Simplify Operations. Multiply Impact. 
 
symplr is a leader in enterprise healthcare operations software and services with a first-of-its-kind operations platform. Trusted in 9 of 10 U.S. hospitals and 400+ U.S. health plans, symplr optimizes operations and maximizes care powered by our cloud-based workforce, quality, provider data management, and spend solutions. Gain efficiency, reduce complexity, and improve outcomes where it matters most!

Industry: Software Development
Company Size: 1,001-5,000 employees

symplr

Savvy Admin PROD

**Overview**

**Candidates must be located in Kansas City Metro Area**

The Cloud Network Engineer has the overall administrative responsibility for the corporate facility operations including network communication, network security, backup methodology , business continuity, etc. Helps to engineer technical solutions to meet corporate systems infrastructure needs and audit/compliance requirements, maintain vendor relationships, and perform equipment installation, testing , and ongoing maintenance.

**Duties & Responsibilities**

-  Provide hands-on network administration support, network maintenance , and operations support

-  Diagnose and correct network systems issues

-  Work within and adhere to symplr network design and security, testing , and documentation standards, including Change Control documentation

-  Work closely with Senior management, System Engineers, Database teams, and IT Project Management to collect and analyze systems infrastructure project requirements ; develop detailed project specifications

-  Assist System Engineers to complete network and security infrastructure project initiatives

-  Provide systems and services to support corporate software solutions

-  Implement, upgrade, monitor, and maintain key systems including but not limited to the following equipment and protocols : web security appliance, wireless controllers, switches, routers, hubs, servers, cables, racks, firewalls, LAN, WAN, TCP/IP, DNS, UDP, latency, VoIP, QoS, EIGRP, BGP, OSPF, NHRP, ATM, MPLS, VPLS, etc.

-  Design and administer all corporate network security and business continuity processes

-  Consult with external resources to obtain engineering proposals, pricing, etc.

-  Provide software and hardware evaluation and recommendations for management review

-  Write and maintain documentation related to corporate facility operations, policies , and procedures

-  Provide technical assistance by responding to inquiries regarding errors, problems, or questions with systems and services

-  Handle problem recognition, research, isolation, resolution , and follow-up for complex problems escalated from Help Desk

-  Analyze, install, and test upgrades of externally developed application programs including firmware updates, security releases, etc.

**Skills Required**

-  5+ years of relevant networking experience, and 2+ years hands-on AWS experience

-  High school diploma or equivalent

-  Strong time management and organizational skills, with the ability to prioritize and multitask in a fast‑paced environment

-  Excellent analytical and problem‑solving skills

-  Strong written and verbal communication skills, with the ability to communicate effectively at all levels of the organization

-  High attention to detail and strong organizational skills

-  Ability to work independently as well as collaboratively within a team

**Preferred Skills and Qualifications**

-  Bachelor’s degree or an equivalent combination of education and relevant experience

-  CCNA certification

-  AWS certifications

-  Experience with Fortinet and Cisco systems, as well as WAN optimization technologies

-  Experience supporting audit and compliance requirements

-  CCNP and/or CNE certifications

**Min**

USD $100,000.00/Yr.

**Max**

USD $120,000.00/Yr.

Cloud Network Engineer

**Overview**

The Technical Project Manager is responsible for the successful delivery of DevOps and CloudOps related projects by applying project management best practices and procedures. In this role, you will work closely with cross-functional team members to ensure requirements are gathered and clearly documented, tasks are scheduled and completed on time, and project milestones are executed according to planned timelines.

**Duties & Responsibilities**

-  Lead project planning, execution, and delivery for cloud infrastructure and software initiatives, ensuring alignment with company objectives and industry best practices

-  Manage project scope, schedules, budgets, risks, and dependencies across multi-workstream initiatives

-  Partner with technical leads and solution architects to translate business requirements into actionable technical roadmaps

-  Facilitate communication and alignment between stakeholders, ensuring transparency and accountability

-  Establish and maintain project governance, reporting, and documentation processes

-  Anticipate and mitigate risks through proactive planning and stakeholder engagement

**Skills Required**

-  Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field AND 4+ years of experience in project management, with a focus on infrastructure or enterprise technology initiatives OR an equivalent combination of education and relevant experience

-  Proven ability to manage full project lifecycles, from initiation through delivery, in complex environments

-  Strong technical acumen and ability to communicate effectively with both technical and non-technical stakeholders

-  Strong interpersonal skills, including the ability to work across different levels within the organization and interact, influence, manage and negotiate effectively.

