Rocket is redefining homeownership, mortgage, real estate and personal finance services. Join us as we make home a true possibility for everyone in North America. Learn more at Rocket.com.

Industry: Financial Services
Company Size: 10,001+ employees

Rocket

Savvy Admin PROD

**Application Deadline: 6/3/26 **

**1) MUST HAVE SBO 2000/SBO.net experience. Master Servicing and experience with servicer transfers in the mortgage space required. This is not an entry level role and transferrable analyst skill sets are not being considered. You must have one or more of the skill sets underlined above to be considered. **

**2) Hybrid Role - If you live within a commutable distance to the Highlands Ranch, CO office you are required to come in office as needed. Typically 2-6 days per month. **

**3) Remote - There is a remote option only if you do not live within a commutable distance to the Highlands Ranch, CO office, typically out of state or more 60 miles from the office. **

Work assignments will vary and require independent judgment and creativity to complete. Utilize broad base knowledge in multiple functional areas to solve problems and improve processes. Generates a variety of daily, weekly, and monthly internal and external reports. Proven track record of working/managing multiple processes; ability to operate under strict deadlines and within short timeframes. Trusted to independently manage time, priorities, and resources to achieve goals. Responsible for highest level of quality, timeliness, and quantity of work completed.

**Scope/Responsibilities: **Proficiency in basic skills and functions of career path; ability to work on broader scope of work assignments ranging in difficulty. Ability to work with department deadlines. Establishes effective professional rapport with both internal & external customers; ability to deal with complaints and conflict resolutions in a professional and decisive manner. Effectively manages time, priorities and resources to achieve goals. Individual uses advanced reasoning skills to analyze, monitor, and manage the various projects and duties requested of the department. Addresses barriers and obstacles to figure out new ways of doing things to improve on the current/past state. Implement innovation to find solutions to reoccurring problems to keep department moving forward.

**About the role **

- Under strict deadlines and within short timeframes, reconciles the most complex reports received from primary servicers in accordance with Agreements and Departmental policy.

- Completes research as necessary on complex issues relating to servicer reporting, servicer transfers, cash settlement issues and servicer inquiries

- Research and correct complex servicing errors or discrepancies and ensure accurate information is sent to the trust and investors.

- Interface with Third Parties regarding complex verbal and written loan level requests.

- Build and maintain relationships with high-demand investors and identify ways to address their needs and to satisfy and retain the clients.

- Lead and execute projects with business partners, IT, vendors, and senior management and implement process improvements.

- Analyze current processes, identify disconnects and re-engineer processes to gain efficiency.

- Lead the development of company best practices around data analytics, dashboarding, and reporting.

- Develop, maintain, and own analytical models and dashboards for internal and external clients.

- Analyze current processes, identify disconnects and re-engineer processes to gain efficiencies.

- May perform other related duties or ad hoc projects within the scope of responsibilities.

**About ** **you **

- **Education ** **& ** **Professional ** **Experience: ** Bachelor's degree preferred and typically requires a minimum of 5+ years related work experience. Mortgage and/or Financial services experience a plus. High school diploma or state approved equivalency required.

- **Leadership/Hierarchy: **Operates effectively under general supervision. Receives detailed instructions on new projects. Effectively builds strong relationships with team, manager and department. Often goes beyond the basic requirements and takes on initiatives that clearly add value. Often leverages new ideas; promotes new ways of looking at problems and processes.

- **Level ** **of ** **Decision ** **Making: ** Some decision making authority on daily work assignments. Seeks advice from those who’ve solved similar problems. Probes all fruitful sources for answers, and thinks ‘outside the box’ to find options. Possess objective analytical problem solving skills. Requires relatively little direction to get the job done.

- **Individual/Customer ** **Impact: ** Decisions and actions have high impact on success of team, department, business line and/or client. Scope of work has high impact on team, business unit, department and/or processes. Willingness to go above and beyond the minimum requirements to ensure a positive customer experience. Often searches for ways to improve the customer experience.

- **Communication: **Exceptionally skilled in verbal and written form as appropriate for the needs of the audience. Demonstrated ability to craft written correspondence that conveys messages that cannot be misinterpreted.

- **Technical ** **Proficiency: ** Demonstrate advanced computer and software skills necessary for job function; ability to manipulate data to create specific reports if needed. Experience with SQL, SSRS and/or Microsoft Power BI is a material plus. 5 plus years’ experience on SBO 2000 or SBO.NET or comparable knowledge of primary servicing system.

**What you’ll get **

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

**About us **

**Rocket Mortgage® ** was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. ~~Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals. ~~

~~This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com. ~~

~~The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $64,000.00-$122,000.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found ~~**here **~~. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring ~~

Reporting Analyst II

As the Public Relations Associate, you create and promote the public image of the organization.

