Support Technician
2 - 5 years
Vancouver, WA
Full-time
Hybrid
1 month ago
About the role
The Support Technician role requires a multi-talented individual who will work to resolve basic to mid-level technical issues and assist with other miscellaneous projects. This role provides support and assistance to users in the use of hardware, application software, networks, and peripherals; including but not limited to installation, troubleshooting, performing routine software and equipment upgrades and maintenance.
Position Type
Hourly + Bonus Program:
Support Technician 1: $22.10
Support Technician 2: $26.52
Support Technician 3: $31.83
Bonus Program: Eligible for profit sharing and up to three weeks of additional paid time off, based on performance.
Benefits: Includes Medical, Dental, Vision, Life, Disability, and 401(k) plans.
Key Responsibilities
· Deliver outstanding customer service by responding to support tickets promptly and setting clear expectations for resolution timelines.
· Diagnose and resolve hardware and software issues via in-person, phone, or remote support.
· Build, install, and upgrade systems and peripherals; optimize configurations and securely dispose of outdated equipment.
· Set up workstations, including cabling, OS installation, and software configuration.
· Use documented procedures and tools to analyze and resolve technical problems.
· Follow established IT policies and best practices.
· Maintain positive relationships with users and team members.
· Work independently and collaboratively to address onsite support needs.
· Document internal procedures in the knowledge base.
Required Qualifications
· Experience in IT support roles, including help desk and desk-side support.
· Familiarity with IT ticketing systems and infrastructure platforms.
· Proficiency in maintaining and supporting hardware/software systems.
· Familiarity with running PowerShell scripts.
· Ability to manage ticket escalations and warranty service processes.
· Administrative knowledge of Active Directory.
· Strong interpersonal, communication, and problem-solving skills.
· Willingness to travel up to 10%, participate in on-call rotations, and work flexible hours.
· Physical ability to lift up to 50 pounds.
Preferred Qualifications
· Associate’s or bachelor’s degree in Computer or Information Science.
· Technical certifications such as A+, Network+, MCSE, MCP, or CCNA.
Position Type
Hourly + Bonus Program:
Support Technician 1: $22.10
Support Technician 2: $26.52
Support Technician 3: $31.83
Bonus Program: Eligible for profit sharing and up to three weeks of additional paid time off, based on performance.
Benefits: Includes Medical, Dental, Vision, Life, Disability, and 401(k) plans.
Key Responsibilities
· Deliver outstanding customer service by responding to support tickets promptly and setting clear expectations for resolution timelines.
· Diagnose and resolve hardware and software issues via in-person, phone, or remote support.
· Build, install, and upgrade systems and peripherals; optimize configurations and securely dispose of outdated equipment.
· Set up workstations, including cabling, OS installation, and software configuration.
· Use documented procedures and tools to analyze and resolve technical problems.
· Follow established IT policies and best practices.
· Maintain positive relationships with users and team members.
· Work independently and collaboratively to address onsite support needs.
· Document internal procedures in the knowledge base.
Required Qualifications
· Experience in IT support roles, including help desk and desk-side support.
· Familiarity with IT ticketing systems and infrastructure platforms.
· Proficiency in maintaining and supporting hardware/software systems.
· Familiarity with running PowerShell scripts.
· Ability to manage ticket escalations and warranty service processes.
· Administrative knowledge of Active Directory.
· Strong interpersonal, communication, and problem-solving skills.
· Willingness to travel up to 10%, participate in on-call rotations, and work flexible hours.
· Physical ability to lift up to 50 pounds.
Preferred Qualifications
· Associate’s or bachelor’s degree in Computer or Information Science.
· Technical certifications such as A+, Network+, MCSE, MCP, or CCNA.
- · Experience with Microsoft Office 365 and/or Azure administration.
Skills
Information TechnologyIT Services and IT Consulting