Guest Services Agent
Folly Beach, SC
Full-time
Onsite
1 month ago
About the role
Join a fun, fast-paced team where great vibes, awesome people, and unforgettable guest experiences happen every day.
Salary: $18.00 per hour
Location: Tides- 1 Center St, Folly Beach, SC 29439
Benefits
What You’ll Do
What We’re Looking For
Who We Are
Tides Folly Beach is a beachfront hotel driven and defined by a singular passion: community. We go above and beyond to provide an expectation-exceeding, smile-inducing, memory-making experience for our community of guests. Internally, we focus on building a strong, tight-knit team community through growth, support, camaraderie, and pride. We embrace the community, culture, and spirit of Folly Beach while also being a steward in the evolution of the town as a coastal destination.
EOE / DFWP
Salary: $18.00 per hour
Location: Tides- 1 Center St, Folly Beach, SC 29439
Benefits
- A culture that values passion, individuality, and fun!
- Opportunities for internal growth and development
- Paid Time Off (PTO)
- Paid holidays
- Earned Wage Access through PayActiv- access to your earned wages before payday!
- Affordable medical, dental, & vision insurance plans
- Company provided life insurance
- Short & Long Term Disability and Accident and Critical Illness Insurance
- Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5%
- Tuition assistance discount programs
- Referral program
- Employee Assistance Program
- Discounts at all Avocet-owned hotels & restaurants
What You’ll Do
- Welcome guests with a positive and professional attitude
- Check guests in and out quickly and accurately
- Handle reservations, room requests, and guest questions
- Promote hotel amenities, services, and upgrades
- Coordinate with housekeeping and maintenance to ensure rooms are ready
- Process payments, cash handling, and guest account charges
- Answer phones, messages, and guest requests professionally
- Help maintain a clean, organized, and fun front desk environment
- Follow hotel safety, security, and guest service standards
What We’re Looking For
- Strong communication and customer service skills
- Positive attitude and team-player mindset
- Organized, dependable, and detail-oriented
- Comfortable using computers, phones, and office equipment
- Ability to multitask in a fast-paced environment
- Hotel or customer service experience is a plus
- Able to stand/walk for extended periods and occasionally lift up to 40 lbs
- Flexible schedule, including weekends and holidays as needed
Who We Are
Tides Folly Beach is a beachfront hotel driven and defined by a singular passion: community. We go above and beyond to provide an expectation-exceeding, smile-inducing, memory-making experience for our community of guests. Internally, we focus on building a strong, tight-knit team community through growth, support, camaraderie, and pride. We embrace the community, culture, and spirit of Folly Beach while also being a steward in the evolution of the town as a coastal destination.
EOE / DFWP
Skills
OtherHospitality