TransPerfect Connect is a leading provider of Global Contact Center services, and remote interpreting solutions including Over-the-Phone Interpretation (OPI), video remote interpretation, as well as multilingual email and chat support.

Industry: Translation and Localization
Company Size: 1,001-5,000 employees

TransPerfect Connect

Savvy Admin PROD

**TransPerfect Is More Than Just a Job…**

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

**Director of Business Development**

**Who We Are**

TransPerfect Legal (TL) is the industry leader in multilingual legal support services. Since 1992, we have been providing a comprehensive suite of solutions that facilitates every aspect of our clients' legal matters. From court reporting and e-discovery for litigation to virtual data rooms for M&A and bankruptcy cases, TL is a one-stop-shop for the global legal industry. As a specialized division of TransPerfect Inc., the world's largest privately owned language services provider, we are the only legal support services provider that also offers a full array of translation, interpretation, and other multilingual solutions.

**TransPerfect Legal **is a division part of the family of companies that form TransPerfect.

**Summary**

TransPerfect Legal Solutions is hiring a Director of Business Development to focus on all phases of litigation support including data collection, electronic discovery, document review and foreign language support. The Director of Business Development will be responsible for building and maintaining client relationships while identifying, pursuing and closing sales for all of TLS’s legal services. The individual should have experience in consultative sales of e-discovery solutions with an emphasis on sales or consulting directly to law firms and corporate legal departments.

**What You Will Be Doing**

- Develop prospective clients through several strategies including internet research, trade show lists, referrals, various professional directories and personal investigation

- Source and close new clients through referrals, cold calling, networking, and other means (tradeshows, regional organizations, etc.)

- Cultivate and maintain long term relationships with clients by delivering elite client service and engaging them by using knowledge of each industry and organization

- Formulate sales plan to achieve monthly, quarterly, and annual sales targets

- Generate daily outreach efforts to prospective clients

- Build a productive pipeline and manage each phase of the sales process

- Develop project budgets and create proposals

- Instill confidence among clients with your personal credibility and experience and the company’s footprint in the eDiscovery space.

- Establish customer relationships that enable TLS to be viewed as a trusted advisor.

- Understand and articulate TransPerfect’s full line of business offerings, capabilities, benefits, and competitive advantages, and identify and refer opportunities within each of these areas to specialist sales and client service teams to close

- Set and manage client expectations while consulting with each client for best practices

- Manage and control pricing and contractual issues

- Travel (including multiple annual conferences, client meetings) - domestic and/or international

**Required Skills**

- Excellent written and verbal English communication skills

- Minimum Bachelor's degree or equivalent

- At least 8-12 years of sales experience in litigation support/eDiscovery

- Proven sales life cycle experience - lead generation through business closing

- Proven track record in achieving sales target

- Excellent problem solving and analytical skills

- Strong interpersonal skills

- Effective time management

**Where Your Career Is Going**

At TransPerfect, there are a lot of growth opportunities**. ** All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.

End your job search and find your career at TransPerfect #careersNOTjobs.

**Why TransPerfect**

For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law

For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.

**Compensation starting at **: $75,000+

**Additional earnings: ** Eligible to earn uncapped commission on draw structure - Optional

**Benefits: ** Company benefits - Optional

Director Business Development

**TransPerfect Is More Than Just a Job…**

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

**Overview**

As part of the Client Services Department, the SEO Specialist plays a key role in the expansion and growth of the division. They work alongside Sales to pitch digital marketing services and data-driven strategies to existing and prospective clients. They build strong client relationships by providing sound strategic guidance, ensuring excellence in delivery and reporting tangible results.

They have a good understanding and hands-on experience in all areas of search engine optimization (SEO) and are pivotal to the successful planning and execution of international SEO strategies across industries and ranging from B2B to B2C - from short-term projects to ongoing engagements, always helping them boost their online presence and reach a wider international audience through organic search.

The SEO Specialist is strategic and data-driven, commercially minded and client-focused. They find it easy to explain SEO concepts and strategy to clients and colleagues. They possess excellent cross-cultural communication, organization and time management skills to successfully manage client stakeholders and internal teams across the US & EMEA, always focusing on quality, performance, profitability and growth.

This position reports to the Digital Marketing Strategist and assists with strategic data-driven account growth, while being responsible for strategy definition, on-going performance optimization and key performance indicator (KPI)/return on investment (ROI) reporting.

**Description**

- Work alongside the account management to help grow international SEO/performance services to both existing and prospective clients by contributing to client pitches and strategic proposals

- Mentor and aid junior team members in both client services and production departments

- Lead research and strategy (audits, competitor analyses, keyword research, content gap analyses) and present findings and recommendations confidently to senior colleagues and clients

- Oversee successful execution of multiregional strategies by our global digital production teams, liaising with client HQ, local stakeholders and agency partners if needed

- Own performance monitoring and reporting of assigned accounts: work with the digital data analyst to set up performance monitoring dashboards and deliver monthly performance reports with insights and recommendations

- Continuously research and select the best tools and templates to support our SEO offering and incorporate those into existing workflows and processes

- Keep up to date on SEO trends, technologies and market leaders, and share this knowledge with colleagues and clients

- Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

**Required Skills**

- Superior written and spoken communication skills in English

- Independent, self-motivated, results-oriented and dynamic with careful attention to detail

- Exceptional problem solving and critical thinking skills

- Ability to work effectively under pressure to meet tight deadlines and challenging goals

- Demonstrate an ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team and take active measures to solve problems and commit to a high level of service

- Willingness to travel to offsite client or sales meetings

- Confident making strategic recommendations, and comfortable in client calls, meetings and presentations

- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

**Required Experience And Qualifications**

- Minimum bachelor’s degree or its equivalent

- Minimum 4 years of experience in SEO

- Experience client-side in the retail or travel industries or agency-side servicing international clients

- Confident with coordinating internal teams, competent giving feedback and having difficult conversations with colleagues and clients

- Confident making strategic recommendations and competent in client calls, meetings and presentations

- Experience auditing websites, performing keyword research and competitor analyses to determine the best strategic approach to improve SEO performance

- Strong IT literacy, including proficiency in Excel and PowerPoint and experience with industry tools such as SEMRush, Moz, Ahrefs, Screaming Frog, Google Search Console and Web Analytics platforms (Google Analytics and/or Omniture)

**Desired Skills And Experience**

- Knowledge of a second language is a plus

- Knowledge of MS Project

- Experience in digital copywriting and conversion optimization

- Experience in genAI custom assistant/agent creation for SEO workflow and processes

SEO Specialist

**TransPerfect Is More Than Just a Job…**

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

**TransPerfect Connect (TPC) ** is seeking highly fluent, professional bilingual speakers (English  Spanish) with experience using their language skills in a professional call center-style setting. We offer comprehensive, paid training to launch your career as an Over-the-Phone (OPI) and Video Remote Interpreter (VRI), helping clients across industries such as healthcare, legal, and financial services.

If you're excited by meaningful work and thrive on purpose, this role gives you the chance to use your language skills to make a real difference!

Interpreters at TPC play a vital role in facilitating accurate and culturally appropriate communication for limited-English speakers. Whether you’re supporting a patient during a medical appointment or assisting someone in accessing essential services, your bilingual fluency directly contributes to meaningful, real-world impact.

