The Tod’s brand is known for shoes and luxury leather goods, with styles that have became icons of modern living; Tod’s is known in the luxury goods sector as a symbol of the perfect combination of tradition, quality and modernity.
Each product is hand-crafted with highly-skilled techniques, intended, after laborious reworking, to become an exclusive, recognisable, modern and practical object.
Some styles, like the Driving Shoe and the D bag, are cherished by celebrities and ordinary people worldwide, and have become icons and forerunners of a new concept of elegance, for both women and men.

Industry: Vendita al dettaglio di beni di lusso e gioielli
Company Size: 1001 - 5000 dipendenti

TOD'S

Savvy Admin PROD

We are seeking an experienced and passionate Client Advisor to represent Tod’s and Roger Vivier within the shoe concessions at Bloomingdale’s 59th Street. This individual will be responsible for driving sales, delivering an exceptional luxury customer experience, while representing men's and women's collections with the highest standards of professionalism.

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Across all brand touchpoints—from Bloomingdales.com to our newest small store concept, Bloomie’s—everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Client Advisor duties and responsibilities

· Observe and apply the company policies and procedures, ensuring that all directives are observed in the store.

· Carry out all tasks assigned by the Shop Manager.

· Perform a sales ritual in line with brand policy: helping customers choose products that best suit their needs and desires and convincing them to make the purchase.

· Exchange products for customers as necessary, place special orders or reserve products and contact other stores as necessary to locate the product sought by the customer to arrange its transfer.

· Prioritize work to achieve sales objectives and observe timelines.

· Keep a constant eye on product display and coordinating actions with the representative of the Visual Department in the store.

· Keep constant tabs on products present in the store and their prices.

· Take part in training programs and provide feedback on the effectiveness of the programs to the Shop Manager.

· Participate in goods receiving and ensure quality control.

· Be aware of the sales plan and coordinate constantly with coworkers to guarantee an atmosphere that is in keeping with the brand image.

· Gather feedback from customers on the collection and communicate it to the Shop Manager.

· Ensure that customers are informed of the arrival of new collections and special events

· Accompany the customer to the cash register, initiating them into the procedure for completing the sale (coupons, client profile, packaging).

**REQUIREMENTS: **

· Available for Full-time.

·Ability to be mobile on the sales floor for extended periods of time.

· Ability to lift multiple shoe boxes.

· Ability to properly utilize a ladder in the stock room to retrieve items from the shelves.

· Availability to work closing shifts, weekends, annual inventory, and entire holiday season.

Client Advisor - Bloomingdales

TOD'S Group Amercias is currently looking for an E-Commerce Manager to join the team. The E-Commerce Manager serves as the operational core of the E-Commerce team, bringing high-level strategy set by the Senior Director with day-to-day execution carried out by the E-Commerce Specialist. This role owns site performance and commercial operations across 4 DTC brand sites within the Tod's Group portfolio, while monitoring digital performance across other key channels. Working cross-functionally with local and HQ marketing, supply chain, and technology partners, the E-commerce Manager ensures the channel operates with rigor, consistency, and a strong commercial mindset — while mentoring and supporting the development of the E-Commerce Specialist.

**JOB RESPONSIBILITIES **

- A/B testing, search optimization, and PDP tools, with the ability to drive site search improvements and oversee testing and previews

- Managing cross-selling features such as Similar Styles, You May Also Like and Complete the Look.

- Proactively aligning the e-commerce roadmap and HQ operations cadence with key retail moments and product launch windows.

- Coordinate E-comm calendar with marketing team.

- Coordinating cross-functionality with local and HQ marketing teams on campaign planning, email/NL, and SMS calendars

- Own the reporting on weekly, monthly, quarterly basis.

- Stock analysis and monitoring, identifying insights and missed opportunities.

- Newness stock out call outs + TIP replenishment, EU overlap.

- Project roadmap proposal.

- Run weekly operations calls with HQ.

- Budget/forecast and invoice tracking.

- Ad Hoc Projects

**REQUIREMENTS: **

- Highly analytical, with the ability to interpret complex performance data, build reporting frameworks, and translate findings into clear business recommendations — including stock analysis, missed opportunity identification, and newness stock-out callouts

- Exceptional attention to detail across all reporting and operational workflows

- Solid understanding of UX best practices and their impact on conversion, with hands-on experience managing cross-selling features such as Similar Styles, You May Also Like, and Complete the Look

- Strong awareness of the industry and commercial calendar.

