The Senior Vice President of Member Services is a strategic leadership role responsible for guiding branch operations, lending, recovery, and virtual banking to deliver exceptional member experiences.
They will lead enterprise-wide operational strategy, foster a member-first culture, optimize processes, and use KPIs to drive performance and profitability.
Key responsibilities include overseeing lending strategies, compliance, data-driven decision-making, budgeting, and developing high-performing teams.
The ideal candidate has 8-10+ years in financial services, strong expertise in lending and operations, proven leadership, and a community-focused approach.
Salary ranges from $145,000 to $242,000 annually.