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Industry: Technical and Vocational Training
Company Size: 1 employee

UXR Hunt

Savvy Admin PROD

User Experience Researcher (UX, User Testing) 💰 Salary: $108,400 - 180,600 per year

At CMM CoverMyMeds LLC we are looking for a UX, UI engineer!

🛠️ Our tech stack

Support, UX UI Design, UI-UX-Designer

📝 Rquirements

- Minimum of 4 years experience in UX Research, particularly with digital products

- Strong curiosity about human behavior and interest in understanding user motivations

- Proficient in both qualitative and quantitative research methodologies

- Ability to empower cross-functional teams in UX best practices

- Experience in a complex business ecosystem, collaborating with diverse teams

- Excellent written and verbal communication skills for effective research execution

- Familiarity with the entire design process from discovery to evaluation

- Adaptability to evolve as CoverMyMeds products develop

👩💻👨💻 Your responsibilities are

- Collaborate with UX, Product, Engineering, and Customer Success teams to identify product experience opportunities

- Work as an integral member of a cross-disciplinary product team

- Employ research best practices to support the product team in discovery efforts

- Utilize a range of technical skills, including survey and experiment design

- Partner with senior colleagues to shape strategies for long-term product vision

- Participate in and contribute to experiments that test hypotheses

- Conduct ideation workshops to foster collaborative design

- Execute qualitative and quantitative research to influence product strategy

- Develop deep understanding of users through iterative research

- Present research findings effectively using engaging storytelling techniques

- Act as a UX advocate within your product team as we grow our organization

View this job and over 500 other transparent jobs with salaries (💰💰💰) & tech stacks (🛠️) on DevITJobs

Category: UX, UI Developer / Engineer

Location address: John Street 910, Columbus, United States

Salary: $108,400 - 180,600 per year

Benefits & perks that we offer

CMM CoverMyMeds LLC - More about us and the role

At McKesson, we are a leading Fortune 10 company dedicated to improving healthcare across every facet. We emphasize the importance of health and well-being for both our team members and those we serve. Our culture encourages personal growth and impactful contributions, allowing everyone to voice innovative ideas. As part of the CoverMyMeds UX Team, you will play a crucial role in advancing human-centered solutions in healthcare, contributing to a rapidly evolving industry. We offer remote work options and a competitive compensation package aligned with our Total Rewards program.

Are you looking for UX, UI jobs in Columbus?

User Experience Researcher (UX, User Testing) UX, UI 🏆

User Research Support Specialist

Location: Remote (Local to EST, CST, MST, PST)

Hours: Mon - Friday

Pay: $35-40/hr

**Required Skills And Experience**

- Prior technical troubleshooting experience with electronic or hardware devices for user research studies

- Prior experience as a user research moderator

- Experience creating support processes or operational workflows

- Experience supporting participants via phone, email, and video to troubleshoot

- Zendesk or similar ticketing system experience

**Job Description**

Hiring a User Research Helpline Specialist to develop the helpline processes used to support electronic prototype devices in user research studies.

**Responsibilities**

- Create and document helpline processes and troubleshooting workflows for electronic prototype devices

- Support participants during user research studies and ensure proper onboarding

- Troubleshoot prototype device issues with participants via phone, email, and video

- Serve as an escalation point for complex participant or device issues

- Track and manage issues using a ticketing system (preferably Zendesk)

- Partner with research teams to ensure consistent, high quality participant support

**Nice To Have Skills And Experience**

- BA or MA degree

- Zendesk ticketing system

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

User Experience Researcher (REMOTE)

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; San Francisco, CA, USA.

**Minimum Qualifications**

- Bachelor’s degree or equivalent practical experience.

- 6 years of experience of experience in an applied research setting (e.g., product or academic), or similar.

- Experience with research design utilizing various methods (e.g., usability studies, contextual inquiry, surveys, etc.).

- Relevant product research experience, either in an end-to-end, usability, or generative setting.

**Preferred Qualifications**

- Master's or PhD degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.

- 5 years of experience conducting UX research on products and working with executive leadership (e.g., Director level and above).

- 3 years of experience managing projects, and working in a large, matrixed organization.

- Experience in a variety of product spaces, applied research or academic settings.

- Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.

- Proficiency in communicating user research findings with cross-functional partners to drive impact.

**About The Job**

At Google, we "Focus on the user and all else will follow." As a User Experience Researcher (UXR), you make this possible. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, to gather insights and create industry-leading products.

You’ll play a critical role in helping your team understand user needs and will drive impact at all stages of product development, ensuring products are useful, usable, and helpful. You will explore user behaviors and motivations by conducting primary research, including: field studies, interviews, diary studies, ethnography, surveys, usability testing, and logs analysis. You will also grow within a supportive UXR community offering mentorship, regular meetups, and exclusive internal tools.

Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology.

The US base salary range for this full-time position is $159,000-$231,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

**Responsibilities**

- Conduct independent research on multiple aspects of products and experiences.

- Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments (A/B testing).

- Work with Designers, Product Managers, Engineers and other UXRs to prioritize research opportunities in a fast-paced, rapidly changing environment.

- Understand and incorporate complex technical and business requirements into research.

