AWS Connect Architect
6 - 10 years
United States
Contract
Remote
1 month ago
About the role
Position: Amazon Lex/Connect Solution Architect
Location: Johnston, RI or Remote
Must be business side as well as technical
Job Summary:
We are seeking an experienced Solution Architect with strong expertise in Amazon Lex and Amazon Connect to design, develop, and implement scalable cloud-based contact center and conversational AI solutions. The ideal candidate will have deep knowledge of AWS services, chatbot design, IVR systems, and customer experience optimization.
Required Skills & Qualifications:
Location: Johnston, RI or Remote
Must be business side as well as technical
Job Summary:
We are seeking an experienced Solution Architect with strong expertise in Amazon Lex and Amazon Connect to design, develop, and implement scalable cloud-based contact center and conversational AI solutions. The ideal candidate will have deep knowledge of AWS services, chatbot design, IVR systems, and customer experience optimization.
Required Skills & Qualifications:
- Strong experience with Amazon Lex (chatbot development, intents, utterances, slot management).
- Hands-on experience with Amazon Connect (contact flows, routing profiles, queues).
- Expertise in AWS services: Lambda, API Gateway, CloudWatch, DynamoDB, S3.
- Experience in designing conversational AI and NLP-based solutions.
- Strong knowledge of REST APIs, microservices architecture, and system integrations.
Skills
BankingConsulting