Founder's Concierge
Washington, United States
Full-time
Onsite
1 month ago
About the role
Our Founder’s Concierge team bring outstanding hospitality to our highest tier of membership known as Founder Membership. As a Founder’s Concierge, you will anticipate Founder Member needs and collaborate with your team and all Club departments to provide an exceptional experience for them and their guests.
Do you want to join one of the best places to work in hospitality?
What’s the role?
Founder’s Concierge
About The Ned:
The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.
After launching The Ned London in 2017, we are proud to have opened Ned’s Club in the US Capital in 2025, our fourth and newest location.
The property:
Ned’s Club Washington, D.C. is a private members’ club set over three floors of the old Walker Building, a neoclassical building situated within President’s Park at 734 15th Street NW. The 12-story building is located around the corner from the White House and sits above the Milken Center for Advancing the American Dream, formerly the historic Riggs Bank Corcoran branch.
As a key part of our membership team, reporting into the Senior Founder’s Concierge you will:
What you can bring to the role:
What The Ned can give you:
At the Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion program is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview.
All candidates must have the right to work in the US to be considered for this role.
Apply today and join us as a Founder’s Concierge
#lovethened
Do you want to join one of the best places to work in hospitality?
What’s the role?
Founder’s Concierge
About The Ned:
The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.
After launching The Ned London in 2017, we are proud to have opened Ned’s Club in the US Capital in 2025, our fourth and newest location.
The property:
Ned’s Club Washington, D.C. is a private members’ club set over three floors of the old Walker Building, a neoclassical building situated within President’s Park at 734 15th Street NW. The 12-story building is located around the corner from the White House and sits above the Milken Center for Advancing the American Dream, formerly the historic Riggs Bank Corcoran branch.
As a key part of our membership team, reporting into the Senior Founder’s Concierge you will:
- Be the first point of contact for Founder Member queries, helping them to plan and book their visits, with immediate attention and enhanced levels of service
- Engage Founder Members and their team or guests with all their needs while in the Club
- Have exceptional knowledge and passion for all that the Club has to offer, so you can make thoughtful and genuine recommendations
- Build rapport with our Founder Members over time, building trust and learning their preferences
- Work closely with all departments to assist Founder Members in getting the reservations they need ensuring their preferences are met, when possible
- Collaborate with the membership team to ensure Founder Members are integrated into the larger member experience ecosystem
- Ability to make decisions quickly and with poise
- Be flexible in hours with a focus on mid-shift, evenings and weekends
- Manage and maintain the Founder Member records in SalesForce
- Manage and maintain the Founder Member profiles in OpenTable
- Support the Senior Founder’s Concierge with Founder Member onboarding, development and renewals
What you can bring to the role:
- A luxury service mentality and authentic commitment to service
- As the first point of contact for Founder Members, you are eager to assist, be approachable, have a bright personality, a genuine warmth and a passion for outstanding hospitality
- This role will always be highly visible in the Club, so a high standard of personal presentation, a welcoming vibe, warmth and approachability is non-negotiable
- Ability to recall members’ preferences, their experiences and genuine ability to anticipate their needs
- Have an extremely high attention to detail
- Intermediate experience in SalesForce and OpenTable.
- Intermediate experience with operational systems in a Windows environment is preferred.
What The Ned can give you:
- Salary of up to 70,0000
- Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
- Complimentary meals in our friendly team restaurant when the Club opens
- Exciting learning and development programs to help progress your career
- Exclusive rates with our hotels for stays and dining, exclusive rates for your family and friends for hotel stays
- Paid time off
- 401k matching
- Employee assistance program – advice and support
- Reward and recognition initiatives
At the Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion program is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview.
All candidates must have the right to work in the US to be considered for this role.
Apply today and join us as a Founder’s Concierge
#lovethened
Skills
Business Development and SalesHospitality