- Advocate research findings through written reports and in-person presentations.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Senior UX Researcher, Hardware

Senior UX Researcher - HYBRID - NYC Are you excited about shaping AI‑powered legal product experiences through deep user insight? Do you enjoy leading research that influences strategy, mentors others, and drives meaningful product outcomes? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html). About the Role As a Senior UX Researcher I, you will lead research for AI‑powered legal product experiences and strategic innovation initiatives. You will work closely with product, design, and engineering partners, engage directly with legal professionals, and translate complex research findings into clear guidance that shapes product direction. This role offers the opportunity to influence AI‑enabled experiences while mentoring researchers and advancing best practices. Responsibilities Lead complex, multi‑method UX research initiatives across AI‑enabled product areas Plan and execute generative, evaluative, and strategic research studies Partner with product managers, designers, engineers, and AI practitioners to inform product strategy and experiences Conduct rapid discovery research in fast‑moving product development environments Engage directly with customers and legal professionals to understand workflows, behaviors, and unmet needs Translate research insights into actionable product and business recommendations Use analytics, behavioral data, and AI‑assisted tools to support synthesis and insight generation Mentor and guide researchers on methods, storytelling, and stakeholder engagement Requirements Strong experience conducting end‑to‑end UX research using qualitative and quantitative methods Experience independently leading complex research initiatives from planning through communication Demonstrated experience conducting generative and discovery research Hands‑on experience using Generative AI tools to support research workflows or analysis Ability to synthesize ambiguity into clear, strategic guidance Strong stakeholder management, facilitation, and communication skills Experience collaborating with product, design, engineering, and data‑focused teams Ability to manage multiple priorities in fast‑paced environments with minimal oversight Work in a Way that Works for You We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. About the Business LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. Primary Location Base Pay Range: New York, NY $114,300 - $190,500. This job is eligible for an annual incentive bonus. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Sr UX Researcher I

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Jose, CA, USA; New York, NY, USA; San Francisco, CA, USA.Minimum qualifications:

- Bachelor's degree or equivalent practical experience.

- Experience with research methods (e.g., usability, studies, contextual inquires, 1:1 interviews, unmoderated research studies).

- 6 years of experience in an applied research setting (e.g., product or academic), or similar.

**Preferred Qualifications**

- Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.

- 3 years of experience working with senior leadership (e.g., Director level and above).

- 2 years of experience conducting UX research on products, managing projects, and working in a changing organization.

- Experience conducting research with emerging technologies and devices (e.g., VR headsets, smartphones, wearables, etc.).

- Experience conducting research in AR/VR product environments, Android systems, system UI, or app scaling.

- Knowledge of human physiology, human performance, visual processing, intentional demands, or ergonomics.

**About The Job**

At Google, we "Focus on the user and all else will follow." As a User Experience Researcher (UXR), you make this possible. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, to gather insights and create industry-leading products.

You’ll play a critical role in helping your team understand user needs and will drive impact at all stages of product development, ensuring products are useful, usable, and helpful. You will explore user behaviors and motivations by conducting primary research, including: field studies, interviews, diary studies, ethnography, surveys, usability testing, and logs analysis. You will also grow within a supportive UXR community offering mentorship, regular meetups, and exclusive internal tools.

For decades, the computing revolution has reshaped our world driven by

breakthroughs in compute, connectivity, mobile, and now, AI. Google's XR

team is at the forefront of the next major leap – the convergence of AI and XR. This is more than just new devices – it's about reimagining how we interact with the world around us. We're building a future where

lightweight XR devices like smart glasses and headsets pair with helpful AI to augment human intelligence, offering personalized, conversational, and contextually aware experiences.

The US base salary range for this full-time position is $159,000-$231,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

**Responsibilities**

- Develop and maintain a prioritized research roadmap aligned with product strategy and business goals.

- Scope and lead research initiatives to understand use cases and journeys across multiple AR/VR products.

- Plan and execute various research methodologies, including usability testing, user interviews, surveys, field studies, and quantitative analysis.

- Partner with designers, product managers, and engineers across Google and external organizations to support consumer launches.

- Provide user-centered insights to inform product strategy and roadmap development.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

UX Researcher, XR UX Research

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; San Francisco, CA, USA.Minimum qualifications:

- Bachelor’s degree or equivalent practical experience.

- 6 years of experience of experience in an applied research setting (e.g., product or academic), or similar.

- Experience with research design utilizing various methods (e.g., usability studies, contextual inquiry, surveys, etc.).

- Relevant product research experience, either in an end-to-end, usability, or generative setting.

**Preferred Qualifications**

- Master's or PhD degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.

- 5 years of experience conducting UX research on products and working with executive leadership (e.g., Director level and above).

- 3 years of experience managing projects, and working in a large, matrixed organization.

- Experience in a variety of product spaces, applied research or academic settings.

- Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.

- Proficiency in communicating user research findings with cross-functional partners to drive impact.

**About The Job**

At Google, we "Focus on the user and all else will follow." As a User Experience Researcher (UXR), you make this possible. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, to gather insights and create industry-leading products.

You’ll play a critical role in helping your team understand user needs and will drive impact at all stages of product development, ensuring products are useful, usable, and helpful. You will explore user behaviors and motivations by conducting primary research, including: field studies, interviews, diary studies, ethnography, surveys, usability testing, and logs analysis. You will also grow within a supportive UXR community offering mentorship, regular meetups, and exclusive internal tools.

Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology.

