

Industry: Hospitality
Company Size: 201-500 employees

TPG Hotels and Resorts

Savvy Admin PROD

**Job Overview**

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

**What You'll Be Doing**

- Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.

- Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.

- Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.

- Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.

- Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.

- Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.

- Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.

- Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.

- Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.

- Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.

- Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

**Skills And Abilities**

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

**Working Conditions & Physical Effort**

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

**Benefits**

Benefits for Full Time employees may include:

- Health, Dental and Vision Insurances

- Disability Insurances

- Supplemental Life Insurances

- Flexible Spending Accounts

- 401(k) Retirement Plan with company match

- Paid Time Off, Vacation and Holidays

- Employee Assistance Program

- AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

**EEO/VET/DISABLED **

Front Desk Agent (3pm-11pm)

Front Desk Agent 3pm-11pm

**Job Overview**

The Housekeeping Manager is a key position responsible for overseeing and managing the daily operation of the housekeeping department within the hotel. The primary goal is to ensure cleanliness, orderliness, and overall guest satisfaction with the accommodation facilities.

**What You'll Be Doing**

-  Staff Management:

- Recruit, train, and supervise housekeeping staff.

- Create department schedules and assign duties to housekeeping personnel daily.

- Conduct performance evaluations and provide feedback to staff.

- Provide ongoing training to housekeeping staff.

- Implement and update training programs to improve efficiency and performance

-  Cleaning Standards:

- Establish and enforce cleaning standards and procedures.

- Monitor and inspect the cleanliness of rooms, public areas, and other hotel facilities.

- Ensure compliance with health and safety regulations.

- Implement quality control programs to maintain high standards of cleanliness.

- Conduct regular audits to ensure adherence to established standards.

-  Inventory Management:

- Maintain inventory of cleaning supplies and equipment.

- Coordinate with the purchasing department for the procurement of cleaning materials.

- Control costs and expenses within the allocated budget.

-  Guest Satisfaction:

- Address guest complaints and concerns related to housekeeping.

- Implement measures to enhance guest satisfaction and experience.

-  Communication:

- Liaise with other departments to coordinate housekeeping activities.

- Communicate with front desk staff to ensure accurate room status information.

- Report maintenance issues and coordinate with the maintenance department for timely resolution.

**What You Bring**

- A high school diploma is usually required. A degree in hospitality management or a related field is an advantage.

- Previous experience in housekeeping or a related field, with a minimum of 2- years in a supervisory or managerial role.

- Strong communication and interpersonal skills to interact with staff and guests effectively.

- Excellent organizational and time-management skills.

- Strong attention to detail and a commitment to maintaining high-quality standards.

- Leadership skills to manage and motivate a diverse team.

- Ability to address and resolve issues promptly.

- Familiarity with industry cleaning standards and best practices.

- Proficiency in using basic computer applications such as Microsoft Office.

- Ability to work flexible hours and adapt to changing priorities.

**Benefits**

Benefits for Full Time employees may include:

- Health, Dental and Vision Insurances

- Disability Insurances

- Supplemental Life Insurances

- Identity Theft Protection

- Flexible Spending Accounts

- 401(k) Retirement Plan

- Paid Time Off, Vacation and Holidays

- Employee Assistance Program

- AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

**EEO/VET/DISABLED **

Housekeeping Mgr

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