believe that supporting well-being starts with our own team. Here's what you can expect when you join us:
- Fully remote work
- Comprehensive healthcare coverage (medical, dental, vision, FSA/HSA, life, and disability insurance)
- Generous paid time off plus holidays and well-being days
- Paid parental leave
- Employer-sponsored 401(k) match up to 4%
- Dynamic well-being and self-care resources
- Employee Assistance Program for employees and family members
- Virtual assistant through our concierge program
- Professional pathways for continuing education, ongoing training, and career development
- Up to $250 employer charitable match, plus 8 hours of volunteer PTO annually
Qualifications
- Bachelor's degree in social work, healthcare administration, nursing, or a related field or equivalent experience
- 2–3 years of experience in care coordination, case management, or client advocacy
- Proficiency in Motivational Interviewing
- Knowledge of healthcare systems, medical terminology, and community resources
- Strong communication, interpersonal, and organizational skills with the ability to work both independently and collaboratively
- Professional conduct, empathy, and cultural sensitivity when working with diverse client populations
- Familiarity with HIPAA and a commitment to safeguarding confidential information
- Proficiency in electronic health records and Microsoft Office Suite
Remote Work Requirements
This position is fully remote. To ensure a seamless, private, and professional experience for every client, candidates must have a dedicated private workspace and a reliable high-speed internet connection. These are conditions of employment for this role.
Physical Requirements
Physical demands and environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Remaining in a stationary position, often standing, or sitting for prolonged periods
- Communicating with others to exchange information in-person, virtually, electronically, and via telephone
- Repeating motions that may include the wrists, hands and/or fingers
- Ability to travel within the United States (this person will travel to the Minneapolis/St. Paul, MN area once per year).
EEO Statement
VITAL WorkLife is an equal opportunity employer. We are committed to fair and equitable hiring practices and do not discriminate on the basis of race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, parental status, familial status, veteran status, genetic information, or any other characteristic protected by state or federal law.
Skills
Mental Health Care