Reservations Sales Agent
2 - 5 years
Miami-Fort Lauderdale Area
Full-time
Onsite
1 month ago
About the role
Company Description
The Setai, Miami Beach, nestled in the vibrant Art Deco District, is an internationally recognized luxury hotel known for its exquisite blend of Asian hospitality and personalized service. The property, a historic 1936 landmark, features elegant design inspired by the Far East and offers exceptional amenities, including three temperature-controlled pools, beachfront services, world-class dining, and a renowned spa. With 90 Art Deco rooms, 50 Ocean Suites, and a Grand Penthouse, The Setai is a member of The Leading Hotels of the World and a recipient of the Forbes Travel Guide Five Star Award since 2015. As the hotel of choice for discerning international travelers, The Setai is dedicated to curating outstanding guest experiences.
Role Description
This is a full-time, on-site position located in the Miami-Fort Lauderdale Area. As a Reservations Sales Agent, you will manage guest reservations, ensuring exceptional service and attention to detail. Key responsibilities include responding to inquiries via phone and email, maintaining accurate records, upselling hotel offerings, and collaborating with other teams to ensure seamless guest experiences. You will serve as an ambassador for The Setai’s values and luxurious brand standards.
Qualifications
The Setai, Miami Beach, nestled in the vibrant Art Deco District, is an internationally recognized luxury hotel known for its exquisite blend of Asian hospitality and personalized service. The property, a historic 1936 landmark, features elegant design inspired by the Far East and offers exceptional amenities, including three temperature-controlled pools, beachfront services, world-class dining, and a renowned spa. With 90 Art Deco rooms, 50 Ocean Suites, and a Grand Penthouse, The Setai is a member of The Leading Hotels of the World and a recipient of the Forbes Travel Guide Five Star Award since 2015. As the hotel of choice for discerning international travelers, The Setai is dedicated to curating outstanding guest experiences.
Role Description
This is a full-time, on-site position located in the Miami-Fort Lauderdale Area. As a Reservations Sales Agent, you will manage guest reservations, ensuring exceptional service and attention to detail. Key responsibilities include responding to inquiries via phone and email, maintaining accurate records, upselling hotel offerings, and collaborating with other teams to ensure seamless guest experiences. You will serve as an ambassador for The Setai’s values and luxurious brand standards.
Qualifications
- Proficient Communication and Customer Service skills, with a focus on articulating clearly and professionally.
- Expertise in Reservations and Receptionist Duties with attention to detail and organizational skills.
- Strong Sales acumen to upsell services and enhance guest satisfaction.
- Ability to manage multiple tasks efficiently and remain composed under pressure.
- Experience in luxury hospitality or a related field is highly preferred.
- Proficiency in computer systems and reservation software is a plus.
- High school diploma or equivalent; additional certifications or training in hospitality or related areas is an advantage.
Skills
Hospitality