Receptionist – Landscaping Company (Full-Time)
2 - 5 years
Austin, TX
Full-time
Hybrid
1 month ago
About the role
We are a fast-growing landscaping company seeking a highly organized and responsive Customer Service Representative (On-Site – Austin, TX) to support our front-office operations and serve as the first point of contact for our clients.
This is an in-person role based in our Austin office , where you will manage all incoming communication — including phone calls, messages, and client coordination — ensuring a smooth and professional experience across every touchpoint. While this role does not involve in-person client interactions, it is critical in supporting our field and sales teams through clear, timely communication.
The ideal candidate is proactive, detail-oriented, and comfortable managing high volumes of communication in a fast-paced service environment. You must have excellent English communication skills (spoken and written) and be confident handling phone calls with clarity and professionalism.
Key Responsibilities:
What We’re Looking For:
This role plays a critical part in shaping the client experience from the very first interaction. You will be the communication hub between our clients and internal teams, helping ensure everything runs smoothly behind the scenes.
This is an in-person role based in our Austin office , where you will manage all incoming communication — including phone calls, messages, and client coordination — ensuring a smooth and professional experience across every touchpoint. While this role does not involve in-person client interactions, it is critical in supporting our field and sales teams through clear, timely communication.
The ideal candidate is proactive, detail-oriented, and comfortable managing high volumes of communication in a fast-paced service environment. You must have excellent English communication skills (spoken and written) and be confident handling phone calls with clarity and professionalism.
Key Responsibilities:
- Answer incoming phone calls promptly and professionally
- Manage client communication via phone, text, and email
- Provide clear, accurate information about our landscaping services
- Qualify and route inquiries to the appropriate team members
- Confirm and coordinate client walkthrough appointments with the field team
- Follow up with clients regarding scheduling, documentation, and next steps
What We’re Looking For:
- English is required (spoken and written fluency is a must)
- Spanish is a plus — bilingual candidates are strongly preferred
- Strong phone presence and communication skills
- Fast response time and strong customer service mindset
- Highly organized with strong attention to detail
- Experience in customer service, call handling, or administrative support (preferred)
This role plays a critical part in shaping the client experience from the very first interaction. You will be the communication hub between our clients and internal teams, helping ensure everything runs smoothly behind the scenes.
- If you are responsive, professional, and thrive in a structured, fast-paced on-site office environment in Austin , we would love to hear from you.
Skills
AdministrativeLandscaping Services