GH Reservations Agent I
Boise, ID
Full-time
Remote
1 month ago
About the role
This job was posted by https://idahoworks.gov : For more information,
please see: https://idahoworks.gov/jobs/2544442 Description:
Companies create memorable experiences. We are a destination for
experiences beyond the ordinary, in the heart of downtown Boise. As a
Reservation Agent the Grove, youll provide great service while
supporting our guests\' travel plans and ensuring a smooth, accurate
reservation process from start to finish.
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Job Duties and Responsibilities:
online booking channels.
questions about accommodations, transportation, and local
attractions.
procedures to ensure accurate confirmations and correspondence.
bookings, and special package or corporate rates.
to support seamless guest service.
discrepancies for both team members and guests.
growth through strategic decision-making.
member experiences.
Requirements:
telephone etiquette.
procedures.
Physical Requirements:
computer and answering phones.
materials).
benefit package to all full-time employees designed to support your
health, well-being and future.
\
Successful candidates exhibit the core values of Teamwork, Respect,
Integrity and Passion while delivering our core purpose of
serving and inspiring our communities by creating memorable experiences
through integrity and teamwork.
\
\
\
Equal Opportunity Employer, including disability/protected veterans\
\
\
\
Equal employment opportunity, including veterans and individuals with
disabilities.\
\
PI284730148
please see: https://idahoworks.gov/jobs/2544442 Description:
- Experts in the art of hospitality, the Grove Hotel and the Block22
Companies create memorable experiences. We are a destination for
experiences beyond the ordinary, in the heart of downtown Boise. As a
Reservation Agent the Grove, youll provide great service while
supporting our guests\' travel plans and ensuring a smooth, accurate
reservation process from start to finish.
\
Job Duties and Responsibilities:
- Provide outstanding service to guests through phone, email, and
online booking channels.
- Sell, record, and cancel reservations while answering guest
questions about accommodations, transportation, and local
attractions.
- Maintain in-depth knowledge of the hotels reservation systems and
procedures to ensure accurate confirmations and correspondence.
- Review future arrival reports for accuracy, errors, duplicate
bookings, and special package or corporate rates.
- Troubleshoot reservation issues and follow through to resolution.
- Collaborate with the front desk, PBX, sales, and other departments
to support seamless guest service.
- Manage external booking engines, balance inventory, and resolve
discrepancies for both team members and guests.
- Follow all rate and oversell policies and contribute to revenue
growth through strategic decision-making.
- Contribute ideas and improvements to enhance both guest and team
member experiences.
- Perform other job-related duties as assigned.
Requirements:
- Minimum of one year of guest-facing hospitality experience.
- Familiarity with hotel reservation procedures, computer use, and
telephone etiquette.
- Sales experience and knowledge of reservation systems are preferred.
- Proficient in Microsoft Outlook and Microsoft Office.
- Strong communication, multitasking, and problem-solving skills.
- Ability to remain calm and courteous during high call volume.
- Must adhere to company, property, and departmental safety
procedures.
- Must be able to communicate clearly via phone and email.
Physical Requirements:
- Ability to sit or stand for extended periods while working at a
computer and answering phones.
- Lift up to 15 pounds occasionally (e.g., office supplies or printed
materials).
- Block 22, LLC is proud to offer an award-winning, comprehensive
benefit package to all full-time employees designed to support your
health, well-being and future.
\
Successful candidates exhibit the core values of Teamwork, Respect,
Integrity and Passion while delivering our core purpose of
serving and inspiring our communities by creating memorable experiences
through integrity and teamwork.
\
\
\
Equal Opportunity Employer, including disability/protected veterans\
\
\
\
Equal employment opportunity, including veterans and individuals with
disabilities.\
\
PI284730148
Skills
OtherHospitality