**About The Role**

- Develop and implement public relations programs

- Identify and develop story opportunities

- Initiate and maintain media relationships

- Write press releases, articles and pitch story ideas

- Plan and manage press tours, conferences and events

**About You**

Minimum Qualifications

- Bachelor's degree in public relations, communications, journalism or a related field

**Preferred Qualifications**

- 2 years of experience in public relations or a related field

**What You’ll Get**

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

**About Us**

**Rocket ** is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. ~~Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.~~

~~This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at ~~~~Careers@Rocket.com ~~~~.~~

~~The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is ~~~~$57,000.00-$121,500.00 ~~~~. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found ~~**here **~~. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring. ~~

Public Relations Associate

As Team Leader of Engineering on the Marketing Technology team, you'll lead a talented group of Senior Marketing Automation Specialists building enterprise-scale, data-driven marketing experiences in Salesforce Marketing Cloud. You'll be a servant leader and strategic technical thought partner—combining deep hands-on marketing automation expertise with people leadership to deliver innovative, personalized omnichannel journeys that drive engagement and measurable business outcomes.

You'll grow your team while staying deeply connected to the craft, building trust through coaching, technical guidance and accountability. Your leadership will be instrumental in setting technical strategy for what's possible in SFMC, defining how data drives personalization, and ensuring the team delivers high-quality solutions. You'll foster an environment where experienced team members feel motivated, empowered and continuously challenged to excel.

**About The Role**

- Lead and mentor an Agile team of Senior Marketing Automation Specialists focused on multichannel journey orchestration, automation development, and data-driven marketing in Salesforce Marketing Cloud

- Define and own technical strategy for SFMC channel capabilities, data and audience activation, integration patterns and omnichannel orchestration

- Lead large scale ESP migration initiatives and technical integrations between SFMC and source systems, ensuring accuracy, data quality and synchronicity

- Establish trust and credibility with tenured team members through hands-on coaching, technical guidance and strategic leadership

- Leverage expertise in SQL, data modeling, CDP tools and SFMC to guide complex technical decisions and set vision for what's possible

- Drive adoption of scalable automation frameworks, reusable journey components, and data models that support enterprise-wide campaigns

- Provide technical leadership on email, SMS, Push Notifications, and emerging mobile channels (RCS, In-App, WhatsApp, Apple Business)

- Conduct code reviews, journey QA, query optimization and technical documentation to maintain engineering excellence

- Partner with Data Engineering, Analytics, CRM and Application Development teams to architect seamless integrations and data flows

- Participate in team planning sessions, ensure accountability for deliverables and timelines, and advocate for team members and projects

- Balance hands-on technical assistance with empowering team members to grow and take ownership

- Coordinate incident response and root-cause analysis for production sends; implement long-term mitigations

- Foster a culture of quality, craftsmanship, continuous learning, innovation and AI-driven optimization

**About You**

Minimum Qualifications

- 5+ years of hands-on experience with Salesforce Marketing Cloud or similar marketing automation platforms

- 3+ years of people leadership experience leading technical teams

- Expert-level proficiency writing SQL for data querying, analysis, segmentation and audience building

- Deep understanding of email marketing principles, SMS best practices, mobile messaging and omnichannel journey orchestration

- Proven expertise in SFMC data models, audience management, campaign measurement and integration architecture

- Strong understanding of marketing technology ecosystems, CDP tools, CRM systems and data architecture

- Expertise leading large scale ESP migration projects and technical integrations with source systems

- Demonstrated ability to set technical strategy and guide teams through complex, cross-functional initiatives

- Track record of driving quality, efficiency and technical excellence

- Excellent communication and advocacy skills for team members and projects

- Ability to motivate experienced team members and drive accountability

- Ability to quickly context-switch and adapt in a fast-paced environment

**Preferred Qualifications**

- 7+ years of marketing automation experience with exposure to complex enterprise systems and high-volume campaigns

- 5+ years of people leadership experience with a track record of developing and retaining technical talent

- Salesforce Marketing Cloud Email Specialist certification or higher

- Experience with Customer Data Platforms (Twilio Segment strongly preferred)

- Deep expertise in mobile messaging strategy including SMS, RCS, Push, In-App messaging, WhatsApp and Apple Business Chat

- Background leading teams responsible for client-facing applications and experiences

- Expertise in email security, authentication and reputation management

- Experience architecting integrations between SFMC, Salesforce CRM systems and external data sources

- Track record of improving team performance and velocity

- History of successfully coaching and developing engineering talent

- Passion for innovation and emerging technologies including AI, advanced personalization and predictive optimization

- Experience leveraging company-approved AI tools to drive efficiency and optimization

- Background in Financial Services or large, regulated organizations navigating complex enterprise systems

**What You’ll Get**

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

**About Us**

**Rocket ** is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. ~~Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.~~

~~This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at ~~Careers@Rocket.com~~. ~~

Team Leader, Marketing Technology

As theTeam Leader of External Communications, you will lead a team of public relations professionals, supporting the company’s public relations strategy and assisting with large-scale campaigns. You will engage with media, internal stakeholders, and the public to effectively communicate and reinforce the company’s mission and objectives.

