Syneos Health®  is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

To learn more about how we are Shortening the distance from lab to life®, visit syneoshealth.com.

Industry: Biotechnology Research
Company Size: 10,001+ employees

Syneos Health Commercial Solutions

Savvy Admin PROD

**Description**

**You’re a proactive problem-solver and have the ability to make customers feel like your friend.**

In this role as a REMS Specialist, you will be responsible for responsible for answering non-clinical related questions as well as triaging adverse events and product complaints utilizing an FAQ document and then entering the data into the CRM.

**This role offers the flexibility to work remotely and operates on a monthly rotating shift schedule. The shifts include 8:00 AM–4:30 PM, 9:00 AM–5:30 PM, 10:00 AM–6:30 PM, and 11:30 AM–8:00 PM EST. Ability to work all shifts on this rotation is a requirement.**

**You will:**

- Complete follow-up for missing/updated information from stakeholders (patients, healthcare providers, pharmacies, etc.), including data entry processing, documentation, and safety reporting per program guidelines.

- Ensure document/data processing, data corrections and all communication are documented accurately, concisely and in a timely manner.

- Maintain a working knowledge of program guidelines, product or disease state for the assigned program(s).

- Conduct pre and post call analysis of calls.

- Answer incoming calls and perform outgoing calls in professional manner following client guidelines and business rules.

- Identify any areas that are potentially troublesome and follow up with the stakeholder to ensure that issue is resolved.

- Manage calls in a professional, systematic, and organized manner.

- Respond to stakeholder inquiries and provide education or information.

- Identify and escalate priority issues or suspected noncompliance event to assigned manager.

- Focus and provide exemplary customer service.

- Troubleshoot IT/ technical inquiries.

- Participate in program specific training and other development programs.

- Help to maintain required project documents.

**Job Qualifications:**

**Education ******

- Bachelor’s Degree highly preferred or 1+ year of healthcare call center experience.

**Required Skills**

- 1+ years recent pharmaceutical or healthcare industry experience- e.g. Medical Assistant, Nurse’s Aide, EMT, health insurance company etc. is highly preferred.

- Working knowledge of medical terminology

- Case management experience

- Solid written and verbal communication skills and listening skills.

- Ability to type 40+ words per minute (wpm)

- Efficient computer and data entry skills; ability to learn new systems and programs quickly.

- Excellent attention to detail

- Ability to prioritize and reprioritize workload depending on program needs.

**Preferred Skills**

- 1+ year in pharmaceutical or healthcare call center with Risk Evaluation and Mitigation Strategy (REMS) experience highly preferred.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

**Why Syneos Health? ** Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?

~~Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)~~

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

400004928

Virtual Patient Support Specialist

**Description**

**Director, Business Development**

The **Director, Regional BD ** is responsible for driving sales growth across an assigned geographic territory. This role blends strategic account farming with targeted hunting activities— balancing proactive expansion of existing accounts with the pursuit of new opportunities. By developing tailored engagement plans, building trusted relationships, and orchestrating multi-functional solution development, the Director, Regional BD drives both immediate impact and develops long-term value. Leveraging data-driven insights, this leader prioritizes time and resources to maximize territory performance and elevate Syneos Health’s presence within the biopharmaceutical industry.

**Core Responsibilities**

- Develops and executes a comprehensive sales strategy for a defined book of business and geographic territory, balancing new client acquisition with growth of existing accounts.

- Manages an optimized territory through data-informed prioritization of time, client opportunity, and market potential.

- Identifies, engages, and nurtures key client relationships with decision-makers, influencers, and stakeholders at all levels.

- Leads the orchestration of tailored, multi-touchpoint sales strategies based on client needs, pipeline dynamics, and strategic goals.

- Drives expansion playbooks, including therapeutically aligned strategies, renewal opportunities and next-phase conversions, to deepen account value.

- Collaborates closely with cross-functional teams—including operations, therapeutic strategy, deal strategy, and delivery —to co-develop solutions that address client-specific challenges.

- Acts as a client champion internally by sharing insights on client culture, preferences, and strategic priorities to enable effective team alignment and proposal development.

- Educates clients on Syneos Health’s differentiated value proposition, clinical and commercial capabilities, and evolving service offerings.