This is a structured, call center-style role that goes beyond casual or conversational bilingualism. Ideal candidates bring professional-level command of both English and Spanish and must be able to interpret complex conversations with speed and precision. This includes idiomatic expressions, specialized terminology (e.g., medical, legal, financial), and emotionally nuanced content.

Success in this role requires strong active listening, emotional control, professionalism, empathy, and adaptability. Interpreters manage continuous live calls, often under pressure, while strictly following interpretation protocols to maintain neutrality, accuracy, and confidentiality.

**Key Responsibilities**

- Provide consecutive interpretation services between English and Spanish across various industries (medical, legal, customer service, etc.)

- Ensure complete accuracy, clarity, and neutrality in interpretation—preserving tone, intent, and emotion

- Maintain confidentiality and impartiality at all times

- Manage call flow professionally, including respectfully intervening when clarification is needed

- Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions

- Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges

- Remain strictly within the interpreter’s role without offering personal opinions or advice

- Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance

- Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity

**What We Offer**

- Four weeks of paid training (on-site or remote) covering interpretation techniques, note-taking, memory retention, call management, and emotional control

- Hands-on role-play simulations and coaching led by certified interpreters

- Ongoing development opportunities, including advanced training for complex call types

- A meaningful opportunity to use your language skills to empower others, support critical conversations, and make a lasting impact

- Career advancement opportunities across interpreting, QA, training, and leadership roles

**Benefits**

- Comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, and flexible spending account options

- Private health insurance and access to a collaborative, supportive team environment

- A proactive and accessible HR department that focuses on the staff’s health and happiness

**Required Qualifications**

- High school diploma or equivalent (required); college education preferred

- Fluency in English and Spanish, with B2+ proficiency or higher

- Ability to pass a language and interpreting skills assessment

- Minimum of 6 months of call center, customer service, or interpreting experience

- Strong verbal communication, bilingual accuracy, and ethical decision making

- Proven ability to think clearly and act professionally in fast moving, emotionally complex situations

- Strong sense of professional responsibility, integrity, and time management

- Comfortable with assertive communication and session control

- Basic computer skills, including typing and MS Office navigation

- Quiet, distraction-free workspace conducive to active listening and sustained concentration

- Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted)

- Identity Qualification: Throughout the recruiting and training process, candidates and new hires are required to provide valid, government-issued photo identification. Failure to provide a valid photo ID when requested will result in removal from consideration and disqualification from training.

**Preferred Qualifications**

- Certification in medical, legal, or community interpreting (strong plus)

- Experience with remote work tools and communication platforms

**Remote Work Requirements**

- Quiet, comfortable, and distraction free work environment

- Desktop or laptop computer (Windows or Mac) with at least 16GB RAM

- Broadband internet connection (minimum 30 Mbps download / 10 Mbps upload) — no cellular data or hotspot connections

- Computer no older than 5 years with a functioning webcam

- Windows 10 or newer / macOS Big Sur (OS 11) or newer

**Who We Are**

TransPerfect Connect is the world’s leading provider of interpreting services, including Over-the-Phone Interpretation (OPI) and Video Remote Interpretation (VRI). We support communication in over 170 languages and are committed to upholding the highest standards of linguistic accuracy, professionalism, and client care.

**Please Note: ** While this is a remote/work-from-home position, it is not a flexible or “work-at-your-own-pace” role. This is a structured, call center style environment conducted from your home. Interpreters are expected to remain at their workstation and be fully available to handle continuous, back-to-back calls throughout their scheduled shift. Multitasking or attending to personal responsibilities during working hours is not permitted.

Interpreters are expected to follow a pre published, variable schedule. Breaks and lunch periods may vary daily and are assigned by our Workforce Management team based on operational needs.

**We’re Looking For Individuals Who**

- Stay focused and attentive during high-volume, back-to-back call periods

- Handle pressure and emotionally complex conversations with calm and professionalism

- Welcome regular feedback and coaching as opportunities to grow and improve

- Thrive in clearly structured, schedule-driven work environments rather than informal or loosely managed remote roles

- Can follow strict interpretation protocols, maintain neutrality, and preserve confidentiality

- Are eager to use their bilingual fluency to support essential services in real time

- Bring strong emotional intelligence, integrity, and a deep sense of responsibility to their work

**Equal Opportunity Employer**

TransPerfect is an Equal Opportunity Employer and does not discriminate based on race, gender, age, religion, disability, national origin, sexual orientation, or any other protected status.

Remote Bilingual Interpreter (English <> Spanish)

**TransPerfect Is More Than Just a Job…**

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

**Who We Are**

TransPerfect Legal (TL) empowers legal professionals to leverage AI, analytics, and multi-language technology across e-discovery, forensic consulting, due diligence, privacy, managed review, and staffing projects. TL delivers software and service solutions to every Am Law 200 and Global 100 firm, and the majority of Fortune 500 corporate legal departments.

**TransPerfect Legal **is a division part of the family of companies that form TransPerfect.

**What You Will Be Doing**

Scheduling Coordinators are responsible for maintaining a day to day calendar of all client scheduled events, staffing them with the appropriate vendor personnel, and liaising this information between sales, clients, and the vendors. Additionally, they are required to accurately set up the assignments and documentation in various databases in order for it to be followed correctly throughout the life of the assignment internally.

- Schedule depositions, arbitrations, meetings…etc in our internal database

- Confirm the next day’s calendar with all clients / vendors

- Staff those proceedings with applicable independent personnel

- Answer client emails in regards to scheduling

- Assist in educating sales on the scheduling process, and handling correspondence for sales when necessary

- Answer the office phones as needed

- Document key information in job folders for each assignment in regards to client requests, production needs, and billing

- Proactively source new vendors for future assignments

- Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

**Who We Are Looking For**

**Required Skills and Qualifications:**

- Minimum Bachelor’s degree or its equivalent

- Multi-tasking capabilities

- Capable of staying organized throughout the day

- Strong attention to detail

- Excellent and confident communication skills, both written and oral

- Ability to work well under pressure while maintaining professionalism

- Occasionally handle after hours/weekend email responses

**Desired Skills And Experience**

- Relevant industry or like-minded office experience

- Previous challenging / high demand role

- Knowledge of legal terminology / court reporting industry

**Where Your Career Is Going**

At TransPerfect, there are a lot of growth opportunities. The successful candidate will be ambitious and motivated with the ability to learn quickly. If you’re ready to join a growing company and jump start your career, we want to hear from you! All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.

End your job search and find your career at TransPerfect #careersNOTjobs.

**Why TransPerfect**

For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law

For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.

**Compensation range **: $55,000-65,000

**Benefits: ** Company benefits - Optional

Scheduling Coordinator

**TransPerfect Is More Than Just a Job…**

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

**Location: ****1725 W. Greentree Drive, #101 Tempe AZ 85284**

- Full-time with Benefits:Award-winning benefits package, medical/dental, 401K, PTO and much more!

- Career Advancements

- Newly Renovated Corporate Office in the Phoenix Ahwatukee Area

- State of the Art Game Room

- Superior Employee Engagement Program

Customer Service Representatives are responsible for processing in-bound calls with third party client displaying great customer service skills to ensure highest level of customer satisfaction. The CSR manages calls for a Third-Party Claims Administrator. Our Customer Service Representatives are enthusiastic and motivated. We are a team, working together in an organized and structured environment that thrives on employees who work with integrity, honesty, punctuality, and leadership.

- Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects

- Communicates effectively, read FAQs verbatim and address customers’ needs to provide accurate information, process inquiries, and solve problems. Escalates the calls as needed

- Documents all calls appropriately, and follows all procedures as dictated by policy and procedures

- Conducts themselves in a professional manner at all times – adheres to structured internet rules and regulations on the call center floor

- Works continuously towards professional development, as in their knowledge of cases and projects that the client handles, using downtime productively

- Reliable and dependable adherence to attendance requirements, complying with scheduled lunches and breaks to ensure adequate phone coverage unless otherwise directed by the team Supervisor

- Attends all scheduled training as required

- Accomplishes other general tasks as required or necessary

**Qualifications**

- High School Diploma or General Equivalency Diploma required; 18 years or older

- 6 months - 1 year of Customer Service experience, or Call Center experience, and desktop applications experience

- Typing 35-40 WPM

- Schedule Flexibility

- Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy

- Ability to deal with customers from diverse backgrounds

- Excellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracy

- Quality Customer Service Skills

- Ability to handle escalated calls, with empathy and professionalism

- Decision making and problem-solving skills

- Excellent time management skills

**TransPerfect Connect (TPC) **is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TRI offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise. TPC is a division of TransPerfect, the world’s largest privately held provider of language services and globalization management technology solutions.

**TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law. **

Customer Service Representative

**TransPerfect Is More Than Just a Job…**

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

The **Regional SEO Team Lead ** is a senior operational leadership role responsible for the delivery, growth, and operational excellence of all SEO services (Technical & On-Page & AIO/GEO/LLM) within their assigned region (Americas & LATAM OR EMEA & APAC).

This role oversees a regional SEO team, ensuring high-quality delivery within the global SEO frameworks, driving innovation, operational efficiency, and maintaining strong commercial health across client engagements.

Reporting into the Global Director of Digital Strategy, this role bridges strategic direction with regional execution — ensuring SEO strategies align to global best practices while being adapted for regional needs.

Critically, the Regional SEO Team Lead holds shared responsibility for growing existing client accounts, supporting retention, and achieving defined margin targets — contributing directly to the agency’s profitability and success.

**Key Responsibilities**

**Regional SEO Leadership**

- Lead all SEO delivery across Technical SEO, On-Page SEO and AIO/GEO in the assigned region.

- Ensure all SEO deliverables adhere to global frameworks, SOPs, and quality standards as defined by the Global SEO Team & Global Director of Digital Strategy.

- Where necessary, collaborate with global/regional counterparts to create and/or maintain global SOPs, ensuring efficiency, consistency and process alignment

- Oversee regional SEO resourcing (in-house & external), capacity planning, and project prioritization.

**Financial & Commercial Accountability**

- Ensure projects/deliverables are executed according to defined metrics and remain in budget.

- Overseeing time tracking of team members for the accuracy of project markup and provide insights/actions for replicating successes and mitigating in efficiencies

- Drive SEO account growth within the region, identifying upsell opportunities and supporting pre-sales with scoping, quoting, and proposal support.

- Maximize internal resource usage while smartly managing vendor outsourcing within approved guidelines for timely SLAs, project completion and revenue recognition.

**Operational Management & Team Development**

- Manage and mentor SEO specialists within the region (Tech & On-Page,AIO/GEO), fostering a collaborative and high-performing culture.

- Ensure a clear training agenda and/or SMART objectives for the development of every team member

- Ensure clear alignment between Technical SEO, On-Page SEO AIO/GEO, Content, UX/CRO, and Paid Media teams in delivering integrated SEO strategies.

- Contribute to the evolution of regional outsourcing processes, vendor management, and quality control.

**Client Engagement & Collaboration**

- Participate in key client calls (strategy reviews, technical updates, performance reporting) as needed.

- Support QBRs and strategic reviews alongside Client Services to ensure SEO is contributing to client success and growth.

- Collaborate closely with the Global Director of Digital Strategy and other Regional SEO Team Leads to share learnings, drive consistency, and evolve services.

**Team Integration, Collaboration & Innovation**

- Play a key role in the smooth integration of teams across Technical SEO, On-Page SEO, and supporting functions within the region.

- Drive alignment on processes, SOPs, and delivery standards — ensuring consistency with global frameworks.

- Foster an environment of collaboration, continuous learning, and innovation.

- Act as a champion of AI and GenAI innovation — encouraging the adoption of new tools, automation, and AI-driven processes that enhance delivery, scalability, and performance outcomes.

**Essential Skills**

- Strong demonstrable experience (8+ years) in SEO, covering both Technical and On-Page SEO at a senior level.

- Proven leadership skills in managing regional or multi-disciplinary SEO teams.

- Commercial acumen with experience in contributing to client growth, profitability, and operational efficiency.

- Excellent knowledge of SEO tools, analytics platforms, and automation solutions.

- Strong communication skills with the ability to engage both internal teams and external clients effectively.

- Knowledge of UX/CRO integration within SEO strategies.

- Familiarity with AI-powered tools and automation for SEO delivery.

**Desirable Skills**

- Experience managing international or multi-language SEO campaigns.

- Exposure to pricing strategy, service packaging, or productized SEO solutions.

**Additional Information**

- Client-facing: Required to participate in strategic calls, client reviews, and performance reporting.

- Working Hours: Flexibility required to collaborate with global teams and regional clients across time zones.

- Career Progression: Future opportunities to move into broader strategic or global roles within TPT.

**DISCLAIMER**

~~This job description is not restrictive or definitive in any way and should be regarded as a guideline to the duties required. It may be amended in the light of changing circumstances following consultation with the post holder. ~~

SEO Team Lead

**TransPerfect Is More Than Just a Job…**

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

**TransPerfect Connect (TPC) ** is seeking highly fluent, professional bilingual speakers (English  Cantonese/Mandarin/Vietnamese/Korean/French/Haitian Creole) with experience using their language skills in a professional call center-style setting. We offer comprehensive, paid training to launch your career as an Over-the-Phone (OPI) and Video Remote Interpreter (VRI), helping clients across industries such as healthcare, legal, and financial services.

If you're excited by meaningful work and thrive on purpose, this role gives you the chance to use your language skills to make a real difference!

Interpreters at TPC play a vital role in facilitating accurate and culturally appropriate communication for limited-English speakers. Whether you’re supporting a patient during a medical appointment or assisting someone in accessing essential services, your bilingual fluency directly contributes to meaningful, real-world impact.

This is a structured, call center-style role that goes beyond casual or conversational bilingualism. Ideal candidates bring professional-level command of both English and Cantonese/Mandarin/Vietnamese/Korean/French/Haitian Creole and must be able to interpret complex conversations with speed and precision. This includes idiomatic expressions, specialized terminology (e.g., medical, legal, financial), and emotionally nuanced content.

Success in this role requires strong active listening, emotional control, professionalism, empathy, and adaptability. Interpreters manage continuous live calls, often under pressure, while strictly following interpretation protocols to maintain neutrality, accuracy, and confidentiality.

**Key Responsibilities**

- Provide consecutive interpretation services between English and Cantonese/Mandarin/Vietnamese/Korean/French/Haitian Creole across various industries (medical, legal, customer service, etc.)

