Desktop Support Engineer
Niskayuna, NY
Full-time
Hybrid
1 month ago
About the role
Job Description
Must Have Technical/Functional Skills
Key Requirements
Roles & Responsibilities
Generic Managerial Skills, If any
Base Salary Range : $60,000 to $70,000 Per Annum
TCS Employee Benefits Summary
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Qualifications: BACHELOR OF COMPUTER SCIENCE
Must Have Technical/Functional Skills
Key Requirements
- Strong hands-on experience supporting Windows 11 (LTSC preferred) in enterprise environments
- Mandatory experience with Microsoft Intune (device management, app deployment, policies)
- Solid Active Directory experience including centrally managed profiles
- Practical experience building and supporting Hybrid Azure AD Join environments
- PowerShell scripting for automation and troubleshooting
- Application packaging and enterprise software distribution experience
- Experience with Windows OS patch testing, deployment, and compliance review
- Exposure to high-uptime / factory or multi-shift environments preferred
Roles & Responsibilities
- Provide break/fix support for desktops, laptops, and peripherals
- Re-image systems and install/configure applications
- Troubleshoot Windows OS, hardware, and enterprise applications
- Support patching, imaging, and configuration standards
- Handle high-priority incidents under time pressure
- Coordinate with vendors for escalations and hardware replacements
- Document incidents and resolutions in ServiceNow / Remedy
- Maintain and update technical documentation; participate in meetings and reviews
Generic Managerial Skills, If any
- Strong verbal and written communication skills, especially for technical documentation and meeting notes
- Excellent time management and prioritization skills, particularly in high-pressure support situations
- Strong collaboration skills to work across infrastructure, security, imaging, and vendor teams
- Customer-focused mindset with the ability to explain technical issues clearly to non-technical users
- Willingness to take ownership and drive issues to closure in enterprise environments
Base Salary Range : $60,000 to $70,000 Per Annum
TCS Employee Benefits Summary
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Qualifications: BACHELOR OF COMPUTER SCIENCE
Skills
Information TechnologyIT Services and IT Consulting