Industry: Hospitality
Company Size: 11-50 employees

The Tillary Hotel Brooklyn

Savvy Admin PROD

**Opportunity: Guest Service Agent**

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

**Your Growth Path**

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

**Your Focus**

- Immediately greet guests and offer to assist with their needs.

- Register and assign guests to hotel rooms.

- Establish methods of payment and verify credit.

- Make and confirm reservations.

- Compute bills, collect payments, and make change for guests.

- Transmit and receive messages, using telephones or the PMS system.

- Respond to guest requests in a timely manner.

- Receive and resolve guest complaints, elevating to supervisor if necessary.

- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.

- Perform bookkeeping activities, such as balancing accounts and conducting audits.

- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.

- Ensure overall guest satisfaction.

- Perform other duties as requested by management.

**Your Background and Skill**

- High School diploma or equivalent preferred.

- Previous customer service experience or equivalent training required.

- Knowledge of PMS systems preferred.

**HHM Hotels Benefits And Perks**

- Competitive wages for full time and part time opportunities

- Medical, Dental and Vision Health Insurance

- Paid Time Off

- 401k Company Match

- Daily Pay

- Free Basic Life Insurance

- 24/7 access to TELUS Health, a confidential work-life resource.

- Travel Discounts

- Commuter Transit and Commuter Parking Benefits

- Employee Assistance and Wellness Program

- Educational/Professional Development

- Referral Bonus Program

**Work Environment and Context**

- Work schedule varies and may include working on holidays, weekends and alternate shifts.

- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

**What We Believe**

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Guest Service Agent

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The Tillary Hotel Brooklyn

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