TriNet (NYSE: TNET) provides small and medium-size businesses (SMBs) with full-service HR solutions tailored by industry. To free SMBs from HR complexities, TriNet offers access to human capital expertise, benefits, risk mitigation and compliance, payroll and real-time technology. From Main Street to Wall Street, TriNet empowers SMBs to focus on what matters most—growing their business.

Industry: Human Resources Services
Company Size: 1,001-5,000 employees

TriNet

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TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

**Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.**

**A Brief Overview**

The People Success Analyst position offers the chance to collaborate closely with people managers, TriNet's People Team, and other cross-functional stakeholders, tackle genuine workplace issues and requests, and make a meaningful impact on TriNet's People initiatives. The Analyst is the initial point of contact for one or more primary People Success focus areas based on business needs and expertise, all of which share common expectations around judgment, documentation rigor, confidentiality, and cross-functional partnership.  Focus areas provide diverse, hands-on exposure to People Success policy and compliance, manager enablement, and/or colleague relations processes within a centralized People Success model.  This role is critical in providing consistent, scalable, and thoughtful support for managers and colleagues by applying and helping to define processes, exercising sound discretionary judgment, and contributing to continuous improvement through data, insights, resource and training creation and delivery, and strong operational execution. You'll gain hands-on experience across multiple areas of HR while building upon your problem solving, consultation, and judgment skills.

**What You Will Do**

- Contribute to a positive manager experience by reinforcing a self‑service‑first model, helping managers navigate available tools and resources, and identifying opportunities to improve clarity, accessibility, and usability. The individual will also support manager enablement initiatives, including projects, office hours, training materials, playbooks, and related resources across the employee lifecycle.

- Serve as a trusted first point of contact for TriNet’s people‑related requests, challenges or initiatives, by managing service requests through the People Platform (Oracle) and other channels and assessing risk and complexity to provide either direct consultation for routine to moderate complexity or timely triaging/escalation of sensitive or high‑risk matters.

- Partners with business managers, People Business Partners, and other cross-functional stakeholders as appropriate to resolve routine and moderately complex people matters by guiding them to and through appropriate resources, tools, and standard practices, and by coordinating support with People Success team members when deeper expertise is needed.

- Identify trends and risks in data and turn insights into clear quarterly and ad hoc reports, training recommendations, and presentation/other materials that inform improvements to People Success content, processes, and compliance.

- Maintain People Success SharePoint and Source sites, content libraries, and process documentation, including organization, version control, and periodic content reviews from subject matter experts to ensure resources remain accurate and relevant, compliant, and audit-ready.

- Handle sensitive employee information with professionalism, discretion, and confidentiality.

- Performs other duties as assigned

- Complies with all policies and standards

**Education Qualifications**

- Bachelor's Degree in Human Resources or related field preferred or

- Equivalent education and experience

**Experience Qualifications**

- Typically 2+ years experience in Human Resources or related work functions required

**Skills And Abilities**

- Strong ability to assess, triage, and coordinate requests in a high‑volume, service‑oriented environment. (Advanced proficiency)

- Experience working with case management or service request systems (Oracle or similar) and maintaining accurate data. (Intermediate proficiency)

- Highly organized with strong attention to detail, documentation, and follow‑through. (Intermediate proficiency)

- Ability to navigate ambiguity, apply defined processes, and escalate or partner appropriately. (Intermediate proficiency)

- Clear, professional written and verbal communication skills, with the ability to collaborate across teams, including presentation/facilitation and interpersonal skills. (Intermediate proficiency)

- Proficiency in Knowledge of Microsoft Office tools (Excel, PowerPoint, SharePoint); comfortable learning new systems and tools. (Intermediate proficiency)

- Interest in building practical knowledge of People Success practices, internal guidelines, and employment laws through hands‑on experience. (Intermediate proficiency)

- Adaptable and effective in a fast‑paced, evolving environment, with the ability to manage multiple priorities while supporting continuous improvement and scale. (Advanced proficiency)

- Demonstrates ability to work on complex issues where analysis of differing situations or data requires evaluation of variable factors. (Intermediate proficiency)

- Exercises judgement in selecting methods, techniques, and evaluation of criteria for acquiring results. (Advanced proficiency)

- Working knowledge of employment laws with a strong desire to continue learning. (Intermediate proficiency)

- A demonstrated commitment to high professional ethical standards and a diverse workplace. (Advanced proficiency)

**Licenses and Certifications**

- PHR or SHRM-CP preferred

**Travel Requirements**

Minimal

**Work Environment**

- Work in clean, pleasant, and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.

The preferred location for this role is Atlanta, GA, and the salary range for this location is $63,600.00 to $108,100.00. All qualified external applicants will be considered for an in-office role, based in Atlanta. All qualified internal candidates are encouraged to apply and consider relocation to Atlanta and may be considered for remote hire at the company’s discretion. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.

People Success Analyst

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

**Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.**

**A Brief Overview**

We are seeking a strategic and results-oriented Director of Customer Marketing to lead our dynamic customer marketing team. As the Director, you will be responsible for developing and executing customer-centric marketing strategies and initiatives that drive customer loyalty, retention, and advocacy. You will develop and lead a referral program for the organization. You will lead a team of customer marketing professionals, leveraging data-driven insights and innovative approaches to optimize the customer experience and maximize customer lifetime value.

**What You Will Do**

- Customer Marketing Strategy: Develop and implement a comprehensive customer marketing strategy that aligns with our company's goals and objectives. Define and execute programs and initiatives to drive customer engagement, retention, and advocacy throughout the customer lifecycle.

- Team Leadership: Manage and inspire a team of customer marketing professionals, including customer success managers, retention specialists, and loyalty program managers. Foster a collaborative and high-performing team culture, promoting professional growth and a strong focus on customer success.