**About The Role**

- Foster a positive team environment that aligns with company culture, guiding team members in their roles and professional development

- Collaborate with senior leadership to support the team’s strategic direction and ensure alignment with overall PR and communications goals

- Participate in large-scale national events that drive nationwide conversation

- Participate in major events, including a PGA TOUR golf tournament and several large cultural events throughout the year

- Support the development and execution of impactful traditional and non-traditional public relations campaigns

- Build and maintain strong relationships with national and local media

- Oversee the creation of high-quality written materials

- Plan and manage press tours, conferences and events

**About You**

Minimum Qualifications

- 7 years of public relations or related experience, with demonstrated success in managing PR campaigns

- Bachelor’s degree in communications, journalism, public relations or a related field

**Preferred Qualifications**

- Experience assisting creating and leading creative communications campaigns

- Proficiency in social media strategy, including adapting and promoting content across various platforms

- Experience securing media coverage across national tier 1 print, digital and broadcast channels

- Strong problem-solving skills with a track record of innovative public relation solutions

- Strong writing skills with a proven track record of adapting to diverse audiences and maintaining consistent messaging

**What You’ll Get**

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

**About Us**

**Rocket ** is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. ~~Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.~~

~~This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at ~~Careers@Rocket.com~~. ~~

Team Leader, External Communications

As the Team Relations Specialist, you'll advocate for team members, leaders and the company as whole, handling team member professional and personal concerns and guiding leaders through complex HR situations. You'll analyze metric reports and data to provide recommendations on process improvements that mitigate risk and improve team member experience.

**About The Role**

- Provide team relations support to headcounts ranging from 400 – 1000+ team members and leaders

- Advise and support all team members and leaders on team relations issues, escalating issues and offering solutions on HR scenarios as needed

- Assist with team member and leader questions on a variety of HR topics

- Serve as the subject matter expert on overall team member experience, engagement and retention initiatives/trainings and solutions

- Develop leadership skills of business leaders through the design and execution of roleplay scenarios

- Collaborate with the Legal team to ensure compliance and mitigate business risk by advising leaders and team members on applicable employment laws such as the Family Medical Leave Act (FMLA), Fair Labor Standards Act (FLSA), Equal Employment Opportunity (EEO), etc.

- Collect team member data through exit interviews, turnover, overtime, etc. to identify, summarize and provide recommendations on team member trends

- Conduct internal investigations from initial intake to process completion, in some cases acting as a representative of the organization in legal proceedings

- Support business leaders and Pulse partners with organizational strategic and workforce planning

- Engage in the interactive accommodation process with team members from start to finish

- Advise leaders on performance management processes and employment action, including facilitating the separation process when necessary

- Serve as a mental health first responder for team members, including assessing risk, identifying resources to assist and closing the loop with relevant parties

- Responsible for contacting team member emergency contacts if a team member has not reported to work, including partnering with Rock Security to conduct team member wellness checks as needed

- Serve as the main point of contact in emergency situations such as natural disasters and pandemic response, including partnering with leaders and internal teams as needed

- Facilitate large scale training and orientation as a representative of Team Relations

- Conduct office hours, townhalls, stay interviews and engagement sessions to maintain an open line of communication with team members and leaders

- Participate in the Team Relations objectives and key results (OKR) Committee to develop and execute on goals that drive the organization forward

**About You**

Minimum Qualifications

- Ability to work after hours to respond and provide guidance on emergency situations

- Versed in diversity, equity and inclusion foundational principles

**Preferred Qualifications**

- Bachelor’s degree or equivalent experience in Business Administration, Human Resources (HR) or another relevant field

- 4 years of experience in HR, Team Relations or another related role

- Professional certification in HR, such as a Professional in Human Resources (PHR) certification

- Experience in first response for mental health situations

- Knowledge of Rocket Companies Emergency Response Accountability Plan

**What You’ll Get**

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

**About Us**

**Rocket ** is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. ~~Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.~~

~~This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at ~~~~Careers@Rocket.com ~~~~. ~~

Team Relations Specialist (Phoenix, AZ)

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