Help Desk Support Specialist
Hales Corners, WI
Full-time
Hybrid
1 month ago
About the role
Seeking an IT Customer Support Specialist to join the Help Desk team, providing tier 1 and 2 support across Wisconsin and Upper MI. The role involves troubleshooting hardware, software, network issues, and assisting end users via calls and emails. Located in West Allis, hours are Monday-Friday, 8 AM-5 PM, with onsite onboarding and potential remote work. Requires a high school diploma (associate's preferred), 1+ year IT support experience, strong customer service, problem-solving, and communication skills. Knowledge of Windows, peripherals, networks, and Active Directory is essential. Must have a valid driver’s license, reliable transportation, and be willing to travel occasionally. Benefits include loan forgiveness, insurance, PTO, and 403B. The position offers a great opportunity for hands-on IT experience in a supportive environment.
Skills
Consumer ServicesInformation Technology