The US base salary range for this full-time position is $159,000-$231,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

**Responsibilities**

- Conduct independent research on multiple aspects of products and experiences.

- Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments (A/B testing).

- Work with Designers, Product Managers, Engineers and other UXRs to prioritize research opportunities in a fast-paced, rapidly changing environment.

- Understand and incorporate complex technical and business requirements into research.

- Advocate research findings through written reports and in-person presentations.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

What You'll Do

- Own visual and agentic UX design for Obin Platform

- Partner directly with the engineers and founding PMs/ engineers to translate fuzzy product ideas into concrete, shippable design.

- Dive deep and raise the bar on product use cases around Agentic UX by thinking in micro and macro levels across different financial domains

- Prototype quickly — in Claude Code, Framer or codebase — and use those prototypes to drive real-time conversations and decisions.

- Develop and evolve Obin AI's visual identity, design language, and reusable components.

- Bring an AI-first design workflow to the team: experiment with new tools, share what works, and help raise the bar for everyone.

- Riff. We expect you to bring ideas, push back, and help us see things we would have missed.

What We're Looking For

- Designers with 3+ years of experience with a strong background in product design.

- Based in NYC. This role is in-person hybrid; we want to be in the room together.

- Ability to quickly learn and dive into details of Agentic design with our world-class engineering team (from a product and design perspective)

- Genuinely AI-pilled: you use AI tools regularly in your workflow and have opinions about them. Bonus points for tools or workflows you have invented or hacked together.

- Sharp problem-solving instincts. You can move from "unclear problem" to "defensible direction" without a 12-step process.

- Some front-end fluency (HTML/CSS, basic React, or Framer code components).

- Comfortable working in ambiguity, iterating fast, and shipping in public.

Nice to Have

- Technical background in computer science

- Side projects, zines, weird internet artifacts — anything that suggests you make things because you can't not.

Application Requirements

- Portfolio link (hand-built site or Framer site strongly preferred — no PDFs/Behance/Dribbble please).

- 2-3 lines on what you think Agentic UX's biggest problems are, and why

AI Product UX/UI Designer

**Summary**

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.

**Required Skills**

User Experience Researcher Responsibilities

-  Design studies that address both user behavior and attitudes related to technology and products.

-  Conduct research using a wide variety of quantitative methods and a subset of qualitative methods, such as surveys.

-  Collaborate with product teams to identify research topics and generate insights that both fuel ideation and evaluate designs.

-  Conduct research using a wide variety of quantitative methods through the lens of user experience, human-computer interaction, and information science.

-  Oversee and design the user experience component to generate actionable insights.

-  Incorporate user experience design, data, research, and user-computer technologies to develop and enhance experiences of products.

-  Conduct applied product research, and/or focus on directly relevant research topics, to understand users’ behaviors, motivations and attitudes on using the products.

-  Define the user model and brainstorm and research how humans use technology products and how products needs to be technologically and technically developed to meet user needs.

-  Utilize their understanding of quantitative, behavioral analysis and statistical concepts to design studies that address both user behavior and attitudes.

-  Perform data analysis and utilize understanding of quantitative concepts to communicate results and illustrate suggestions in compelling and creative ways.

-  Review existing data and product designs to generate hypotheses and plans for high-impact research.

-  Analyze user behavior data through a variety of channels, such as statistics, user testing, semi-formal interviews, observation, surveys, A/B testing and log analysis.

-  Utilize their understanding of quantitative concepts to communicate results and illustrate suggestions in compelling and creative ways.

-  Apply expertise in information science, UX design and human factors to brainstorm and create design objectives.

-  Assess the user-interface or usability characteristics of Meta products for improvements.

-  Design objects, studies, and environments to optimize human well-being and overall system performance, applying theory, principles, and data regarding the relationship between humans and computer technology.

-  Collaborate cross functionally with design, product management, content strategy, engineering and marketing teams to complete projects they are assigned to.

-  Telecommute from anywhere in the U.S. permitted.

**Minimum Qualifications**

-  Master's degree (or foreign degree equivalent) in Computer Science, Engineering, Applied Sciences, Mathematics, Physics, Information Management, Information Systems or related field and 1 year of work experience in the job offered or in a data research-related occupation

-  Requires 1 year of experience in the following:

-  1. Survey Design and Research

-  2. Python and Statistical analysis & modelling

-  3. Machine learning

-  4. Natural Language Processing

-  5. SQL

-  6. Foundational qualitative research/strategy

-  7. Usability testing and

-  8. Ethnographic Observation

Public Compensation

$202,014/year to $221,540/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

**About The Company**

Meta

User Experience Researcher

**About WPP**

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

We are seeking a Senior Experience Strategist to drive the development and execution of omnichannel CRM strategies for one of our top- tier global clients.

If you possess a proven track record of strategic thinking at the intersection of customer experience, data, and digital ecosystems, and thrive within a dynamic agency environment, then we would love to hear from you.

What will your day look like?

As a Senior Experience Strategist, you will:

- Be working in a smaller client strategy team as part of a broader and growing Experience Strategy team at VML MAP with colleagues around the globe.

- Own and drive strategic deliverables, leading the development of integrated channel plans that define the overarching strategy across diverse touchpoints and journey creation. Guide the integration of these strategies across critical digital ecosystems, including email, mobile apps, social media, and emerging platforms, ensuring cohesive and impactful customer experiences.