- Ensure complete accuracy, clarity, and neutrality in interpretation—preserving tone, intent, and emotion

- Maintain confidentiality and impartiality at all times

- Manage call flow professionally, including respectfully intervening when clarification is needed

- Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions

- Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges

- Remain strictly within the interpreter’s role without offering personal opinions or advice

- Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance

- Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity

**What We Offer**

- Four weeks of paid training (on-site or remote) covering interpretation techniques, note-taking, memory retention, call management, and emotional control

- Hands-on role-play simulations and coaching led by certified interpreters

- Ongoing development opportunities, including advanced training for complex call types

- A meaningful opportunity to use your language skills to empower others, support critical conversations, and make a lasting impact

- Career advancement opportunities across interpreting, QA, training, and leadership roles

**Benefits**

- Comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, and flexible spending account options

- Private health insurance and access to a collaborative, supportive team environment

- A proactive and accessible HR department that focuses on the staff’s health and happiness

**Required Qualifications**

- High school diploma or equivalent (required); college education preferred

- Fluency in English and Cantonese/Mandarin/Vietnamese/Korean/French/Haitian Creole, with B2+ proficiency or higher

- Ability to pass a language and interpreting skills assessment

- Minimum of 6 months of call center, customer service, or interpreting experience

- Strong verbal communication, bilingual accuracy, and ethical decision making

- Proven ability to think clearly and act professionally in fast moving, emotionally complex situations

- Strong sense of professional responsibility, integrity, and time management

- Comfortable with assertive communication and session control

- Basic computer skills, including typing and MS Office navigation

- Quiet, distraction-free workspace conducive to active listening and sustained concentration

- Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted)

- Identity Qualification: Throughout the recruiting and training process, candidates and new hires are required to provide valid, government-issued photo identification. Failure to provide a valid photo ID when requested will result in removal from consideration and disqualification from training.

**Preferred Qualifications**

- Certification in medical, legal, or community interpreting (strong plus)

- Experience with remote work tools and communication platforms

**Remote Work Requirements**

- Quiet, comfortable, and distraction free work environment

- Desktop or laptop computer (Windows or Mac) with at least 16GB RAM

- Broadband internet connection (minimum 30 Mbps download / 10 Mbps upload) — no cellular data or hotspot connections

- Computer no older than 5 years with a functioning webcam

- Windows 10 or newer / macOS Big Sur (OS 11) or newer

**Who We Are**

TransPerfect Connect is the world’s leading provider of interpreting services, including Over-the-Phone Interpretation (OPI) and Video Remote Interpretation (VRI). We support communication in over 170 languages and are committed to upholding the highest standards of linguistic accuracy, professionalism, and client care.

**Please Note: ** While this is a remote/work-from-home position, it is not a flexible or “work-at-your-own-pace” role. This is a structured, call center style environment conducted from your home. Interpreters are expected to remain at their workstation and be fully available to handle continuous, back-to-back calls throughout their scheduled shift. Multitasking or attending to personal responsibilities during working hours is not permitted.

Interpreters are expected to follow a pre published, variable schedule. Breaks and lunch periods may vary daily and are assigned by our Workforce Management team based on operational needs.

**We’re Looking For Individuals Who**

- Stay focused and attentive during high-volume, back-to-back call periods

- Handle pressure and emotionally complex conversations with calm and professionalism

- Welcome regular feedback and coaching as opportunities to grow and improve

- Thrive in clearly structured, schedule-driven work environments rather than informal or loosely managed remote roles

- Can follow strict interpretation protocols, maintain neutrality, and preserve confidentiality

- Are eager to use their bilingual fluency to support essential services in real time

- Bring strong emotional intelligence, integrity, and a deep sense of responsibility to their work

**Equal Opportunity Employer**

TransPerfect is an Equal Opportunity Employer and does not discriminate based on race, gender, age, religion, disability, national origin, sexual orientation, or any other protected status.

Remote Bilingual Interpreter

**TransPerfect Is More Than Just a Job…**

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

**TransPerfect Connect (TPC) ** is seeking highly fluent, professional bilingual speakers (English  Target Language) with experience using their language skills in a professional call center-style setting. We offer comprehensive, paid training to launch your career as an Over-the-Phone (OPI) and Video Remote Interpreter (VRI), helping clients across industries such as healthcare, legal, and financial services.

**Language Pairs**

Cantonese  EnglishKorean  EnglishFrench  EnglishHaitian Creole  EnglishMandarin  EnglishRussian  EnglishOther Target Languages  English

If you're excited by meaningful work and thrive on purpose, this role gives you the chance to use your language skills to make a real difference!

Interpreters at TPC play a vital role in facilitating accurate and culturally appropriate communication for limited-English speakers. Whether you’re supporting a patient during a medical appointment or assisting someone in accessing essential services, your bilingual fluency directly contributes to meaningful, real-world impact.

This is a structured, call center-style role that goes beyond casual or conversational bilingualism. Ideal candidates bring professional-level command of both English and Target Language and must be able to interpret complex conversations with speed and precision. This includes idiomatic expressions, specialized terminology (e.g., medical, legal, financial), and emotionally nuanced content.

Success in this role requires strong active listening, emotional control, professionalism, empathy, and adaptability. Interpreters manage continuous live calls, often under pressure, while strictly following interpretation protocols to maintain neutrality, accuracy, and confidentiality.

**Key Responsibilities**

- Provide consecutive interpretation services between English and Target Language across various industries (medical, legal, customer service, etc.)

- Ensure complete accuracy, clarity, and neutrality in interpretation—preserving tone, intent, and emotion

- Maintain confidentiality and impartiality at all times

- Manage call flow professionally, including respectfully intervening when clarification is needed

- Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions

- Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges

- Remain strictly within the interpreter’s role without offering personal opinions or advice

- Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance

- Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity

**What We Offer**

- Four weeks of paid training (on-site or remote) covering interpretation techniques, note-taking, memory retention, call management, and emotional control

- Hands-on role-play simulations and coaching led by certified interpreters

- Ongoing development opportunities, including advanced training for complex call types

- A meaningful opportunity to use your language skills to empower others, support critical conversations, and make a lasting impact

- Career advancement opportunities across interpreting, QA, training, and leadership roles

**Benefits**

- Comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, and flexible spending account options

- Private health insurance and access to a collaborative, supportive team environment

- A proactive and accessible HR department that focuses on the staff’s health and happiness

**Required Qualifications**

- High school diploma or equivalent (required); college education preferred

- Fluency in English and Target Language, with B2+ proficiency or higher

- Ability to pass a language and interpreting skills assessment

- Minimum of 6 months of call center, customer service, or interpreting experience

- Strong verbal communication, bilingual accuracy, and ethical decision making

- Proven ability to think clearly and act professionally in fast moving, emotionally complex situations

- Strong sense of professional responsibility, integrity, and time management

- Comfortable with assertive communication and session control

- Basic computer skills, including typing and MS Office navigation

- Quiet, distraction-free workspace conducive to active listening and sustained concentration

- Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted)

- Identity Qualification: Throughout the recruiting and training process, candidates and new hires are required to provide valid, government-issued photo identification. Failure to provide a valid photo ID when requested will result in removal from consideration and disqualification from training.

