Sharecare is the digital health company that helps people manage all their health in one place. The Sharecare platform provides each person – no matter where they are in their health journey – with a comprehensive and personalized health profile, where they can dynamically and easily connect to the information, evidence-based programs and health professionals they need to live their healthiest, happiest and most productive life. With award-winning and innovative frictionless technologies, scientifically validated clinical protocols and best-in-class coaching tools, Sharecare helps providers, employers and health plans effectively scale outcomes-based health and wellness solutions across their entire populations.

Industry: Wellness and Fitness Services
Company Size: 1,001-5,000 employees

Sharecare

Savvy Admin PROD

**Job Description**

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com.

**Job Summary**

Data Entry Specialist is responsible for accurately inputting patient information into Sharecare’s internal systems and client Electronic Medical Record (EMR) platforms. This role requires keen attention to detail, efficient data management, and strict adherence to HIPAA compliance standards, supporting the Release of Information (ROI) process. The ideal candidate thrives in a fast-paced, collaborative environment, demonstrating a strong commitment to accuracy, productivity, and the protection of sensitive patient data.

**Essential Functions:**

- Accurately enter and update patient data in internal and client-facing systems

- Access and navigate multiple EMR platforms to retrieve, validate, and process patient health information (PHI)

- Ensure data accuracy and consistency while meeting productivity benchmarks

- Maintain strict confidentiality and comply with HIPAA and company privacy policies

- Collaborate with team members to support process improvements and service quality

- Provide courteous, timely, and professional communication with internal and external stakeholders as needed

**Qualifications:**

- Proficiency in Microsoft Office applications

- Strong organizational and multitasking skills essential

- Demonstrated ability to manage time effectively and meet task deadlines

- Willingness to learn programs and processes quickly

- Strong documentation, communication, and customer service skills

- Self-motivated, dependable, and able to work independently or as part of a team

- Proven ability to maintain productivity, utilization and quality performance standards

**Physical Requirements:**

- Ability to sit or stand for extended periods of time

- Physical capacity to lift and carry 25 lbs.

- Manual dexterity is sufficient for long periods of typing, writing, and handling documents

- Visual acuity to read documents and use a computer monitor

- Clear speaking and hearing ability for communication

- Adequate hand-eye coordination and sensory abilities for job-related tasks.

**Information Governance Accountabilities: **

- Understand the organization’s information governance program & individual role responsibilities

- Participate in required education and compliance training.

**HIPAA/Compliance:**

- Maintain the confidentiality of patient and client information

- Comply with HIPAA standards and all relevant corporate integrity and security obligations.

- Report unethical, fraudulent, or illegal behavior

- Maintain current HIPAA certification annually

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Data Entry Specialist - Medical Records (Remote)

**Job Description**

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com.

**Job Summary**

This position is responsible for completing FMLA/Disability forms in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service. Applicants should have familiarity with medical terminology and medical office processes and procedures. Experience with FMLA/Disability forms is required.  The candidate will also demonstrate that they are culturally aligned with Sharecare, by displaying and working within the values of Servant Leadership, Family, Compassion, Accountability and Respect for their leader and their peers. They will be innovative, open to change, and display honesty and integrity in all that they do.

**Essential Job Functions**

- Process FMLA/Short Term Disability paperwork.

- Communicate with patients and physician coordinators about disability/FMLA paperwork in an upbeat, patient centered attitude.

- Process medical record requests for clients, with proper adherence to HIPAA and HITECH compliance training and laws.

- Complete FMLA/Disability forms by utilizing industry standard responses as per the type of specialty practice.

- Answer incoming calls, assisting multiple lines & capturing call data on Excel tracking log; provide excellent customer service by being attentive and respectful.

- Validate and process all incoming requests for PHI.

- Ensure patient's disability forms are completed after payment within 5-7 days (turnaround).

- Pull patients forms and PHI requests on a daily basis for invoicing and loaded into RMS.

- Establish and Maintain professional relationships with all account clients.

- Monitor all EMR accounts to ensure that all requests are received and processed within required time frame.

- Verify patient information using key identifiers.

- Conduct quality screenings on incoming PHI to protect patient data.

- Verify requesting party contact information including fax number or address.

- Update and maintain an Accounting of Disclosure Log for all medical records released.

- Provide attention and care to patients and patient representatives.

**Qualifications**

- 1 year prior experience in a medical records department or like setting

- Strong computer software experience: general working knowledge of Microsoft Word & Excel

- Excellent organizational skills a must and must be able to multi-task

- Must be able to type 50 wpm

- Must be able to use fax, copier, scanning machine

- Must be willing to learn new equipment and processes quickly

- Must be self-motivated, a team player and have proven customer satisfaction skills

- Must have excellent Communication skills

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Forms Completion Specialist - Remote

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