- Lead and Influence Cross-Functional Teams, serving as the strategic bridge between CX, performance marketing, creative, media, and data teams. You will drive optimization of end-to-end customer engagement, ensuring strategic alignment and seamless execution.

- Oversee and synthesize research and analysis. You will facilitate and lead strategic workshops, extracting insights and translating complex data into impactful, executable strategies, detailed personas, and comprehensive customer journey blueprints that inform strategic decisions.

- Craft compelling narratives and elevate our th

Who are you going to work with?

At VML MAP, you will become part of a dynamic and international environment with strong opportunities for both personal and professional development.

You will collaborate closely with specialists across the wider VML MAP organization - including experts in technology, data, creative, and client leadership - across our global offices.

You will also work directly with client stakeholders across multiple functions, including marketing, sales, digital, and technology. Our global client base spans industries such as FMCG, retail, fashion, automotive, and financial services. In addition, you will be working with our clients, both management and specialists, across many of their functions including marketing, sales, digital, and technology. Our global clients span across multiple industries including FMCG, retailers, fashion, automotive, and financial services.

What do you bring to the table?

- 5+ years of experience in CRM, customer experience strategy, or strategic planning roles. Both agency and client-side experience are welcomed.

- Global outlook: 2+ years of experience working on and delivering CRM strategies and communications for a large-scale global client.

- Self-Starter: the ability to make an impact quickly, identify the opportunities and become a trusted expert in the team and by the client.

- Strong communication skills: ability to present confidently and lead client meetings and workshops.

- Storytelling prowess: Proven ability to craft compelling, data-backed strategic narratives that inspire, influence, and secure buy-in from senior clients and internal stakeholders.

- Collaborative energy: Experience working as part of a wider client team to deliver work to a high standard collectively.

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

WPP (VML MAP) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

For more information, please visit our website, and follow VML MAP on our social channels via Instagram, LinkedIn ~~and X.~~

When you click “Apply now” below, your information is sent to VML MAP. To learn more about how we process your personal data during when you apply for a role with us, on how you can update your information or have the information removed please read our Privacy policy. California residents should read our California Recruitment Privacy Notice.

**Qualifications**

- Department: Strategy

**Benefits**

- Offices: MAP United States

Senior Experience Strategist

Job Title

Senior Human Factors Engineer, Senior Human Factors Engineer, Instructions For Use/Medical Device - Remote (JP13164) - Remote (JP13164)

Location

Thousand Oaks, CA. 91320 (Remote Flexible)

Business Unit

Combination Product Excellence

Employment Type

Contract

Duration

1+ year with likely extensions and/or conversion to a permanent position.

Rate

Open - Market Rate W2

Posting Date

9/5/2024.

Notes

Only qualified candidates need apply. Must have online portfolio

3 Key Consulting ishiring! We are recruiting a Senior Human Factors Engineer for a consulting engagement with our direct client, a leading global biotechnology company.

To be considered, candidates MUST supply an online portfolio.

NOTE

This is expected to be a contract position within our client's Human Factors and Usability Engineering group, working 40 hours/week. The position is for 1 year and may be renewed at the end of that period. This position can be remote or in-person at the client's Thousand Oaks, CA headquarters. If the candidate is within commuting distance of Thousand Oaks, they will be expected to work on-site most/all hours. There is no relocation for this position.

- Supports the Instruction Design and Human Factors Engineering/Usability Engineering (HFE) teams to create instruction materials, including Instructions for Use (IFUs) used to instruct laypersons in the proper use of combination products/drug delivery devices. IFU creation includes copy, layout, and line-art illustrations.

- Develops both low- (simple sketch) and high-fidelity digital samples of instructional materials intended for print.

- Manages instruction design projects, working closely with other designers, HF engineers, and other related functions.

- Supports usability studies with quick turn-around during iterative studies in a design-test-refine-test model.

- Balances design thinking with regulatory requirements during development of instructional materials.

- Develops instructions for new projects by understanding user needs with HFE partners and applying platform guidelines to create approachable, useful, and effective instructions for users who may be new to the therapy and drug administration.

- Maintains history records to capture rationale for changes over the development of the instructions.

- Supports process improvement initiatives, including:

defining and documenting current procedures within the group and working with cross-functional partners to improve and document labeling across upstream and downstream functions.

Top Must Have Skill Sets

- Minimum 5-10 years of instruction design experience including IFUs, including strong proficiency in rapid sketch illustration, digital line-art illustration, and image (photo) editing. Proficient in Adobe Creative Suite (InDesign, Illustrator, Photoshop), and strong knowledge of InDesign paragraph and character styles. Understands the application of structure and grids for the development of platforms to ensure consistency in output and efficiency in process during instruction creation.

- Minimum 3-5 years managing design projects and/or teams.

- Medical, healthcare, medical devices and/or pharmaceuticals background.

- Must be punctual, reliable, flexible, and excellent at balancing multiple detail-oriented projects.

- If remote, must have experience working remotely from others in team.

- High-level attention to detail and accuracy in reducing errors in work deliverables.

Day to Day Responsibilities

- Create and update IFUs, reference guides, and carton artwork content and graphics (layout and illustrations) for new and existing medical device/combination products to ensure accuracy and compliance with applicable regulations, industry standards, and company requirements.