**Preferred Qualifications**

- Certification in medical, legal, or community interpreting (strong plus)

- Experience with remote work tools and communication platforms

**Remote Work Requirements**

- Quiet, comfortable, and distraction free work environment

- Desktop or laptop computer (Windows or Mac) with at least 16GB RAM

- Broadband internet connection (minimum 30 Mbps download / 10 Mbps upload) — no cellular data or hotspot connections

- Computer no older than 5 years with a functioning webcam

- Windows 10 or newer / macOS Big Sur (OS 11) or newer

**Who We Are**

TransPerfect Connect is the world’s leading provider of interpreting services, including Over-the-Phone Interpretation (OPI) and Video Remote Interpretation (VRI). We support communication in over 170 languages and are committed to upholding the highest standards of linguistic accuracy, professionalism, and client care.

**Please Note: ** While this is a remote/work-from-home position, it is not a flexible or “work-at-your-own-pace” role. This is a structured, call center style environment conducted from your home. Interpreters are expected to remain at their workstation and be fully available to handle continuous, back-to-back calls throughout their scheduled shift. Multitasking or attending to personal responsibilities during working hours is not permitted.

Interpreters are expected to follow a pre published, variable schedule. Breaks and lunch periods may vary daily and are assigned by our Workforce Management team based on operational needs.

**We’re Looking For Individuals Who**

- Stay focused and attentive during high-volume, back-to-back call periods

- Handle pressure and emotionally complex conversations with calm and professionalism

- Welcome regular feedback and coaching as opportunities to grow and improve

- Thrive in clearly structured, schedule-driven work environments rather than informal or loosely managed remote roles

- Can follow strict interpretation protocols, maintain neutrality, and preserve confidentiality

- Are eager to use their bilingual fluency to support essential services in real time

- Bring strong emotional intelligence, integrity, and a deep sense of responsibility to their work

**Equal Opportunity Employer**

TransPerfect is an Equal Opportunity Employer and does not discriminate based on race, gender, age, religion, disability, national origin, sexual orientation, or any other protected status.

**TransPerfect Is More Than Just a Job…**

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

**Who We Are**

TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and any kind of technology solution.

**What You Will Be Doing**

The Director of Business Development position at TPT Digital is an opportunity to join a rapidly growing full stack digital agency that was formed in 2019 as an independent division of the world’s leading language translation company, TransPerfect Translations. With the support of our parent company, whose clients include more than 80% of the Interbrand Top 100 global brands, TPT Digital is focused on delivering excellence in support of our clients’ global digital marketing strategies. Our Specialty is multi-faceted global campaigns executed at scale!

**Who We Are Looking For**

The successful Director of Business Development (DBD) at TPT Digital is an entrepreneurial self-starter who is motivated to increase overall revenue and foster an environment of delivering excellence for your client partners. The successful candidate will:

- Develop an effective understanding of the capabilities and competitive advantages of TPT Digital.

- Grow and develop a team of account executives

- Conceptualizing and deploy sales and networking strategies to maximize new business and engagement scope.

- Work closely with client service and production teams to ensure that all projects are handled appropriately with keen attention to detail and a focus on measurable success.

**Required Experience**

- Minimum of 4 years in a client facing role or business development position with at least 3 years of experience in digital marketing

- Ability to work well in a fast-paced entrepreneurial environment

- Strong interpersonal skills

- Self-starter comfortable with a high degree of accountability

- Minimum Bachelor’s degree or equivalent

**Why TransPerfect**

For more than 30 years, TransPerfect has honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.

Director of Business Development

**TransPerfect Is More Than Just a Job…**

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

TransPerfect seeks a Translation Coordinator in its Santa Clara, CA location (on-site). The Translation Coordinator will independently execute all translation and interpretation projects from start to finish and serve as a single point of accountability for their successful completion, with a focus on ensuring linguistic accuracy, cultural appropriateness and on-time delivery across multilingual content.

**Specifically, The Duties Are**

- Use translation and interpretation management systems (e.g., CAT tools and TMS) to process multilingual requests and assign qualified linguists based on language pair, specialization and certification status.

- Apply linguistic quality assurance (LQA) practices and perform final deliverable reviews before client delivery

- Manage end-to-end execution of translation and interpretation projects, including task scoping, linguist assignment, workflow setup, timeline management, QA, budgeting and delivery.

- Ensure instructions are fully understood before initiating the project workflow, coordinating with Account Executives and Client Services to clarify, modify, or correct project instructions and parameters as needed.

- Coordinate prescheduled and emergent translation requests across a broad range of language pairs, ensuring proper translator qualification, schedule adherence and cultural accuracy.

- Return completed projects to Account Executives/Client Services on time.

- Gain proficient knowledge of language mix of assigned client(s) and language/communication access needs.

- Gain cultural competency for language mix of assigned client(s) and support of linguists for interpretation requests.

- Maintain a strong understanding of client-specific language needs, including dialectal variations and cultural considerations.

- File compliance reports and conduct detailed investigations related to service delivery, translator qualifications and language access complaints; propose remediation plans and maintain documentation for audit purposes.

- Investigate and resolve client complaints.

- Perform all duties independently, managing and enhancing client relationships.

- Ensure alignment with federal, state and client-specific language access regulations and privacy standards.

Bachelor’s Degree In Linguistics, Translation, Interpretation, Localization, Or Related Field. The Successful Candidate Must Also Have Proficiency In Mandarin Chinese (spoken And Written) And One (1) Year Of Project Management Or Coordination Experience Within The Translation And Localization Industry, Which Includes Experience With The Following

- Experience with CAT tools, including Trados and memoQ.

- Experience with translation management systems (TMS) Plunet, Multi-Trans, and SDL Atlas.

- Experience with project management platform Quickbase.

- Familiarity with ISOstandards.

Salary Amount/Range $65,042./year.

Translation Coordinator

**TransPerfect Is More Than Just a Job…**

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

**TransPerfect Connect (TPC) ** is seeking highly fluent, professional bilingual speakers (English  Russian/Portuguese/Vietnamese) with experience using their language skills in a professional call center-style setting. We offer comprehensive, paid training to launch your career as an Over-the-Phone (OPI) and Video Remote Interpreter (VRI), helping clients across industries such as healthcare, legal, and financial services.

If you're excited by meaningful work and thrive on purpose, this role gives you the chance to use your language skills to make a real difference!

Interpreters at TPC play a vital role in facilitating accurate and culturally appropriate communication for limited-English speakers. Whether you’re supporting a patient during a medical appointment or assisting someone in accessing essential services, your bilingual fluency directly contributes to meaningful, real-world impact.

This is a structured, call center-style role that goes beyond casual or conversational bilingualism. Ideal candidates bring professional-level command of both English and Russian/Portuguese/Vietnamese and must be able to interpret complex conversations with speed and precision. This includes idiomatic expressions, specialized terminology (e.g., medical, legal, financial), and emotionally nuanced content.

Success in this role requires strong active listening, emotional control, professionalism, empathy, and adaptability. Interpreters manage continuous live calls, often under pressure, while strictly following interpretation protocols to maintain neutrality, accuracy, and confidentiality.

**Key Responsibilities**

- Provide consecutive interpretation services between English and Russian/Portuguese/Vietnamese across various industries (medical, legal, customer service, etc.)