- Proven ability to mentor and develop e-commerce talent, with experience coaching a specialist or junior team member on site merchandising, content updates, tagging, and channel strategy

- Comfortable proposing activities to HQ’s project roadmap, showcasing the value-add, and presenting operational recommendations to senior leadership

- Proficiency with e-commerce platforms, analytics/reporting tools

- Bachelor’s degree in business, marketing, or a related field; 5–7 years of e-commerce experience with at least 2 years in a management or lead capacity

Ecommerce Manager

TOD'S Group Americas is currently looking for a CRM Coordinator to join the team in New York City. The CRM Coordinator plays a critical role in strengthening client relationships and supporting the execution of customer engagement strategies across retail channels. This position reports to the Senior CRM Manager, and partners closely with store teams, and potentially HQ to ensure a seamless, high-quality client experience that reflects the values of a luxury brand. Responsibilities span clienteling support, customer journey coordination, CRM platform operations, reporting, delighting and cross-functional collaboration.

**ESSENTIAL DUTIES & RESPONSIBILITIES: **

- Client Engagement & Clienteling Support

- Support store teams in daily, weekly, and monthly clienteling activities/reporting, with the goal of helping Client Advisors build meaningful, long-term relationships with clients.

- Act as an ambassador for CRM and clienteling tools, ensuring store teams adopt and properly utilize digital platforms such as clienteling apps.

- Assist in the execution of client events and in‑store activations, contributing to elevated, brand‑consistent client experiences.

- Customer Journey & Experience Coordination

- Support the design and continuous improvement of customer journeys across channels, contributing insights and feedback to HQ and regional CRM.

- Assist in implementing and monitoring marketing automation journeys to enhance engagement, conversion, and retention.

- Ensure client interactions across touchpoints are seamless, consistent, and aligned with brand identity.

**CRM Operations & Platform Management: **

- Support configuration, deployment, and maintenance of CRM and marketing automation systems, including testing and quality checks.

- Maintain CRM data accuracy and segmentation integrity in collaboration with Data & Insights teams.

- Partner with IT and CRM teams to ensure platform enhancements meet business needs.

**Reporting & Analytics: **

- Monitor and report on CRM KPIs, including client outreach, advisor performance, and campaign results.

- Analyze customer behavior, segmentation performance, and journey outcomes, providing actionable insights to retail and CRM leadership.

- Prepare weekly, monthly, and CRM reports and ROI for campaigns/activations to direct manager

**Cross‑Functional Collaboration: **

- Serve as a liaison between stores/departments facilitating communication and alignment across all tiers of the business.

- Partner with Marketing, Merchandising, Retail Operations, and VM to support integrated customer engagement initiatives.

- Assist in coordinating the rollout of CRM campaigns, assets, and programs across markets and stores.

**Client Loyalty & Retention Programs: **

- Support the execution of global and regional CRM programs aimed at client retention, reactivation, and loyalty development.

- Contribute to strategies that enhance client lifetime value and strengthen emotional connection to the brand.

- Organize and track ROI reports and provide 16, 30, 60 day returns update.

** **

**Administrative & Organizational Tasks: **

- Support CRM-related documentation, process tracking, and project coordination.

- Maintain organized records, presentations, and reports for CRM initiatives.

- Assist in ensuring client data compliance, data hygiene, and adherence to privacy standards.

** **

**Skills & Qualifications: **

- Bachelor’s degree in marketing, Business, Communications, or a related field.

- 1–2 years of experience in CRM, clienteling, marketing operations, or retail coordination (luxury experience preferred).

- Strong organizational skills, attention to detail, and the ability to manage multiple tasks.

- Proficiency with Excel, and comfort with data pulling/analysis/reporting.

- Strong communication skills and ability to collaborate with cross-functional teams.

- Experience with marketing automation tools.

- Understanding of luxury clientele behaviors and expectations.

- Familiarity with omnichannel journeys and customer lifecycle frameworks.

Customer Relationship Management Coordinator

Explore job opportunities at TOD'S with Savvy's AI recruiter platform. View open positions, learn about the company culture, and apply directly through our intelligent recruitment system.

TOD'S

Jobs