- Develop instruction design strategies for individual projects that align with department and corporate instruction platforms. Manage individual projects, representing the Instruction Design group, by coordinating with cross-functional teams (including Human Factors, Device Engineering, Marketing Labeling, Clinical, Legal and Regulatory Affairs) to define instructional requirements and execute on plans.

- Support extension of department platform designs into individual projects. Communicate daily with other designers on impact to platform designs, and update platforms as appropriate.

- Maintain change history of instruction materials during their development.

- Produce low (quick sketch) to high (refined digital files) fidelity prototypes of IFUs, reference guides, and carton artwork for usability studies. High fidelity prototypes may require plotting, trimming, folding, binding, laminating, and constructing structural cartons.

- Provide expertise and guidance to Human Factors engineering partners and other cross-functional partners with content generation, illustrations, layout, and formatting of instruction materials.

- Support process improvement programs and documentation of cross-functional processes.

- Manage junior staff and/or oversee external vendors to execute design work.

- Troubleshoot relatively complex problems and issues.

Red Flags

- Only academic experience

- Past experience exclusively in marketing, branding, logos, websites without any experience writing instructions for regulated products

- Only junior-level experience designing; we need senior-level experience and thinking for this role. Requires experience managing design projects and working with multiple stakeholders

- Text-based instructions only (ex. , SOP deve.

Senior Human Factors Engineer, Instructions For Use/Medical Device - Remote 20

Job Title: Human Factors Engineer, Biotech Medical Device - REMOTE (JP11933)

Location: Thousand Oaks, CA. 91320 (100% REMOTE)

Business Unit: Combination Product Excellence

Employment Type: Contract

Duration: 1+ years with possible extensions or conversion to FTE

Rate : W2 $55 - $75 or Market Rate

Posting Date: 10/24/2023

3 Key Consulting is recruiting a Human Factors Engineer for a consulting engagement with our direct client, a leading global biotechnology company.

Manager would like to see writing samples if available.

Successful candidate understands human factors engineering and has 4+ YOE prior HFE experience (not including academic. this must be industry experience). Ability to work autonomously. Is a critical thinker, detail oriented, and a great communicator. Manager prefers Bachelors or greater in human factors engineering or biomedical engineering or mechanical engineering.

**Description**

The Human Factors Engineer (HFE) / Usability Engineer (UE) contractor is responsible for supporting

HFE/UE planning, research, development of drug delivery devices using HFE/UE best practices and in accordance with current regulations and guidelines within the medical device, combination product and bio-pharmaceutical industries. This person is expected to collaborate with internal and external partners and across engineering, design, commercial, quality, and regulatory teams. This person will support human factors research driving innovative, intuitive, and useful products. The HFE contractor will support project study design and methodology. This person will lead study data collection, root cause analysis and report writing to inform design and apply sound HFE/UE knowledge and experience to research, development, clinical studies, product validation in support of regulatory submissions.

Top Must Have Skill Sets

- Author end-to-end HFE documents for regulated medical devices;

- Superb technical writer and communicator; and

- Experience leading HFE studies, including planning, writing protocols, moderating, note taking, analyzing and reporting.

Day to Day Responsibilities

- Work collaboratively with HFE, engineering, design, commercial, and product teams to ensure successful translation of user requirements into products, to create user interface (UI) requirements, that meet the needs of users and enrich the overall user experience across client's portfolio or programs.

- To support usability activities such as planning, protocol development, data collection sheets, moderator scripts, material development, study coordination, IRB submissions, participant recruitment, study management.

- Analyze objective and subjective data from usability studies to inform design, inform risk minimization, and provide alternative solutions.

- Prepare documentation to support development activities, design controls, DHF, DMR including protocols, task analysis, risk assessment, HFE technical assessments, HFE reports, and regulatory submissions.

- Actively communicate with internal and external key stakeholders.

**Basic Qualifications**

Master's degree in Engineering OR

Bachelor's degree in Engineering and 2 years of experience

**Preferred Qualifications**

Bachelor's degree in Engineering and 4 years of experience

Why is the Position Open?

Supplement additional workload on team

Red Flags

- University graduate work does not contribute to years worked.

- Less than 4 years of human factors medical device or combination product work experience.

- Moves between jobs frequently.

Interview Process

Hiring team will review resumes and identify candidates for initial 30-min VC interview. Following phone interview, 1-2 group interviews lasting 45-min VC interview. Discussion with senior leadership and director of HFE. Decision to hire or not.

We invite qualified candidates to send your resume to *** . If you decide that you're not interested in pursuing this particular position, please feel free to take a look at the other positions on our website ***/careers. You are also welcome to share this opportunity with anyone you think might be interested in applying for this role.

Regards,

3KC Talent Acquisition Team

Human Factors Engineer, Biotech Medical Device - REMOTE 51

The Coca-Cola Company is building a digital product organization from the ground up, and user research is not an afterthought here. It is foundational. We are embedding researchers directly inside empowered, cross-functional product teams, where your work will shape what gets built, not just validating what has already shipped.

This team is being built to model how The Coca-Cola Company approaches digital transformation globally. That means combining rigorous, forward-thinking research practice with the ability to deliver insight at the speed product teams actually need. We are looking for a researcher who knows how to use AI-powered synthesis tools and modern research methodologies to operate at scale across multiple teams simultaneously, without sacrificing depth or rigor. The people who join now will define how research works at The Coca-Cola Company and set the standard for how it scales worldwide.