- Conducts regular territory performance reviews, forecasts pipeline progression, and adjusts plans based on shifting client and market needs.

- Maintains up-to-date records of client activity, pipeline, and sales progress within CRM platforms such as Salesforce.

- Stays current on industry trends, competitor developments, and emerging client needs to continuously refine engagement strategies.

- Represents Syneos Health at client meetings, industry conferences, and other relevant events to build brand presence and uncover new opportunities.

**Qualifications**

- Bachelor’s Degree required, advanced degree preferred

- Experience in healthcare, life sciences, or biopharma in a business development, commercial, or strategic sales role.

- Proven success managing complex B2B sales cycles and navigating mid- to executive-level client relationships.

- Strong consultative selling skills with a demonstrated ability to uncover client needs and co-create impactful solutions.

- Excellent interpersonal, influencing, and negotiation abilities with a collaborative leadership style.

- Highly organized with the ability to prioritize effectively in a fast-paced, dynamic environment.

- Data-driven decision maker with strong business acumen and strategic thinking capability.

- Proficient in Salesforce or similar CRM platforms; Microsoft Office Suite experience required.

- Ability to travel up to 40% for client meetings, conferences, and internal events.

At  Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.

Salary Range:

174,734 - 309,733

The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role.

TSP Talent Solutions and our customers are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled).

# Syneos Health Clinical BD

Director, Clinical Business Development

**Description**

**Director, Business Development**

The **Director, Regional BD ** is responsible for driving sales growth across an assigned geographic territory. This role blends strategic account farming with targeted hunting activities— balancing proactive expansion of existing accounts with the pursuit of new opportunities. By developing tailored engagement plans, building trusted relationships, and orchestrating multi-functional solution development, the Director, Regional BD drives both immediate impact and develops long-term value. Leveraging data-driven insights, this leader prioritizes time and resources to maximize territory performance and elevate Syneos Health’s presence within the biopharmaceutical industry.

**Core Responsibilities**

- Develops and executes a comprehensive sales strategy for a defined book of business and geographic territory, balancing new client acquisition with growth of existing accounts.

- Manages an optimized territory through data-informed prioritization of time, client opportunity, and market potential.

- Identifies, engages, and nurtures key client relationships with decision-makers, influencers, and stakeholders at all levels.

- Leads the orchestration of tailored, multi-touchpoint sales strategies based on client needs, pipeline dynamics, and strategic goals.

- Drives expansion playbooks, including therapeutically aligned strategies, renewal opportunities and next-phase conversions, to deepen account value.

- Collaborates closely with cross-functional teams—including operations, therapeutic strategy, deal strategy, and delivery —to co-develop solutions that address client-specific challenges.

- Acts as a client champion internally by sharing insights on client culture, preferences, and strategic priorities to enable effective team alignment and proposal development.

- Educates clients on Syneos Health’s differentiated value proposition, clinical and commercial capabilities, and evolving service offerings.

- Conducts regular territory performance reviews, forecasts pipeline progression, and adjusts plans based on shifting client and market needs.

- Maintains up-to-date records of client activity, pipeline, and sales progress within CRM platforms such as Salesforce.

- Stays current on industry trends, competitor developments, and emerging client needs to continuously refine engagement strategies.

- Represents Syneos Health at client meetings, industry conferences, and other relevant events to build brand presence and uncover new opportunities.

**Qualifications**

- Bachelor’s Degree required, advanced degree preferred

- Experience in healthcare, life sciences, or biopharma in a business development, commercial, or strategic sales role.

- Proven success managing complex B2B sales cycles and navigating mid- to executive-level client relationships.

- Strong consultative selling skills with a demonstrated ability to uncover client needs and co-create impactful solutions.

- Excellent interpersonal, influencing, and negotiation abilities with a collaborative leadership style.

- Highly organized with the ability to prioritize effectively in a fast-paced, dynamic environment.

- Data-driven decision maker with strong business acumen and strategic thinking capability.

- Proficient in Salesforce or similar CRM platforms; Microsoft Office Suite experience required.

- Ability to travel up to 40% for client meetings, conferences, and internal events.

At  Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.

Salary Range:

121,634 - 309,733

The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role.

TSP Talent Solutions and our customers are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled).

# Syneos Health Clinical BD

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Syneos Health Commercial Solutions

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