Job Description: The client is seeking an expert Network Administrator to support the DOT Transportation Safety Management and Operations (TSMO) Technology Program. The role is responsible for ensuring reliable, secure, and efficient operation of enterprise IT and OT network infrastructure supporting traffic signals and transportation systems. The ideal candidate will provide advanced troubleshooting, architecture support, L3 technical support, vendor coordination, remote technician guidance, network monitoring, and security compliance in a large distributed network environment. Key Responsibilities
Troubleshoot and resolve network issues for DOT Traffic Signals and Traffic Management Centers (TMCs)
Architect and recommend network technology improvements aligned with ITS standards
Provide Level 3 technical support for enterprise IT/OT systems
Configure and support Cisco routers, firewalls, VPN devices, and SDWAN solutions
Work with vendors on installation, configuration, and testing of networking solutions
Conduct network troubleshooting using packet analysis tools such as Wireshark
Maintain inventory of network equipment and firmware updates
Train technicians on remote connectivity and maintenance processes
Ensure compliance with ITS security standards
Provide remote field support and off-hours assistance when required.
Additional Responsibilities
Support limited travel within Capital District field locations
Participate in NDA, fingerprinting, background checks, and annual training requirements
Provide knowledge transfer to consultants and agency staff
Required Skills
Cisco Networking & Cisco IOS
LAN/WAN Troubleshooting
SDWAN, DMVPN, IPSec, OSPF, BGP
VPN & Firewall Management
Wireshark & Protocol Analysis
Cisco Cellular Router Support
Wireless Networking (Cisco, Aruba, Ubiquiti)
Network Monitoring & Firmware Management
Cisco Meraki / IoT Dashboard
Business & Technical Communication
Qualifications & Certifications
84 months experience configuring and troubleshooting LAN networking environments with 1,000+ remote endpoints
84 months experience with DMVPN, IPSec, OSPF/BGP, SDWAN
84 months experience supporting Cisco routers with cellular modems
84 months experience with Cisco hardware and Cisco IOS in TCP/IP environments
60 months experience with wireless networking technologies (Cisco, Aruba, Ubiquiti)
60 months experience working with business and technical stakeholders
48 months experience managing network devices through centralized management consoles such as Cisco Meraki or Cisco IoT Dashboard