As a Senior UX Researcher II, you will own research across a meaningful product area and serve as a strategic thought partner to product, design, and engineering leaders across the organization. You will work on everything from consumer-facing digital experiences to the internal tools that power our sales, service, and operations teams, bringing insight that connects the dots across teams, not just within them. You will operate with real autonomy, real influence, and real accountability for the quality of decisions your research informs.

What You Will Work On

Our Product Teams Span The Full Digital Stack Of a Global CPG Business. Depending On Your Focus Area, Your Research Could Inform

- Consumer-facing digital experiences across The Coca-Cola Company's brand portfolio

- Sales and service workflows used by the field teams who serve our retail and foodservice partners

- Operational tools and platforms that connect the business end to end

- AI-enabled and intelligent product experiences as we integrate emerging capabilities into our products

Problem spaces vary, but the expectation is consistent: you will get close to real users, generate insight that changes decisions, and do it in ways that make the whole team smarter over time.

**Responsibilities**

Strategic Research Leadership

- Own research strategy for your product area, defining what questions matter most and how to answer them

- Lead end-to-end research initiatives that connect directly to customer outcomes and business priorities

- Present findings with clarity and well-reasoned rationale to stakeholders at all levels, including senior leadership

Discovery and Insight at Scale

- Apply a range of qualitative and quantitative methods to uncover user needs, behaviors, and mental models

- Use AI-powered synthesis tools and modern research methodologies to analyze, theme, and surface insight faster without losing rigor

- Design research programs that can serve multiple product teams simultaneously, scaling your impact beyond a single squad

- Partner with designers and product managers during discovery to frame problems before solutions take shape

Thought Partnership Across Teams

- Serve as a strategic thought partner to product, design, and engineering leaders across multiple teams and problem spaces

- Build strong working relationships with Product, Design, Engineering, and Data partners, operating as a trusted advisor, not just a service provider

- Cultivate shared understanding and genuine buy-in from stakeholders at all levels, connecting research insights to roadmap decisions and strategic priorities

- Influence product direction across the organization, not just within the boundaries of your assigned team

Research Practice and Mentorship

- Help shape how research works at The Coca-Cola Company, contributing to methods, standards, and ways of working

- Mentor teammates and partners, elevating the research literacy of the broader product organization

- Proactively identify opportunities to grow the impact and reach of the research practice

What We Are Looking For

**Required**

- 6 to 10 years of UX research experience, with a track record of influencing real product decisions across multiple teams or product areas

- Deep proficiency across qualitative methods: interviews, usability studies, contextual inquiry, diary studies, concept testing

- Hands-on experience using AI-powered research and synthesis tools to accelerate insight generation and scale research impact

- Demonstrated ability to operate as a thought partner to senior product and design leaders, not just a research executor

- Comfort with quantitative approaches and the ability to work alongside data analysts to triangulate findings

- Strong ability to communicate complex research to varied audiences, including executives, using clear storytelling

- Experience operating independently in ambiguous, fast-moving product environments

**Preferred**

- Experience in CPG, retail, or enterprise products that span multiple user roles and touchpoints

- Familiarity with complex operational or workflow tools, not just consumer-facing digital products

- Exposure to research involving AI-enabled or intelligent product experiences

- Experience building or contributing to a research practice, not just executing within an established one

Core Skills

- Research Strategy: You define the right questions, not just the right methods, and sequence of work to build genuine understanding across multiple teams over time.

- AI-Augmented Synthesis: You know how to use AI tools to analyze, theme, and deliver insight at speed, without letting automation replace rigor or judgment.

- Thought Partnership: You show up as a strategic partner to product and design leadership, not just a provider of findings, and you shape decisions before they are made.

- Insight Communication: You translate nuanced findings into clear, compelling narratives that move people to act.

- Systems Thinking: You connect what you learn from users to broader product strategy and business context, across teams, not just within one.

- Mentorship and Practice Building: You make the people around you better at research and raise the bar for user-centricity across the organization.

Location

This role is based at The Coca-Cola Company's global headquarters in Atlanta, GA. We work a hybrid schedule of three days per week in office, designed to build the highly cohesive, collaborative team culture we are intentionally creating.

Atlanta is a city on the rise, with a growing tech and creative scene, a relatively low cost of living compared to coastal markets, and The Coca-Cola Company at the center of it. If you have ever wanted to do the most meaningful work of your career without paying San Francisco rent, this is worth a serious look. Relocation assistance is available for candidates who are open to moving to Atlanta.

To be considered for this role, please include your portfolio link and any required access credentials (e.g., password) directly on your resume — we’d love to see your work!

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Agile Methodology, Application Development, Business Processes, Business Value Creation, Change Management, Influencing, Microsoft Azure, Microsoft Office, Negotiation, Process Improvement Plans, Risk Mitigation Strategies, Software Development, Software Development Life Cycle (SDLC), Strategic IT, Vendor Management, Waterfall Model

Pay Range

United States of America: $171,000 - $198,000

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage

30

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Location(s)

United States of America

City/Cities

Atlanta

Travel Required

00% - 25%

Relocation Provided

Yes

Job Posting End Date

May 31, 2026

Our Purpose and Growth Culture

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

Senior UX Researcher II

Shape the future of Enterprise software at Citrix

Are you a passionate and experienced product designer with a knack for tackling complex challenges? Do you thrive in collaborative environments and have a proven track record of delivering exceptional user experiences? If so, we want you on our team.