-  Demonstrated organizational skills to manage multiple priorities at once

**Preferred Qualifications**

-  Experience delivering software or infrastructure projects in healthcare

-  Proficiency in project management tools and software, such as Microsoft Project, Azure DevOps, Smartsheet, and Confluence.

-  Familiarity with Agile, hybrid, and traditional project management methodologies

-  Demonstrated ability to adapt to evolving priorities

-  Experience managing virtual teams based globally

**Min**

USD $110,000.00/Yr.

**Max**

USD $120,000.00/Yr.

Technical Project Manager

**Overview**

The Customer Training Consultant is responsible for designing and delivering best practice training programs and tools to educate internal and external users on symplr solutions, specifically Workforce.

**Duties & Responsibilities**

-  Conduct and coordinate training activities to support clients or internal teams using a variety of mediums, including on-site learning, e-learning, quick reference guides, and virtual meetings

-  Collaborate with internal teams to provide feedback regarding curriculum delivery experiences; consult with internal and external users to conduct needs assessments

-  Serve as a subject matter expert for assigned products and services

-  Partner with Instructional Design and Learning Technology teams to review new training curriculum

-  Develop, maintain and distribute all software training documentation including, but not limited to, various user type audiences, media (job aides, videos, eLearning), and knowledge base systems.

-  Effectively communicate and execute best practices for internal and external training engagements

-  Handle challenging client requests or escalate issues as needed

-  Advise on best practice functionality and processes to assist clients in integrating symplr solutions with their organization’s business practices

-  Continually grow product, functional, and industry knowledge through training, research, and collaboration

-  Work collaboratively with other departments to deliver exceptional client service

-  Adopt department operational standards and procedures to maximize team efficiencies

-  Ensure timely completion of administrative activities

-  Perform other duties as assigned

-  Travel 25%

**Skills Required**

-  Bachelor’s degree

-  Two years of training, teaching, or instructing experience

-  Strong technical aptitude including proficiency in Microsoft Office applications

-  Successful technical content delivery (classroom and e-learning), with a consultative aptitude experience

-  Strong presentation skills and demonstrated consulting ability

-  Strong project management skills, strategic thinking skills, and experience navigating clients through change

**Desired Skills and Qualifications:**

-  Healthcare industry, credentialing verification, or compliance experience

-  SASS training experience

**Min**

USD $60,000.00/Yr.

**Max**

USD $80,000.00/Yr.

Customer Training Consultant - Workforce Solutions

**Overview**

This is a dynamic client facing role that is responsible for developing and maintaining deep client relationships with our clients and ultimately retaining their business with symplr. This role will understand their customers’ business objectives and ensure customers receive the most from their investment. The CRE will be the primary point of contact for clients helping drive brand loyalty.

The Customer Relationship Executive (CRE) will build and maintain trusting relationships with their assigned customers and focus on overall satisfaction across all symplr solutions. This should lead to revenue retention and identification of expansion opportunities.

**Duties & Responsibilities**

-  Act as the primary point of contact for customers throughout the lifecycle of the partnership

-  Develop strong relationships with customer executives, key decision makers, and influencers, to become a trusted advisor

-  Understand customers' desired business objectives

-  Drive additional value by encouraging deeper product adoption and utilizing product experts

-  Synthesize customer feedback and work with internal teams to respond to customer needs

-  Advocate for the customer’s experience and act as a voice of the customer throughout all areas of symplr

-  Facilitate Quarterly Business Reviews in tandem with the Sales Executive, articulating customer successes and ROI, includes documenting action items and go forward strategy

-  Regularly use and update Salesforce consistently to ensure accuracy of customer accounts

-  Coordinate with the sales teams to drive cross-sell and upsell opportunities

-  Help work with customers to create case studies and sponsorship programs that highlight symplr products and drive brand awareness.

-  Create evangelists and advocates among clients ultimately leading to referenceable customers

-  Mitigate churn and improve satisfaction by interpreting and acting upon customer health metrics

-  Partner with Client Support, Product and Development teams when needed, to help client navigate service tickets with minimal delay and frustration ensuring overall client satisfaction.