- Ensure complete accuracy, clarity, and neutrality in interpretation—preserving tone, intent, and emotion

- Maintain confidentiality and impartiality at all times

- Manage call flow professionally, including respectfully intervening when clarification is needed

- Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions

- Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges

- Remain strictly within the interpreter’s role without offering personal opinions or advice

- Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance

- Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity

**What We Offer**

- Four weeks of paid training (on-site or remote) covering interpretation techniques, note-taking, memory retention, call management, and emotional control

- Hands-on role-play simulations and coaching led by certified interpreters

- Ongoing development opportunities, including advanced training for complex call types

- A meaningful opportunity to use your language skills to empower others, support critical conversations, and make a lasting impact

- Career advancement opportunities across interpreting, QA, training, and leadership roles

**Benefits**

- Comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, and flexible spending account options

- Private health insurance and access to a collaborative, supportive team environment

- A proactive and accessible HR department that focuses on the staff’s health and happiness

**Required Qualifications**

- High school diploma or equivalent (required); college education preferred

- Fluency in English and Russian/Portuguese/Vietnamese, with B2+ proficiency or higher

- Ability to pass a language and interpreting skills assessment

- Minimum of 6 months of call center, customer service, or interpreting experience

- Strong verbal communication, bilingual accuracy, and ethical decision making

- Proven ability to think clearly and act professionally in fast moving, emotionally complex situations

- Strong sense of professional responsibility, integrity, and time management

- Comfortable with assertive communication and session control

- Basic computer skills, including typing and MS Office navigation

- Quiet, distraction-free workspace conducive to active listening and sustained concentration

- Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted)

- Identity Qualification: Throughout the recruiting and training process, candidates and new hires are required to provide valid, government-issued photo identification. Failure to provide a valid photo ID when requested will result in removal from consideration and disqualification from training.

**Preferred Qualifications**

- Certification in medical, legal, or community interpreting (strong plus)

- Experience with remote work tools and communication platforms

**Remote Work Requirements**

- Quiet, comfortable, and distraction free work environment

- Desktop or laptop computer (Windows or Mac) with at least 16GB RAM

- Broadband internet connection (minimum 30 Mbps download / 10 Mbps upload) — no cellular data or hotspot connections

- Computer no older than 5 years with a functioning webcam

- Windows 10 or newer / macOS Big Sur (OS 11) or newer

**Who We Are**

TransPerfect Connect is the world’s leading provider of interpreting services, including Over-the-Phone Interpretation (OPI) and Video Remote Interpretation (VRI). We support communication in over 170 languages and are committed to upholding the highest standards of linguistic accuracy, professionalism, and client care.

**Please Note: ** While this is a remote/work-from-home position, it is not a flexible or “work-at-your-own-pace” role. This is a structured, call center style environment conducted from your home. Interpreters are expected to remain at their workstation and be fully available to handle continuous, back-to-back calls throughout their scheduled shift. Multitasking or attending to personal responsibilities during working hours is not permitted.

Interpreters are expected to follow a pre published, variable schedule. Breaks and lunch periods may vary daily and are assigned by our Workforce Management team based on operational needs.

**We’re Looking For Individuals Who**

- Stay focused and attentive during high-volume, back-to-back call periods

- Handle pressure and emotionally complex conversations with calm and professionalism

- Welcome regular feedback and coaching as opportunities to grow and improve

- Thrive in clearly structured, schedule-driven work environments rather than informal or loosely managed remote roles

- Can follow strict interpretation protocols, maintain neutrality, and preserve confidentiality

- Are eager to use their bilingual fluency to support essential services in real time

- Bring strong emotional intelligence, integrity, and a deep sense of responsibility to their work

**Equal Opportunity Employer**

TransPerfect is an Equal Opportunity Employer and does not discriminate based on race, gender, age, religion, disability, national origin, sexual orientation, or any other protected status.

**TransPerfect Is More Than Just a Job…**

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

**TransPerfect Connect (TPC) ** is seeking highly fluent, professional bilingual speakers (English  Target Language) with experience using their language skills in a professional call center-style setting. We offer comprehensive, paid training to launch your career as an Over-the-Phone (OPI) and Video Remote Interpreter (VRI), helping clients across industries such as healthcare, legal, and financial services.

If you're excited by meaningful work and thrive on purpose, this role gives you the chance to use your language skills to make a real difference!

Interpreters at TPC play a vital role in facilitating accurate and culturally appropriate communication for limited-English speakers. Whether you’re supporting a patient during a medical appointment or assisting someone in accessing essential services, your bilingual fluency directly contributes to meaningful, real-world impact.

This is a structured, call center-style role that goes beyond casual or conversational bilingualism. Ideal candidates bring professional-level command of both English and Target Language and must be able to interpret complex conversations with speed and precision. This includes idiomatic expressions, specialized terminology (e.g., medical, legal, financial), and emotionally nuanced content.

Success in this role requires strong active listening, emotional control, professionalism, empathy, and adaptability. Interpreters manage continuous live calls, often under pressure, while strictly following interpretation protocols to maintain neutrality, accuracy, and confidentiality.

**Key Responsibilities**

- Provide consecutive interpretation services between English and Target Language across various industries (medical, legal, customer service, etc.)

- Ensure complete accuracy, clarity, and neutrality in interpretation—preserving tone, intent, and emotion

- Maintain confidentiality and impartiality at all times

- Manage call flow professionally, including respectfully intervening when clarification is needed

- Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions

- Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges

- Remain strictly within the interpreter’s role without offering personal opinions or advice

- Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance

- Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity

**What We Offer**

- Four weeks of paid training (on-site or remote) covering interpretation techniques, note-taking, memory retention, call management, and emotional control

- Hands-on role-play simulations and coaching led by certified interpreters

- Ongoing development opportunities, including advanced training for complex call types

- A meaningful opportunity to use your language skills to empower others, support critical conversations, and make a lasting impact

- Career advancement opportunities across interpreting, QA, training, and leadership roles

**Benefits**

- Comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, and flexible spending account options

- Private health insurance and access to a collaborative, supportive team environment

- A proactive and accessible HR department that focuses on the staff’s health and happiness

**Required Qualifications**

- High school diploma or equivalent (required); college education preferred

- Fluency in English and Target Language, with B2+ proficiency or higher

- Ability to pass a language and interpreting skills assessment

- Minimum of 6 months of call center, customer service, or interpreting experience

- Strong verbal communication, bilingual accuracy, and ethical decision making

- Proven ability to think clearly and act professionally in fast moving, emotionally complex situations

- Strong sense of professional responsibility, integrity, and time management

- Comfortable with assertive communication and session control

- Basic computer skills, including typing and MS Office navigation

- Quiet, distraction-free workspace conducive to active listening and sustained concentration

- Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted)

- Identity Qualification: Throughout the recruiting and training process, candidates and new hires are required to provide valid, government-issued photo identification. Failure to provide a valid photo ID when requested will result in removal from consideration and disqualification from training.