As a Principal Product Designer at Citrix, you'll shape the future of our administrator and end-user experiences for both cloud and on-premises enterprise products. Collaborating closely with talented designers, product managers, and engineers across the globe, you'll lead major initiatives to create intuitive and innovative solutions that empower our users. We thrive in an environment where innovation, inclusivity, and diverse perspectives are valued and fostered.

What You'll Do

- Lead the way and be a master collaborator: Drive key design initiatives and build strong relationships with product and engineering stakeholders, effectively advocating for design excellence

- Be an influencer: Leverage your UX design, research, and strategy expertise to influence product strategy and effectively communicate design decisions across teams

- Champion user-centered design: Partner with Product Managers, Content Designers, and Engineers throughout the design process, from ideation to implementation, to deliver impactful user experiences

- Passionate: You proactively seek to understand our users’s needs and experiences, translating those insights into solutions

- Think big: Explore the future of our products and push the boundaries of what's possible through vision projects

- Shape our design culture: Contribute to our design system, mentor other designers, and stay ahead of the curve on emerging design trends and technologies

What You'll Bring

- Extensive experience: Proven track record of leadership, plus 12+ years of product design experience, with a focus on enterprise software solutions

- Design expertise: Deep understanding of design thinking, user-centered design principles, and design systems

- AI prototyping proficiency: Demonstrated hands-on experience using AI-powered tools (Figma Make, Claude Code) to accelerate designs with functional prototypes

- Figma mastery: Expert-level proficiency in Figma, including creating high quality components, auto-layout, and variables

- Exceptional communication: Ability to clearly and persuasively communicate design concepts to product and engineering leadership

- Proven leadership: Experience leading and managing cross-functional design projects

- Strategic thinking: Ability to analyze complex challenges and develop innovative design solutions

- Background: Bachelor’s degree with 12 years experience including a strong portfolio showcasing extensive product design experience; a Master’s degree with 8 years experience, or a PhD with 5 years experience also considered

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

NY generally ranges: $203,654-$305,480

CA generally ranges: $212,509-$318,763

All other locations fall under our General State range: $177,090-$265,636

Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion.

**About Us**

Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

Cloud Software Group will consider qualified applicants with a criminal history and conduct the recruiting process in accordance with the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers and San Diego Fair Chance Ordinance. For access to the laws see the following links: California FCA and Los Angeles FCO.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.

Principal UX/UI Product Designer

**Summary**

The position is located in the Department of Education, Federal Student Aid. Join us to transform how millions of students and partners access financial aid, innovate how borrowers repay their student loans, and play a leading role in implementing the One Big Beautiful Bill Act (OBBBA). As Service Designers, you'll orchestrate human-centered end-to-end experiences that bridge policy, people, and process across the student aid lifecycle.

Duties

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APPLICATION LIMIT: This vacancy announcement is limited to the first 200 applications received and will close at 11:59PM Eastern Time on the day that we receive the 200th application, or at 11:59PM Eastern Time on the listed closing date, whichever occurs first.

We encourage you to read this entire vacancy announcement prior to submitting your application.

As a Management Program Analyst GS-0343-13, you will be responsible for:

- Leading human centered design practices such as user experience (UX) research and interaction design (IxD) to help improve products on FSA's customer-facing site, StudentAid.ed.gov. The site provides customers with a personalized and self-service experience across multiple channels that covers the federal student aid journey which includes learning about financial aid, applying for financial aid, and managing aid including loans.

- Applying qualitative and quantitative methods when assessing the program's efficiency and effectiveness, program guidelines, practices, procedures and program-level administrative operations, processes, and mechanisms. Utilizing qualitative and quantitative methods assessing progress toward program goals and objectives. Prepares reports and briefs for program management. Implementing and promoting best practices in organizational change management

- Leading and working independently to conduct and oversee UX research to understand the needs of students, parents and borrowers and develop reports and recommendations to FSA stakeholders. Overseeing user research activities, including the development of detailed customer journeys. Analyzing FSA and servicer legacy websites to understand their functionality and gather requirements. Elicits requirements from customers, subject matter experts, and product owners. Assists vendor and FSA staff with documenting UX research epics, user stories, and personas.

- Leading the development interactive prototypes as part of the design process and stakeholder reviews. Leading and communicating requirements to vendors and provides feedback to vendors on deliverables. Collaborating with vendor and FSA staff to design the digital experience for students, parents, borrowers, schools, and partners. Working with the development team to understand technical constraints and communicating the desired functionality for the digital platform. Answering user interface design questions for the development team. Participates in user acceptance testing.

**Requirements**

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Conditions of employment

- Must be a US Citizen

- Relocation will not be paid.

- You may be subject to serve a one-year probationary period.

- Males 18 and over must be registered with the Selective Service.

- Must complete a Background Investigation and Fingerprint check.

You must meet all qualification requirements within 30 days of the closing date of this vacancy announcement.

