Key Account Manager Retail
6 - 10 years
Miami, FL
$105k - $120k/year
Full-time
Remote
1 month ago
About the role
At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Key Account Manager (KAM), Travel Retail Americas where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn, and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.
About the job
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Collaboration & Operations
Knowledge & Growth
Entrepreneurial Mindset
About you
What we offer
You can expect a range of benefits, including:
About the job
- Account Management: Maintain and grow key accounts, monitor competitors, and ensure high customer satisfaction.
- Sales Performance: Meet revenue and profitability targets, manage sales funnel, and track performance metrics.
- Business Development: Identify new opportunities, acquire new accounts, and expand existing ones.
- Client Engagement: Regular follow-ups, resolve issues, and lead solutions to improve sales outcomes.
- Strategy Execution: Implement sales strategies and support long-term account planning with leadership.
- Analytics & Reporting: Prepare proposals, pricing, and performance reports to guide decision-making.
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Collaboration & Operations
- Work cross-functionally with customer support, resource management, architecture, and visual merchandising teams
- Ensure excellent retail execution, including POS installations and merchandising standards
Knowledge & Growth
- Stay updated on market trends, competitors, and best practices.
- Continuously develop skills and effectively use CRM tools.
Entrepreneurial Mindset
- Act with ownership and initiative to drive growth.
- Identify opportunities, adapt to changing markets, and innovate locally while aligning with global strategy.
- Build strong partnerships, navigate ambiguity, and remain resilient in complex environments
About you
- 3–5 years in Travel Retail
- Experience in Caribbean & Latin America markets
- Background in Luxury, Beauty, or Liquor industries preferred
- Regional network/contacts in the Caribbean is a plus
- Strong proficiency in Microsoft Office (Excel, PowerPoint, Word), especially advanced Excel analytics
- Bilingual: English & Spanish
- Solid understanding of sales & marketing strategies, ideally in luxury retail
- Strong communication and presentation skills
- Analytical mindset with data-driven decision-making ability
- Willing to travel up to 50% and work extended hours
What we offer
You can expect a range of benefits, including:
- Medical Insurance Coverage
- Swarovski Employee Retirement Savings Plan
- Swarovski Employee Discounts
- Employee Assistance Program (EAP)
- Summer Flex Time
- Service Award Program
- Tuition Reimbursement Program
- Employee Referral Program
- Fitness Reimbursement Program
- Discounted Group Auto/Homeowners Insurance
Skills
Sales and business development