**Preferred Qualifications**

- Certification in medical, legal, or community interpreting (strong plus)

- Experience with remote work tools and communication platforms

**Remote Work Requirements**

- Quiet, comfortable, and distraction free work environment

- Desktop or laptop computer (Windows or Mac) with at least 16GB RAM

- Broadband internet connection (minimum 30 Mbps download / 10 Mbps upload) — no cellular data or hotspot connections

- Computer no older than 5 years with a functioning webcam

- Windows 10 or newer / macOS Big Sur (OS 11) or newer

**Who We Are**

TransPerfect Connect is the world’s leading provider of interpreting services, including Over-the-Phone Interpretation (OPI) and Video Remote Interpretation (VRI). We support communication in over 170 languages and are committed to upholding the highest standards of linguistic accuracy, professionalism, and client care.

**Please Note: ** While this is a remote/work-from-home position, it is not a flexible or “work-at-your-own-pace” role. This is a structured, call center style environment conducted from your home. Interpreters are expected to remain at their workstation and be fully available to handle continuous, back-to-back calls throughout their scheduled shift. Multitasking or attending to personal responsibilities during working hours is not permitted.

Interpreters are expected to follow a pre published, variable schedule. Breaks and lunch periods may vary daily and are assigned by our Workforce Management team based on operational needs.

**We’re Looking For Individuals Who**

- Stay focused and attentive during high-volume, back-to-back call periods

- Handle pressure and emotionally complex conversations with calm and professionalism

- Welcome regular feedback and coaching as opportunities to grow and improve

- Thrive in clearly structured, schedule-driven work environments rather than informal or loosely managed remote roles

- Can follow strict interpretation protocols, maintain neutrality, and preserve confidentiality

- Are eager to use their bilingual fluency to support essential services in real time

- Bring strong emotional intelligence, integrity, and a deep sense of responsibility to their work

**Equal Opportunity Employer**

TransPerfect is an Equal Opportunity Employer and does not discriminate based on race, gender, age, religion, disability, national origin, sexual orientation, or any other protected status.

Remote Bilingual Interpreter (English <> Target Language)

**TransPerfect Is More Than Just a Job…**

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

**Location: ****1725 W. Greentree Dr. #101, Tempe, AZ 85284**

- Full-time with Benefits: Award-winning benefits package, medical/dental, 401K, PTO and much more!

- Career Advancements

- Newly Renovated Corporate Office in the Phoenix Ahwatukee Area

- State of the Art Game Room

- Superior Employee Engagement Program

Customer Service Representatives are responsible for processing in-bound calls with third party client displaying great customer service skills to ensure highest level of customer satisfaction. The CSR manages calls for a Third-Party Claims Administrator. Our Customer Service Representatives are enthusiastic and motivated. We are a team, working together in an organized and structured environment that thrives on employees who work with integrity, honesty, punctuality, and leadership.

- Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects

- Communicates effectively, read FAQs verbatim and address customers’ needs to provide accurate information, process inquiries, and solve problems. Escalates the calls as needed

- Documents all calls appropriately, and follows all procedures as dictated by policy and procedures

- Conducts themselves in a professional manner at all times – adheres to structured internet rules and regulations on the call center floor

- Works continuously towards professional development, as in their knowledge of cases and projects that the client handles, using downtime productively

- Reliable and dependable adherence to attendance requirements, complying with scheduled lunches and breaks to ensure adequate phone coverage unless otherwise directed by the team Supervisor

- Attends all scheduled training as required

- Accomplishes other general tasks as required or necessary

**Qualifications**

- High School Diploma or General Equivalency Diploma required; 18 years or older

- 6 months - 1 year of Customer Service experience, or Call Center experience, and desktop applications experience

- Typing 35-40 WPM

- Schedule Flexibility

- Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy

- Ability to deal with customers from diverse backgrounds

- Excellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracy

- Quality Customer Service Skills

- Ability to handle escalated calls, with empathy and professionalism

- Decision making and problem-solving skills

- Excellent time management skills

**TransPerfect Connect (TPC) **is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TRI offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise. TPC is a division of TransPerfect, the world’s largest privately held provider of language services and globalization management technology solutions.

**TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law. **

**TransPerfect Is More Than Just a Job…**

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

**TransPerfect Connect (TPC) ** is seeking highly fluent, professional bilingual speakers (English  Italian) with experience using their language skills in a professional call center-style setting. We offer comprehensive, paid training to launch your career as an Over-the-Phone (OPI) and Video Remote Interpreter (VRI), helping clients across industries such as healthcare, legal, and financial services.

If you're excited by meaningful work and thrive on purpose, this role gives you the chance to use your language skills to make a real difference!

Interpreters at TPC play a vital role in facilitating accurate and culturally appropriate communication for limited-English speakers. Whether you’re supporting a patient during a medical appointment or assisting someone in accessing essential services, your bilingual fluency directly contributes to meaningful, real-world impact.

This is a structured, call center-style role that goes beyond casual or conversational bilingualism. Ideal candidates bring professional-level command of both English and Italian and must be able to interpret complex conversations with speed and precision. This includes idiomatic expressions, specialized terminology (e.g., medical, legal, financial), and emotionally nuanced content.

Success in this role requires strong active listening, emotional control, professionalism, empathy, and adaptability. Interpreters manage continuous live calls, often under pressure, while strictly following interpretation protocols to maintain neutrality, accuracy, and confidentiality.

**Key Responsibilities**

- Provide consecutive interpretation services between English and Italian (medical, legal, customer service, etc.)

- Ensure complete accuracy, clarity, and neutrality in interpretation—preserving tone, intent, and emotion

- Maintain confidentiality and impartiality at all times

- Manage call flow professionally, including respectfully intervening when clarification is needed

- Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions

- Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges

- Remain strictly within the interpreter’s role without offering personal opinions or advice

- Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance

- Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity

**What We Offer**

- Four weeks of paid training (on-site or remote) covering interpretation techniques, note-taking, memory retention, call management, and emotional control

- Hands-on role-play simulations and coaching led by certified interpreters

- Ongoing development opportunities, including advanced training for complex call types

- A meaningful opportunity to use your language skills to empower others, support critical conversations, and make a lasting impact

- Career advancement opportunities across interpreting, QA, training, and leadership roles

**Benefits**

- Comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, and flexible spending account options

- Private health insurance and access to a collaborative, supportive team environment

- A proactive and accessible HR department that focuses on the staff’s health and happiness

**Required Qualifications**

- High school diploma or equivalent (required); college education preferred

- Fluency in English and Italian with B2+ proficiency or higher

- Ability to pass a language and interpreting skills assessment

- Minimum of 6 months of call center, customer service, or interpreting experience

- Strong verbal communication, bilingual accuracy, and ethical decision making

- Proven ability to think clearly and act professionally in fast moving, emotionally complex situations

- Strong sense of professional responsibility, integrity, and time management

- Comfortable with assertive communication and session control

- Basic computer skills, including typing and MS Office navigation

- Quiet, distraction-free workspace conducive to active listening and sustained concentration

- Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted)

- Identity Qualification: Throughout the recruiting and training process, candidates and new hires are required to provide valid, government-issued photo identification. Failure to provide a valid photo ID when requested will result in removal from consideration and disqualification from training.