- Customer Segmentation and Insights: Utilize data and customer insights to segment our customer base and develop targeted marketing strategies and personalized experiences. Leverage customer feedback, surveys, and analytics to drive continuous improvement and optimize customer satisfaction.

- Customer Journey Optimization: Analyze the customer journey and identify opportunities to enhance touchpoints, streamline processes, and drive customer loyalty. Collaborate with cross-functional teams, including sales, product, and customer support, to ensure a seamless and consistent customer experience.

- Referral programs and processing: Develop and manage a comprehensive referral strategy that drives high‑quality lead acquisition through customer, partner, and broker referral channels.

- Retention and Loyalty Programs: Develop and execute retention and loyalty programs, such as customer loyalty programs, referral programs, and VIP customer initiatives. Implement strategies to increase customer lifetime value, reduce churn, and drive customer advocacy.

- Customer Communications: Oversee customer communications and develop targeted messaging and content across various channels, including email, social media, and in-app messaging. Ensure messaging aligns with the brand voice and resonates with different customer segments.

- Customer Success Collaboration: Collaborate closely with the customer success team to align customer marketing efforts with customer onboarding, adoption, and renewal processes. Develop strategies to proactively engage customers, address their needs, and drive long-term success.

- Performance Measurement: Define key performance indicators (KPIs) and metrics to assess the effectiveness and impact of customer marketing initiatives. Regularly analyze data, generate reports, and provide actionable insights to drive continuous improvement and optimize ROI.

- Performs other duties as assigned

- Complies with all policies and standards

**Education Qualifications**

- Bachelor's Degree or equivalent experience, advanced degree preferred preferred

**Experience Qualifications**

- Typically 10+ years experience in customer marketing, retention marketing, or related roles, with a proven track record of driving customer success and loyalty. Experience leading and managing a team is essential.

**Skills And Abilities**

- Customer-Centric Mindset: Deep understanding of customer behavior, needs, and preferences. Strong customer empathy and a passion for delivering exceptional customer experiences.

- Strategic Thinking: Proven ability to develop and execute customer marketing strategies that align with business goals and drive customer engagement, retention, and advocacy. Experience with customer segmentation, targeting, and personalized marketing approaches.

- Team Leadership Skills: Exceptional leadership and team management skills, with the ability to motivate and develop a high-performing team. Experience fostering collaboration, coaching talent, and driving a customer-focused culture.

- Analytical and Data-Driven: Strong analytical and problem-solving skills, with the ability to leverage data and customer insights to drive decision-making. Proficiency in customer analytics and performance measurement.

- Communication and Influence: Excellent communication skills, with the ability to effectively articulate ideas, influence stakeholders, and collaborate with cross-functional teams. Strong presentation and storytelling abilities.

- Results Orientation: Demonstrated ability to set and achieve goals, prioritize tasks, and drive results in a fast-paced environment. Proven project management skills, with the ability to handle multiple initiatives simultaneously.

- Industry Knowledge: Familiarity with customer marketing best practices, trends, and emerging technologies. Understanding of CRM systems, marketing automation platforms, and customer engagement tools.

**Work Environment**

- Work in clean, pleasant, and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.

The preferred location for this role is Atlanta, GA, and the salary range for this location is $125,000.00 to $250,000.00. All qualified external applicants will be considered for an in-office role, based in Atlanta. All qualified internal candidates are encouraged to apply and consider relocation to Atlanta and may be considered for remote hire at the company’s discretion. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.

Director, Customer Marketing

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

**Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.**

**A Brief Overview**

The Marketing Performance Manager is a highly organized, analytically minded individual responsible for enabling operational excellence and alignment across the marketing organization. This role partners closely with marketing leadership, Revenue Operations, and cross-functional stakeholders to support marketing planning, performance monitoring, and initiatives. This position requires strong execution skills, with the ability to manage multiple priorities, and drive disciplined operating rhythms.

**What You Will Do**

- Drive marketing effectiveness and ROI by monitoring overall marketing performance optimization based on performance and operational rigor.

- Develop and maintain a strong partnership with the Data & Analytics team for all marketing performance metrics and analysis that requires analytics or involve enterprise metrics.

- Evaluate and monitor agency performance and effectiveness.

- Be a strategic operational partner to the Head of Marketing on priorities, integrated planning, and special projects.

- Analyze performance data to identify trends, risks, and opportunities that inform decision-making.

- Identify and implement process improvements that streamline execution, reduce friction, and improve cross-functional collaboration.

- Manage Marketing projects and initiatives as assigned by building project plans, defining milestones, tracking progress, and driving delivery.

- Work closely with the Procurement team to manage multiple Marketing Purchase Orders.

- Performs other duties as assigned

- Complies with all policies and standards

**Education Qualifications**

- Bachelor's Degree or equivalent experience

**Experience Qualifications**

- Typically 8+ years Marketing and related experience.

**Skills And Abilities**

- Ability to manage multiple projects at the same time in a fast-paced environment.

- Technically capable, excellent communicator, and a desire to improve processes.

- Solid understanding of marketing performance management.

- Collaborative, proactive, and detail-oriented mindset with a bias toward action and continuous improvement.

- Excellent verbal, written and interpersonal communication skills.

- A demonstrated commitment to high professional ethical standards and a diverse workplace.

- Strong time management and organizational skills.

**Travel Requirements**

Up to 25%

**Work Environment**

- Work in clean, pleasant, and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.

The preferred location for this role is Atlanta, GA, and the salary range for this location is $100,800.00 to $189,000.00. All qualified external applicants will be considered for an in-office role, based in Atlanta. All qualified internal candidates are encouraged to apply and consider relocation to Atlanta and may be considered for remote hire at the company’s discretion. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.

Marketing Performance Manager

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