If you are a current federal employee, you must meet all time-in-grade and time-after competitive appointment qualifications within 30 days of the closing date of this vacancy announcement. To verify that you meet these requirements, we will review your responses to the core eligibility questions on the occupational questionnaire, as well as your submitted resume and required documents. To make an accurate determination, you will need to include on your resume your federal position title, pay plan, occupational series, grade level, agency, dates for which you held the grade level (stated as MM/YYYY to MM/YYYY, OR MM/YYYY to PRESENT), and total hours worked per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

**Qualifications**

Specialized Experience for the GS-13

**Duties**

One year of experience in either federal or non-federal service that is equivalent to at least a GS-12 performing two (2) out of three (3) of the following duties or work assignments:

-  Experience supporting a multi-disciplinary project involving the design, development, and implementation of a new system or a major enhancement to an existing IT system.

-  Experience serving as a design contributor overseeing adoption of new functionalities or technologies for users.

-  Experience communicating technical Information Technology concepts or business practices to non-technical audiences.

Knowledge, Skills, and Abilities (KSAs) - Management Program Analyst GS-0343-13

The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement).

-  Knowledge of User Experience (UX) research and interaction design principles and methods.

-  Knowledge of qualitative and quantitative analytical and evaluative methods and techniques for measuring effectiveness, efficiency, and productivity of assigned programs and projects.

-  Ability to work directly with developers and documenting design work for them.

-  Ability to communicate verbally and in writing recommendations and policy guidance to a variety of audiences.

Education

Education cannot be substituted for this position.

Additional information

Veterans' Career Counseling: If you are a veteran interested in receiving tips on preparing a Federal resume and/or how to prepare for an interview, you may email sro_recruiting@ed.gov to schedule a session with a career counselor ("Veterans Counseling Session" should be placed in the subject line of the email).

Student Loan Default: If selected for this position, we will verify that you have not defaulted on any loan funded or guaranteed by the U.S. Department of Education. If you are found to be in default, we will contact you to make arrangements for repayment prior to making an official offer of employment.

Suitability and Investigation: If selected for this position, you will be required to complete the Declaration for Federal Employment (OF-306) to determine your suitability for federal employment and successfully complete a pre-appointment investigation/background check.

Essential/Non-Essential: This position is considered essential for purposes of reporting to work during federal government closures.

Financial Disclosure: This position does not require financial disclosure.

Bargaining Unit: This position is included in the bargaining unit (American Federation of Government Employees (AFGE) Local 252).

Selections: Agencies have broad authority under law to hire from any appropriate source of eligibles and may fill a vacancy in the competitive service by any method authorized. We may make additional selections from this vacancy announcement within 90 days from the date the selection certificates are issued, should vacancies occur. We may also share selection certificates amongst program offices across the agency.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

**Benefits**

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

As an ED employee, you will also benefit from our family-friendly work environment. As part of our commitment to maintain a work life balance, we offer excused leave for Parent/Teacher Conferences (3 hours); excused leave for annual health screenings (4 hours); and matching leave for community volunteer service. Other flexibilities that may be available to you include alternative work schedules. You may be eligible to receive a recruitment incentive for this position. To receive this incentive payment, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon. You may be eligible to receive a relocation incentive for this position. To receive this incentive payment, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon. You may be eligible to participate in the Student Loan Repayment Program as a recruitment incentive for this position. To receive student loan repayments, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Management Program Analyst (UX/UI Designer), GS-0343-13, (FPL 13) (MP)

(must have strong quant skills using R)

Project Overview

As an experienced user experience researcher with expertise in mixed methods, you'll join a stellar team of UX researchers as a vendor supporting Google. Your role will involve conducting comprehensive research and help shape the future of navigation for users globally. You'll collaborate closely with senior researchers, integrating seamlessly into their programs to contribute your insights and expertise. This is an opportunity to be at the forefront of innovation, shaping the way people interact with maps and travel worldwide.

Job responsibilities

- Plan and design effective user research

- Conduct user research using a wide variety of qualitative research methods such as usability testing, moderated interviews, concept evaluation, surveys, and literature reviews

- Analyze and report research findings, distilled into effectively communicated actionable insights and product recommendations

**Required Skills**

- M.A./M.S or PhD in either Experimental Psychology, Design Research, Human Factors, Social Sciences, Human-Computer Interaction (HCI), Cognitive Science, etc), or other related fields or demonstrable equivalent practical experience.

- 3+ years of relevant applied experience conducting user research.

- Solid experience with the following methods: usability studies, concept evaluations, competitive evaluations, literature reviews, diary studies, user interviews, surveys.

- Experience working on technical products, enterprise products, or developer-facing products

- Strong ability to manage, synthesize, and analyze both quantitative and qualitative datasets.

- Ability to create effective visualizations (charts, plots, etc) as needed to best communicate data using software comfortable with (examples: Google Sheets, R, Python, etc).

- Strong oral and written communication skills.

- Experience creating visually polished, engaging and persuasive slide decks to communicate research findings

- Can prioritize time between multiple projects, and be flexible by adapting to changing schedules

- and different projects.

Job Types: Full-time, Contract

Pay: $40.00 - $45.00 per hour

**Experience**

- R: 5 years (Preferred)

- UX: 5 years (Preferred)

- analyze both quantitative and qualitative datasets: 5 years (Preferred)

- usability studies, user interviews, surveys: 5 years (Preferred)

- Python: 5 years (Preferred)

Ability to Commute

- New York, NY 10011 (Required)

Work Location: Hybrid remote in New York, NY 10011

Qualitative UX Researcher

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