Housekeeping Supervisor/Inspector @ TownePlace Suites by Marriott Raleigh Cary Weston Parkway
Cary, NC
Full-time
Onsite
1 month ago
About the role
Description
SUMMIT HOSPITALITY GROUP: HOUSEKEEPING MANAGER JOB DESCRIPTION
SUMMARY: The Housekeeping Supervisor for a Summit Hospitality Group is a key leadership role for guest experience and satisfaction. The Housekeeping Supervisor provides supervision and direction for all housekeeping activities of the hotel to ensure the highest level of cleanliness according to Corporate and Brand standards, policies, and procedures. The Housekeeping Supervisor impacts Associate morale, budgetary goals, guest relations, administrative operations, projects, and staff needs.
Requirements
Qualifications
Work Environment
SUMMIT HOSPITALITY GROUP: HOUSEKEEPING MANAGER JOB DESCRIPTION
SUMMARY: The Housekeeping Supervisor for a Summit Hospitality Group is a key leadership role for guest experience and satisfaction. The Housekeeping Supervisor provides supervision and direction for all housekeeping activities of the hotel to ensure the highest level of cleanliness according to Corporate and Brand standards, policies, and procedures. The Housekeeping Supervisor impacts Associate morale, budgetary goals, guest relations, administrative operations, projects, and staff needs.
Requirements
- The expectation of this position requires a minimum 50-hour (about 5 days) work week which includes weekends/evenings (Saturday and/or Sunday).
- Recommends, establishes, and implements proper standards and procedures for housekeeping staff
- Inspects and evaluates physical condition/appearance of guestrooms and public areas
- Responsible for inventories of guest supplies and amenities including equipment monthly.
- Trains all housekeeping and laundry staff according to expectations and Brand/Corporate standards
- Supervises the operation of linen, uniform, supply and storage rooms
- Installs and maintains inventory controls for uniforms, linens, and supplies to be monitored by issuance procedures and purchasing
- Participates in development of annual budgets, periodic forecasts
- Manages, monitors and makes adjustments to comply with energy conservation programs
- Responsible for key control
- Works directly with the GM/AGM/Chief Engineer for proper maintenance of the building, furniture, fixtures, and equipment
- Makes recommendations for rehab projects and assists in renovation projects
- Responsible for updating all safety procedures including fire, theft, and property conditions as well as participating in the hotel Safety Committee
- Conducts staff meetings, training, hiring/firing decisions
- Communicates daily with GM/AGM/Chief Engineer to ensure proper operating procedures are in compliance with Corporate and Brand standards
- Sets an example for guest relations for all staff
- Focuses on continuous improvement for service and cleanliness
- Ensures the hotel is prepared to successfully complete a Quality Assurance audit
- Complete brand required training
- Duties are subject to change and additional responsibilities/tasks may be assigned as needed.
Qualifications
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- Service oriented style with professional presentation skills
- High energy, motivational leader
- Skilled at cost control and expense management
- Knowledge of sanitation requirements/controls and applications of relevant chemicals and cleaning products
- Basic mathematical skills
- Clear and concise written and verbal communication skills in English
- Demonstrated problem solving skills and decision making
- Ability to assess and management talent to help individuals develop and strengthen skills and abilities needed to accomplish work objectives
- Knowledge of Security/Loss Prevention
Work Environment
- Ability to stand, walk, bend, reach and move continuously to inspect all rooms and public areas
- Able to lift 25 lbs.
- Ability to access and accurately input information for scheduling and room inventory control
- Flexible work schedule
- Valid Driver’s license
Skills
Hospitality