Syra Health is improving healthcare by providing innovative services and technology solutions. Syra Health specializes in mental and behavioral health, digital health, and population health. Syra's solutions are centered on prevention, access, and affordability. For more information, please visit www.syrahealth.com.

Industry: Hospitals and Health Care
Company Size: 51-200 employees

Syra Health

Savvy Admin PROD

**SH-871 Outbound Call Center Representative, IN**

**Duties/Responsibilities**

- Responsible for providing initial contact between distinct Care Management/Quality programs and specific identified members.

- Under direct supervision handles inbound/outbound enrollment and engagement calls via the WDE dialer system with eligible members to provide information regarding program features.

- Primary duties may include, but are not limited to: Gathers and records appropriate member information in accordance with policies and procedures via telephone.

- Encourages members to participate in the Care Management/Quality programs by providing information about the program, outlining program features/value and explaining available services.

- Records call details and utilize call scripts as needed based on client requirements. Directs member inquiries to appropriate clinical staff.

- Initiates referrals and manages consults from clinicians for participants registered in Care Management/Quality.

- Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.

- Contacts physician offices to obtain demographic information or related data as needed.

**Education And Experience**

- Requires a HS diploma or the equivalent and a minimum of 6 months of experience in a telesales or customer service; or any combination of education and experience which would provide an equivalent background.

- Computer/keyboarding proficiency strongly preferred.

- Knowledge of company products, services and benefits preferred.

Outbound Call Center Representative

**SH-937- Oral Health Educator, Indianapolis Indiana. Summary**

The Oral Health Educator will play a pivotal role in promoting oral health awareness and education among schools, early learning center. This role involves developing and delivering training programs, providing resources, and equipping school nurses and children and families in early learning centers with the knowledge and tools necessary to foster good oral hygiene practices among their student populations.

The Oral health Educator will play a pivotal role in promoting oral health awareness and managing various program-related activities. Responsibilities include contributing to preparation and distribution of oral health education materials, assisting in writing grant proposals and budgets to secure necessary funding

**Responsibilities**

- Training & Education: Develop and conduct engaging workshops, seminars, and training sessions for school nurses on oral health best practices.

- Resource Development: Create educational materials, such as pamphlets, posters, and digital content, tailored for use in school settings.

- Collaboration: Partner with school administrators, healthcare professionals, and community organizations to ensure cohesive oral health initiatives.

- Advocacy: Advocate for oral health awareness in schools by promoting preventative care and regular screenings.

- Support: Provide ongoing guidance to school nurses, answering questions and offering solutions to challenges related to oral health management.

- Evaluation: Assess the effectiveness of educational programs and recommend improvements.

-  Travel throughout the state approx. 30%

**Qualifications**

- Bachelor's degree in Dental Hygiene, Public Health, Education, or a related field.

- Certification in Oral Health Education (preferred).

- Experience in delivering health education or training programs, ideally in a school or healthcare setting.

- Strong communication and presentation skills.

- Ability to create accessible and engaging educational materials.

- Knowledge of oral hygiene practices, common dental issues, and preventative care strategies.

**Skills**

- Excellent interpersonal skills to engage with school nurses, administrators, and community stakeholders.

- Organizational skills to manage multiple training sessions and resources.

- Creativity in developing materials and presenting information in a clear, impactful way.

- Familiarity with behavior change techniques for promoting improved oral health habits.

- Proficiency in data management and analysis, relevant background in public health and grant writing skills preferred

**basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment. **

Oral Health Educator

**SH 911 Pharmacist, Washington, DC**

**Position Overview**

This position is located within the Department of Health Care Finance (DHCF), Office of the Medical Director (OMD). The mission of DHCF is to improve health outcomes by providing access to comprehensive, cost-effective and quality healthcare services for residents of the District of Columbia. The incumbent serves as a Pharmacist responsible for leading and coordinating the Single Preferred Drug List (sPDL) activities across DHCF. The Pharmacist must be able to perform the essential functions of the job, with or without reasonable accommodation.

**Key Responsibilities**

- Develop a project management plan and tools to monitor implementation of the Single Preferred Drug List (sPDL).

- Track communication and tasks across DHCF, stakeholders, managed care plans (MCPs), and vendors to ensure cohesive project execution.

- Identify implementation milestones necessary for on-time implementation and monitor the completion of project tasks.

- Identify and engage relevant stakeholders, including enrolled members, MCOs, prescribers, and enrolled pharmacies.

- Assist in the drafting or reviewing of MCO contract language regarding the sPDL to ensure alignment with program goals.

- Review therapeutic classes with input from MCP stakeholders to inform drug list decisions.

- Summarize and analyze switches between MCP PDLs and Fee-for-Service (FFS) PDLs.

- Develop grandfathering policies for drug switches to manage patient transitions effectively.

- Set PDL adherence targets for managed care plans to measure and drive performance.

- Outline and document the coordination process for authorizations upon transition between plans or drug lists.

- Analyze data (in coordination with other DHCF vendors) to determine an appropriate go-live schedule for initiatives.

- Assist the CPAPS team as they work with FFS beneficiaries and providers on a daily basis with issues related to these clinical areas.

**Qualifications & Requirements**

- Education: Graduation from an accredited four-year college or university with a bachelor's degree. An equivalent combination of education and experience as determined by the DHCF Program Manager may be considered.

- Experience: A minimum of five (5) years of specialized experience directly related to the duties of the position. At least three (3) years of this experience must be equivalent to the CS-12 grade level in the District of Columbia government service. Specific experience must include one (1) year of professional work experience at an inpatient hospital or retail pharmacy as a Licensed Pharmacist, and three (3) years of pharmacist claims submission and Pharmacy Benefit Management (PBM) experience working with Pyxis or similar automatic dispensing systems.

- Licensure & Certifications: Must have a current, active license as a Pharmacist. Must possess a current Basic Life Support (BLS) certificate. Must have an immunization record which meets the District of Columbia Health Department recommendation.

- Skills: Strong project management and organizational abilities; proficiency in data analysis to inform strategic decisions; excellent verbal and written communication skills for interacting with diverse stakeholders, including MCPs, vendors, and prescribers; ability to work effectively within a government and healthcare regulatory environment.

- Compliance: Must adhere to all applicable District of Columbia and federal regulations and organizational standards.

**Core Competencies**

- Effective communication with providers, managed care plans, and beneficiaries

- Fostering collaborative interpersonal connections with internal teams and external stakeholders

- Enthusiastic collaboration in a team-oriented government environment

- Sensitive navigation of complex issues involving patient access to medications

- Proactive approach to improving the delivery of pharmacy services

- Trusted liaison with the Office of the Medical Director, MCPs, and other healthcare professionals

- Strategic adaptation of drug list policies with focus on patient-centered care

- Commitment to quality improvement, data-driven decisions, and shared learning

**Physical Requirements**

Prolonged periods of sitting at a desk and working on a computer. Sitting, standing, walking, talking. Must be able to lift fifteen pounds at times. Physical Demands: Sedentary physical activity performing non-strenuous daily activities of an administrative nature.

~~Syra Health Corp is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment ~~

Pharmacist

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