-  Actively solicits customers’ responses to the annual NPS relationship survey to collect insights on customers’ satisfaction and performance improvement opportunities

**Skills Required**

-  HS Diploma required, Bachelor's degree (preferred)

-  5+ year healthcare SaaS experience

-  Ability to travel up to 25%

-  Experience in public speaking

-  Account management experience

-  Strong written and oral communication skills

-  Desire to learn

-  Self starter

-  Understand healthcare operations and workflows Team player

-  Problem solving attitude

-  Client oriented mindset

-  Strong ability to create and foster relationships

**Min**

USD $80,000.00/Yr.

**Max**

USD $100,000.00/Yr.

Customer Relationship Executive

**Overview**

Legal Counsel provides legal advice and counsel to the business on a variety of legal issues, supports the contract administration team on various commercial transactions, including the structuring, drafting and negotiation of commercial SaaS, software, services, and equipment contracts, strategic partnership agreements, sourcing and vendor agreements, consulting agreements, development contracts, licensing arrangements and related transactional matters, and conducts legal research, ensures organizational compliance, manages customer, vendor, litigation and dispute matters, and performs other job functions, as needed.

**Duties & Responsibilities**

-  Effectively drafts, reviews, negotiates and revises complex commercial, SaaS, software license, services, and equipment agreements, vendor agreements, strategic business agreements, and other corporate contractual documents and related addenda and amendments.

-  Acts as a business partner by applying combined business and legal judgment to proposed transactions, relationships and other issues requiring legal or compliance attention.

-  Advises the business on regulatory, privacy, antitrust, data rights and promotional matters, provides regulatory and compliance advice as necessary, including for HIPAA, and assists in developing policies on industry-specific issues, as directed.

-  Ensures compliance with symplr delegation of authority levels and financial policies (including revenue recognition), determines whether contract requests which vary from the established standards are acceptable.

-  Assists in developing policies on industry-specific issues, as directed.

-  Conducts legal research as requested and responds to field requests for assistance with RFPs, RFIs, RFQs, and security questionnaires.

-  Provides support and management regarding dispute resolution and litigation, as needed.

-  Promotes effective communication at all levels within the business, develops and maintains positive business and contractual relationships with internal and external clients, vendors, suppliers and consultants.

-  Supports, mentors, and works with the contract administration team to create, revise and negotiate commercial sales contracts and handle term extensions, renewals, terminations and other contractual matters.

-  Spots potential legal issues within the organization and works with the business and the Chief Legal Officer to address and remediate those issues.

**Skills Required**

-  Experience with contracts and contract negotiation, preferably software licensing and technology.

-  Experience and skill with legal research and writing, including drafting and negotiating strategic business transactions and resolving business disputes.

-  Knowledge of intellectual property law; understanding of financial and revenue recognition issues.

-  Excellent interpersonal, analytical, written and oral communication skills, ability to communicate using the English language.

-  Excellent computer skills related to legal research and drafting and revising legal documents.

-  Strong attention to detail and accuracy, strong interpersonal skills, strong ability to work effectively as part of a team and work well with all levels of personnel, clients and vendors.

-  Effective time management, prioritization and organizational skills; ability to take the initiative to contribute beyond the core legal function.

-  Energy, creativity, judgment, integrity and comfort dealing with a broad array of legal matters in a fast-paced, high pressured environment with irregular hours.

-  Excellent computer and technology skills and proficiency with MS Office Programs.

**Qualifications Required:**

-  Must possess a Juris Doctor law degree from an accredited law school in the United States, be licensed to practice law in a state in the United States, be a member of a state bar, and be legally authorized to work in the United States.

-  3+ years of professional experience working in a law firm or corporate legal department environment with a focus on corporate law, contract law, and/or transactional/M&A law, preferably of a technology company (healthcare technology a plus).

-  Familiarity with the use of AI and agents, including how they can be leveraged to streamline workflows, enhance decision-making, improve user experiences, and support operational efficiency across a variety of tasks and tools.

**Min**

USD $145,000.00/Yr.

**Max**

USD $165,000.00/Yr.

Legal Counsel

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