Customer Service Specialist
5+ years
Greater St. Louis
Full-time
Hybrid
1 month ago
About the role
Customer Service Specialist
Company: Schroeder & Tremayne, Inc.
Location: St. Louis, MO
Status: Full Time
Website: http://www.stproducts.com/
Who We Are
Schroeder & Tremayne, Inc. is a family‑owned consumer packaged goods (CPG) company creating innovative solutions for everyday needs. We design, develop, market, and distribute our products direct‑to‑consumer through social commerce platforms and through major retail partners worldwide .
Our growing portfolio spans home & housewares, impulse, pet, health & beauty, and automotive appearance accessories , with owned brands including Aura. and VIKING Car Care . We thrive in a fast‑moving, consumer‑driven environment where customer feedback directly shapes our products and brand experience.
The Opportunity
We are seeking a Customer Service Specialist with CPG and social commerce experience who enjoys being the voice of the brand across multiple platforms. This role is ideal for someone who understands the pace of consumer brands, online marketplaces, and creator‑driven commerce—and who takes pride in turning customer interactions into brand loyalty.
You’ll serve as a frontline expert, supporting customers across Amazon, TikTok Shop, Shopify, email, chat, and phone , while partnering with internal teams to improve products, listings, and the overall customer experience.
What You’ll Be Doing
What We’re Looking For
Required / Strongly Preferred:
Key Skills & Attributes:
Why Join Us
Company: Schroeder & Tremayne, Inc.
Location: St. Louis, MO
Status: Full Time
Website: http://www.stproducts.com/
Who We Are
Schroeder & Tremayne, Inc. is a family‑owned consumer packaged goods (CPG) company creating innovative solutions for everyday needs. We design, develop, market, and distribute our products direct‑to‑consumer through social commerce platforms and through major retail partners worldwide .
Our growing portfolio spans home & housewares, impulse, pet, health & beauty, and automotive appearance accessories , with owned brands including Aura. and VIKING Car Care . We thrive in a fast‑moving, consumer‑driven environment where customer feedback directly shapes our products and brand experience.
The Opportunity
We are seeking a Customer Service Specialist with CPG and social commerce experience who enjoys being the voice of the brand across multiple platforms. This role is ideal for someone who understands the pace of consumer brands, online marketplaces, and creator‑driven commerce—and who takes pride in turning customer interactions into brand loyalty.
You’ll serve as a frontline expert, supporting customers across Amazon, TikTok Shop, Shopify, email, chat, and phone , while partnering with internal teams to improve products, listings, and the overall customer experience.
What You’ll Be Doing
- Act as the primary point of contact for customer inquiries across DTC, social commerce, and marketplace channels including Amazon, TikTok, and Shopify
- Resolve product, order, and service issues with professionalism, empathy, and efficiency—escalating complex cases when appropriate
- Provide accurate product information, usage guidance, and brand‑consistent responses
- Support order tracking, returns, exchanges, and post‑purchase issues common in CPG environments
- Monitor and respond to customer reviews and messages across platforms , ensuring timely, brand‑aligned communication
- Capture and share customer insights, trends, and recurring issues with internal teams to support product improvements and listing optimization
- Assist with invoicing for non‑EDI customers, including Amazon
- Submit creator and influencer sample orders through Shopify and track fulfillment
- Track and manage MCF (Multi‑Channel Fulfillment) orders
What We’re Looking For
Required / Strongly Preferred:
- Experience in Customer Service within CPG, eCommerce, or social commerce environments
- Hands‑on experience supporting customers through Amazon Seller Central, Shopify, TikTok Shop, or similar platforms
- Strong written communication skills with the ability to adapt tone for brand, platform, and audience
- Proven ability to manage multiple inquiries and priorities in a fast‑paced environment
Key Skills & Attributes:
- Customer‑first mindset with a strong sense of brand representation
- Problem‑solving skills and comfort navigating order, product, and fulfillment issues
- High attention to detail and follow‑through
- Ability to interpret customer feedback and recognize patterns that impact the business
- Comfortable working with order management systems, CRM tools, and eCommerce platforms
- Patience, empathy, and professionalism—especially in public‑facing interactions
Why Join Us
- Be part of a growing CPG company with strong DTC and social commerce momentum
- Work in a collaborative environment where customer insights matter
- Competitive benefits package including 401(k) with employer match, medical, dental, vision, life, LTD, FSA, and paid time off
- Hybrid schedule : In‑office Monday–Thursday, remote Fridays
Skills
Online and Mail Order RetailCustomer Service