**Preferred Qualifications**

- Certification in medical, legal, or community interpreting (strong plus)

- Experience with remote work tools and communication platforms

**Remote Work Requirements**

- Quiet, comfortable, and distraction free work environment

- Desktop or laptop computer (Windows or Mac) with at least 16GB RAM

- Broadband internet connection (minimum 30 Mbps download / 10 Mbps upload) — no cellular data or hotspot connections

- Computer no older than 5 years with a functioning webcam

- Windows 10 or newer / macOS Big Sur (OS 11) or newer

**Who We Are**

TransPerfect Connect is the world’s leading provider of interpreting services, including Over-the-Phone Interpretation (OPI) and Video Remote Interpretation (VRI). We support communication in over 170 languages and are committed to upholding the highest standards of linguistic accuracy, professionalism, and client care.

**Please Note: ** While this is a remote/work-from-home position, it is not a flexible or “work-at-your-own-pace” role. This is a structured, call center style environment conducted from your home. Interpreters are expected to remain at their workstation and be fully available to handle continuous, back-to-back calls throughout their scheduled shift. Multitasking or attending to personal responsibilities during working hours is not permitted.

Interpreters are expected to follow a pre published, variable schedule. Breaks and lunch periods may vary daily and are assigned by our Workforce Management team based on operational needs.

**We’re Looking For Individuals Who**

- Stay focused and attentive during high-volume, back-to-back call periods

- Handle pressure and emotionally complex conversations with calm and professionalism

- Welcome regular feedback and coaching as opportunities to grow and improve

- Thrive in clearly structured, schedule-driven work environments rather than informal or loosely managed remote roles

- Can follow strict interpretation protocols, maintain neutrality, and preserve confidentiality

- Are eager to use their bilingual fluency to support essential services in real time

- Bring strong emotional intelligence, integrity, and a deep sense of responsibility to their work

**Equal Opportunity Employer**

TransPerfect is an Equal Opportunity Employer and does not discriminate based on race, gender, age, religion, disability, national origin, sexual orientation, or any other protected status.

**TransPerfect Is More Than Just a Job…**

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

~~**Unable to hire in the following States: AK, CA, CO, CT, DE, HI, IA, MA, MS, MT, ND, NJ, NY, OR, RI, WA** ~~**We are currently seeking interpreters with the following language pairs:**

English  SpanishEnglish  MandarinEnglish  CantoneseEnglish  KoreanEnglish  ArabicEnglish  Vietnamese

**We are also continuously hiring for additional English language pairs, so if your language is not listed above, we still encourage you to reach out.**

**TransPerfect Connect (TPC) ** is seeking highly fluent, professional bilingual speakers (English  Target Language) with experience using their language skills in a professional call center-style setting. We offer comprehensive, paid training to launch your career as an Over-the-Phone (OPI) and Video Remote Interpreter (VRI), helping clients across industries such as healthcare, legal, and financial services.

If you're excited by meaningful work and thrive on purpose, this role gives you the chance to use your language skills to make a real difference!

Interpreters at TPC play a vital role in facilitating accurate and culturally appropriate communication for limited-English speakers. Whether you’re supporting a patient during a medical appointment or assisting someone in accessing essential services, your bilingual fluency directly contributes to meaningful, real-world impact.

This is a structured, call center-style role that goes beyond casual or conversational bilingualism. Ideal candidates bring professional-level command of both English and Target Language and must be able to interpret complex conversations with speed and precision. This includes idiomatic expressions, specialized terminology (e.g., medical, legal, financial), and emotionally nuanced content.

Success in this role requires strong active listening, emotional control, professionalism, empathy, and adaptability. Interpreters manage continuous live calls, often under pressure, while strictly following interpretation protocols to maintain neutrality, accuracy, and confidentiality.

**Key Responsibilities**

- Provide consecutive interpretation services between English and Target Language across various industries (medical, legal, customer service, etc.)

- Ensure complete accuracy, clarity, and neutrality in interpretation—preserving tone, intent, and emotion

- Maintain confidentiality and impartiality at all times

- Manage call flow professionally, including respectfully intervening when clarification is needed

- Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions

- Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges

- Remain strictly within the interpreter’s role without offering personal opinions or advice

- Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance

- Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity

**What We Offer**

- Four weeks of paid training (on-site or remote) covering interpretation techniques, note-taking, memory retention, call management, and emotional control

- Hands-on role-play simulations and coaching led by certified interpreters

- Ongoing development opportunities, including advanced training for complex call types

- A meaningful opportunity to use your language skills to empower others, support critical conversations, and make a lasting impact

- Career advancement opportunities across interpreting, QA, training, and leadership roles

**Benefits**

- Comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, and flexible spending account options

- Private health insurance and access to a collaborative, supportive team environment

- A proactive and accessible HR department that focuses on the staff’s health and happiness

**Required Qualifications**

- High school diploma or equivalent (required); college education preferred

- Fluency in English and Target Language, with B2+ proficiency or higher

- Ability to pass a language and interpreting skills assessment

- Minimum of 6 months of call center, customer service, or interpreting experience

- Strong verbal communication, bilingual accuracy, and ethical decision making

- Proven ability to think clearly and act professionally in fast moving, emotionally complex situations

- Strong sense of professional responsibility, integrity, and time management

- Comfortable with assertive communication and session control

- Basic computer skills, including typing and MS Office navigation

- Quiet, distraction-free workspace conducive to active listening and sustained concentration

- Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted)

- Identity Qualification: Throughout the recruiting and training process, candidates and new hires are required to provide valid, government-issued photo identification. Failure to provide a valid photo ID when requested will result in removal from consideration and disqualification from training.

**Preferred Qualifications**

- Certification in medical, legal, or community interpreting (strong plus)

- Experience with remote work tools and communication platforms

**Remote Work Requirements**

- Quiet, comfortable, and distraction free work environment

- Desktop or laptop computer (Windows or Mac) with at least 16GB RAM

- Broadband internet connection (minimum 30 Mbps download / 10 Mbps upload) — no cellular data or hotspot connections

- Computer no older than 5 years with a functioning webcam

- Windows 10 or newer / macOS Big Sur (OS 11) or newer

**Who We Are**

TransPerfect Connect is the world’s leading provider of interpreting services, including Over-the-Phone Interpretation (OPI) and Video Remote Interpretation (VRI). We support communication in over 170 languages and are committed to upholding the highest standards of linguistic accuracy, professionalism, and client care.

**Please Note: ** While this is a remote/work-from-home position, it is not a flexible or “work-at-your-own-pace” role. This is a structured, call center style environment conducted from your home. Interpreters are expected to remain at their workstation and be fully available to handle continuous, back-to-back calls throughout their scheduled shift. Multitasking or attending to personal responsibilities during working hours is not permitted.

Interpreters are expected to follow a pre published, variable schedule. Breaks and lunch periods may vary daily and are assigned by our Workforce Management team based on operational needs.

**We’re Looking For Individuals Who**

- Stay focused and attentive during high-volume, back-to-back call periods

- Handle pressure and emotionally complex conversations with calm and professionalism

- Welcome regular feedback and coaching as opportunities to grow and improve

- Thrive in clearly structured, schedule-driven work environments rather than informal or loosely managed remote roles

- Can follow strict interpretation protocols, maintain neutrality, and preserve confidentiality

- Are eager to use their bilingual fluency to support essential services in real time

- Bring strong emotional intelligence, integrity, and a deep sense of responsibility to their work

**Equal Opportunity Employer**

TransPerfect is an Equal Opportunity Employer and does not discriminate based on race, gender, age, religion, disability, national origin, sexual orientation, or any other protected status.

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