Lead IT Technical Support Specialist
Virginia Beach, VA
Full-time
Hybrid
1 month ago
About the role
City/State
Virginia Beach, VA
Work Shift
First (Days)
Overview:
Overview
The Lead IT Technical Support Specialist is a customer-facing role responsible for delivering high-quality technical support and service. This position follows a hybrid work model and is based at Sentara Independence in Virginia Beach, VA.
IT Technical Support Specialist, is responsible for assisting customers with technical issues or questions relating to computer hardware, applications, software devices, and monitoring systems. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone, and meeting and speaking with them about installing hardware or software on their computers.
A Specialist Professional is a recognized subject matter expert in job areas typically obtained through advanced education and work experience. Responsibilities typically include:
Education
Bachelor’s Degree in Computer Science, MIS, or related field, preferred
Experience in lieu of Bachelor’s Degree
7+ years of relevant experience with a degree
9+ years of relevant experience without a degree
Certification/Licensure
Experience
Benefits: Caring For Your Family and Your Career
Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Virginia Beach, VA
Work Shift
First (Days)
Overview:
Overview
The Lead IT Technical Support Specialist is a customer-facing role responsible for delivering high-quality technical support and service. This position follows a hybrid work model and is based at Sentara Independence in Virginia Beach, VA.
IT Technical Support Specialist, is responsible for assisting customers with technical issues or questions relating to computer hardware, applications, software devices, and monitoring systems. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone, and meeting and speaking with them about installing hardware or software on their computers.
A Specialist Professional is a recognized subject matter expert in job areas typically obtained through advanced education and work experience. Responsibilities typically include:
- Work in a team-based environment with the ability to function with independent discretion
- Provide systems support for end client systems, remotely, in person, or by phone including, troubleshooting, diagnosing, resolving, and documenting.
- Maintain technical skills in your field of expertise, keeping abreast of developments in technology and solutions.
- Good problem-solving and troubleshooting skills
- Strong attention-to-detail and follow-up skills; customer-focused and results-oriented attitude
- Strong oral and written communications skills
- Willingness to coordinate and work with others
- Willingness to be on call and attend to technical issues outside of normal business hours
- Coaching, reviewing, and delegating work to lower-level professionals.
- Problems faced are difficult and often complex.
- Provide technical support to project team members.
Education
Bachelor’s Degree in Computer Science, MIS, or related field, preferred
Experience in lieu of Bachelor’s Degree
7+ years of relevant experience with a degree
9+ years of relevant experience without a degree
Certification/Licensure
- Prefer one or more of the following: MCDST, A+, Network+, CompTIA Project+
Experience
- 7+ years of relevant experience with a degree
- 9+ years of relevant experience without a degree
- ServiceNow experience in Call center based environment required
Benefits: Caring For Your Family and Your Career
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Skills
Information TechnologyHospitals and Health Care