Account Manager
5+ years
United States
Full-time
Remote
1 month ago
About the role
Temu is seeking a highly motivated and experienced Account Manager to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping us achieve our goals. In this role, you will have the opportunity to work with a team of driven individuals dedicated to making a difference in the industry.
Responsibilities
Qualifications
Equal Employment Statement
At Temu, we are proud to be an employer that builds a diverse community. We encourage all qualified individuals to apply and join our team. We are dedicated to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity.
Responsibilities
- Act as the main liaison for sellers, addressing issues related to registration, compliance, listing support, and account management promptly and professionally;
- Guide sellers through platform policies, documentation requirements, and troubleshooting steps, including but not limited to product listing errors, payment delays, or compliance violations;
- Collaborate with internal teams (Legal, Compliance, Product) to resolve seller escalations and improve processes;
- Analyze seller pain points and feedback to propose platform or workflow optimizations;
- Conduct training sessions to educate sellers on best practices for account health and growth.
Qualifications
- 3+ years of operational experience, including but not limited to experience in brand management or platform operations.
- Strong data analysis skills, able to analyze industry trends and project management through data, and summarize conclusions.
- Excellent problem-solving skills, self-motivation, ability to think strategically and adapt quickly to changes.
- Ability to work under pressure and manage logistics during high-demand periods.
- Monitor seller performance metrics (e.g., onboarding completion rates, issue resolution time) and report trends to leadership.
Equal Employment Statement
At Temu, we are proud to be an employer that builds a diverse community. We encourage all qualified individuals to apply and join our team. We are dedicated to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity.
Skills
Machinery ManufacturingBusiness Development and SalesSales and business developmentTechnology, Information and Internet