Manager, Executive and Office Operations
6 - 10 years
United States
$119k - $140k/year
Full-time
Remote
1 month ago
About the role
Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details.
About the Opportunity
The organization exists to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. It makes it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.
Currently, the organization is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. The model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.
As a tech-native organization, the belief is that technology should strengthen the human connection at the center of care. Through data science, automation, and AI, complexity is simplified, collaboration is improved, and care teams are helped to focus on what matters most: supporting people through cancer.
Looking ahead, the vision is bold: to become a household name in cancer care, where every person diagnosed asks for the organization by name. If inspired to make cancer care more human and to help reimagine what’s possible, the organization would love to meet you. Together, a future can be built where every person with cancer feels truly cared for, in every moment that matters.
What You’ll Do
This role will lead and scale a cohesive executive support and workplace operations function that enables leaders and teams to operate at their highest level. This is a player-coach role for someone who enjoys operating at a high level while building scalable systems, strong partnerships, and an exceptional support function.
Executive Support Leadership
Office & Workplace Operations
Organizational Leverage
What Success Looks Like (First 6–12 Months)
What You Bring
This role is best suited for someone who has been a high-performing EA and is motivated to build and scale a team and function.
What Leads to Success
Values
At the organization, core values guide everything: Act with members in mind, Move with purpose, and Seek diverse perspectives. These anchor business decisions, including how the organization grows, the products it makes, and the paths it chooses—or doesn’t choose.
Salary ranges are based on paying competitively for the organization's size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other employees. The base salary for this role is$119,000 - $140,000. The salary range could be lower or higher than this if the role is hired at another level.
The organization recognizes a history of inequality in healthcare. It is here to challenge the status quo and create a culture of inclusion through the care it gives and the company it builds. It embraces and celebrates a diversity of perspectives in reflection of its members and the members it serves. It is an equal-opportunity employer.
About the Opportunity
The organization exists to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. It makes it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.
Currently, the organization is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. The model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.
As a tech-native organization, the belief is that technology should strengthen the human connection at the center of care. Through data science, automation, and AI, complexity is simplified, collaboration is improved, and care teams are helped to focus on what matters most: supporting people through cancer.
Looking ahead, the vision is bold: to become a household name in cancer care, where every person diagnosed asks for the organization by name. If inspired to make cancer care more human and to help reimagine what’s possible, the organization would love to meet you. Together, a future can be built where every person with cancer feels truly cared for, in every moment that matters.
What You’ll Do
This role will lead and scale a cohesive executive support and workplace operations function that enables leaders and teams to operate at their highest level. This is a player-coach role for someone who enjoys operating at a high level while building scalable systems, strong partnerships, and an exceptional support function.
Executive Support Leadership
- Continue evolving standards and best practices across calendaring, travel, communication, prioritization, and executive partnership
- Improve systems and ways of working that increase consistency, efficiency, and cross-functional alignment
- Anticipate leadership needs and help create focus, alignment, and leverage for senior executives
- Lead, coach, and develop the EA team while fostering a high-performance, collaborative support culture
- Help design scalable support models as the organization grows
- Provide direct executive support as needed while modeling strong judgment, discretion, and operational excellence
Office & Workplace Operations
- Partner with the Nashville Office Manager and cross-functional teams to strengthen workplace operations across Nashville, NYC, and future offices
- Improve scalable processes for workplace experience, internal events, and day-to-day operations
- Partner closely with People, IT, Finance, and recruiting teams to ensure smooth and efficient operations
Organizational Leverage
- Improve coordination and operating rhythms across leadership, executive support, and cross-functional teams
- Build scalable systems and processes that reduce friction and increase organizational effectiveness
What Success Looks Like (First 6–12 Months)
- Clear and scalable executive support practices are consistently adopted across the team
- Executives and teams experience high-quality, reliable support across key workflows
- Office operations run smoothly with strong employee experience
- Executives operate with greater focus and leverage
- Support capacity and operational infrastructure scale effectively with company growth
What You Bring
- 6–10+ years of experience in executive support in fast-paced, high-performance environments
- 2+ years of people management experience
- Deep experience supporting senior or C-level leaders and managing complex priorities
- Experience building or scaling systems, processes, or teams
- Strong judgment and ability to operate in high-stakes, ambiguous situations
- Experience leading or developing others, formally or informally
- Experience in high-growth or scaling organizations is strongly preferred.
This role is best suited for someone who has been a high-performing EA and is motivated to build and scale a team and function.
What Leads to Success
- Act with members in mind. The organization's mission resonates deeply, and work is consistently centered around improving the member experience and supporting those served.
- Balance player and coach. Operate at a high level while leading and developing others.
- Drive outcomes. Focus on improving executive effectiveness and team performance.
- Communicate clearly and prioritize effectively. Align stakeholders, set clear expectations, and make thoughtful tradeoffs to keep work focused on what matters most.
- Comfortable with ambiguity. Adapt quickly in evolving environments.
Values
At the organization, core values guide everything: Act with members in mind, Move with purpose, and Seek diverse perspectives. These anchor business decisions, including how the organization grows, the products it makes, and the paths it chooses—or doesn’t choose.
Salary ranges are based on paying competitively for the organization's size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other employees. The base salary for this role is$119,000 - $140,000. The salary range could be lower or higher than this if the role is hired at another level.
The organization recognizes a history of inequality in healthcare. It is here to challenge the status quo and create a culture of inclusion through the care it gives and the company it builds. It embraces and celebrates a diversity of perspectives in reflection of its members and the members it serves. It is an equal-opportunity employer.