Roanoke delivers risk solutions with unmatched responsiveness, knowledge, and dedication to help you succeed in the supply-chain logistics and global trade industry.

Industry: Insurance
Company Size: 201-500 employees

Roanoke Insurance Group Inc.

Savvy Admin PROD

Location:

- Schaumberg, IL Hybrid Role: In-office two days of your choice. Work remotely three days a week.

**Job Description**

We are in search of an experienced insurance professional responsible for investigating, evaluating, and settling complex cargo damage claims by examining policies, gathering evidence, analyzing loss details, negotiating settlements with involved parties, and ensuring compliance with company guidelines, often handling high-value or intricate claims with a focus on minimizing losses; requiring strong knowledge of cargo insurance policies, shipping regulations, and claims handling procedures.

The Complex Claim Manager will ensure all claims are handled in a timely basis. Performs administrative functions related to the handling of those claims, and will follow the Claims Departments Policies, Procedures, Rules and Regulations. Act as senior investigator, managing litigation strategies, communicating with stakeholders, and providing technical expertise on complex cases.

This role reports to the SVP Claims.

**Responsibilities**

- Follow the day-to-day operations of the claims department and ensure that claims are processed within client and company guidelines

- Claim Investigation - Thoroughly reviewing claim documents, including bills of lading, shipping manifests, inspection reports, and policy details to determine coverage and potential liability. Interviewing relevant parties like shippers, consignees, carriers, and witnesses to gather information regarding the incident. Analyzing loss reports and damage appraisals to verify claim validity.

- Loss Evaluation - Determining the cause of loss and assigning responsibility based on policy terms and industry standards. Calculating the total claim amount considering repair costs, replacement value, and potential salvage value. Identifying potential subrogation opportunities to recover losses from liable third parties.

- Claim Resolution - Negotiating settlement amounts with claimants, brokers, and legal counsel to reach a fair and timely resolution. Authorizing claim payments within established limits and company guidelines. Preparing detailed claim reports and documentation to support settlement decisions.

- Complex Claim Management - Leading the handling of large or complex cargo claims involving multiple parties, legal disputes, or significant financial exposure. Collaborating with internal and external experts, including surveyors, appraisers, and legal counsel, to resolve intricate claim issues.

- Customer Service - Providing timely updates and clear communication to all parties involved throughout the claims process. Managing customer expectations and addressing concerns regarding claim handling.

- Collaborate with the co-workers as well as leadership from cross functional departments to ensure efficiency and proper prioritization of the claims process

- Updates records, files and computer databases as needed; ensuring all information is current and up to date per company guidelines.

- Provide assistance to departmental management for projects as needed

- Assists in special project needs as they relate to claims services.

- Interact professionally with clients, team members and other departments

- Collaborate with and openly share knowledge with colleagues

- Serves as point of contact and liaison within the Claims teams supporting both binder and other market claims/customers

- Works with Compliance to prepare and respond to Department of Insurance Complaints, BBB complaints, as well as taking calls from customers with questions and/or complaints when applicable.

- Handle all payments, claim closing and reserve in accordance to the company policy and procedures, ensuring all are current and correct.

- Have ability to change priorities depending on the inventory load, handling claims

- Evaluates and maintains all documents/information received, and ensures all information is submitted to the appropriate insurer if applicable in an expedient manner.

**Requirements**

- 5-10+ years of experience in cargo insurance claims handling, preferably with a focus on complex marine claims

- Strong understanding of:

- Insurance policy language

- Shipping regulations

- Industry practices

- Analytical and problem-solving skills to assess complex claims and determine liability

- Excellent negotiation and communication skills to interact with diverse stakeholders

- Ability to work independently and manage a large caseload effectively

- Strong attention to detail, written communication and organizational skills

- Specialized industry knowledge, including complex shippers' interest claims

- Experience with claims adjudication, systems, and reporting

- Solid writing skills to create accurate claim data

- Specialized industry knowledge, including complex shippers' interest claims

- Experience with claims adjudication, systems, and reporting

**Authority Levels, Education, Certificates, Licenses and Designations**

- Required: All applicable State licenses and designations

**People Leadership**

- This role will have people leadership responsibilities at this time

MRSGNA is open to considering candidates in numerous locations, including Schaumburg, IL. The salary range posted below applies to the Schaumburg, IL location. The base salary range anticipated for this position is $75,000 to $120,000. In addition, the Company makes available a variety of benefits to employees, including health insurance coverage, life and disability insurance, 401k match, paid holidays, sick time, and paid vacation The salary estimate displayed represents the typical salary range for candidates hired in this position in Schaumburg, IL. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to other employees already in this role. Most candidates will start in the bottom half of the range.

We pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

MRSGM NA Logistics Claims Manager - First Party

Munich Re Specialty Global Markets America (MRSGM N.A.) is looking for enthusiastic individuals to join us as we grow. As part of Munich Re Group, we are a unique organization providing expertise in specialty and marine lines of insurance as well as surety risks and customs bonds with in-house claims solutions.

We are seeking a full time Senior Account Manager, Commercial Insurance to join the Roanoke Insurance Group division as a hybrid employee in our Miami, FL office reporting to the Regional Product Manager, Commercial Insurance.

Job Profile

-  Manage policy renewals with markets and producers.

-  Market new business submissions with markets and producers.

-  Review and analyze various coverage forms.

-  Prepare ACORD® or custom applications from information provided by producers and clients.

-  Submit applications to various markets, tracking status and outcome of requests.

-  Prepare proposals, transmit to clients, and address any questions from client or other staff.

-  Communicate with clients, producers, and insurance markets to process coverage changes and respond to questions.

-  Utilize our Agency Management System (Applied Epic) fully and adhere to internal process instructions.

-  Check incoming policies, endorsements, and audits for accuracy. Prepare and transmit invoices to clients. Prepare premium finance agreements.

-  Issue and manage binders and certificates of insurance for clients as needed.

-  Generate surplus lines affidavits as needed.

-  Handle telephone requests and written correspondence (internal and external).

-  Maintain positive relationships with insurance markets, internal teams, and clients.

-  Perform other specific duties and projects as assigned by management.

Job Requirements

-  8 to 10 years property/casualty insurance experience, preferably with direct client contact.

-  Aptitude working with Agency Management software Applied Epic experience preferred.

-  Resident Insurance License in domicile state.

-  Bilingual: English and Spanish.

-  Pursue a program for professional development including attending and maintaining continuing education (CE) credit, as necessary for licensing.

-  Strong customer service skills with an ability to assess insurance coverage needs and make recommendations.

-  Understanding of most types of property/casualty insurance.

-  Ability to analyze insurance policies and compare different coverage forms.

-  Excellent organizational skills, including the ability to multi-task and comply with deadlines.

-  Goal oriented and highly self-motivated and resourceful to achieve results.

-  Ability to work independently, as well as in a team environment.

-  Strong written and oral communication skills.

-  Proficient in Microsoft Office, Word, Excel and PowerPoint.

MRSGM NA is open to considering candidates in numerous locations, including Miami, FL. The salary range posted below applies to the Company’s Miami, FL location. The base salary range anticipated for this position is $50,000 to $80,000. In addition, the Company makes available a variety of benefits to employees, including health insurance coverage, life and disability insurance, 401k match, paid holidays, sick time, and paid vacation The salary estimate displayed represents the typical salary range for candidates hired in this position in Miami, FL. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to other employees already in this role. Most candidates will start in the bottom half of the range.

**About Us**

MRSGM N.A. is the holding company for Roanoke Insurance Group (RIG) and Munich Re Specialty Group Insurance Services (SIS) located throughout 7 locations in the United States and Canada with over 250 employees.

SIS provides insurance to retail and wholesale insurance brokers in North America. Specialty lines include ocean and inland marine, cyber, tech E&O, terrorism, active assailant & political violence.

RIG operates as a specialty insurance broker focused on surety, insurance and related offerings for logistics service providers, customs brokers and companies with supply chains.

**Benefits**

We offer our employees a diverse work environment which champions professional development, innovation and passion; providing employees with a great benefits package. All of our benefits are effective the first day of employment including:

-  Generous healthcare plans

-  Voluntary dental & vision plans

-  401(k) plan

-  Flexible spending plans

-  Health Savings Accounts (HSA)

-  Paid time off

-  Paid holidays

-  Tuition reimbursement

-  Short/long term disability

-  Paid Parental Leave

-  Employee Assistance Program (EAP)

-  Employee Wellbeing Program

-  Community involvement

-  Life insurance

At MRSGM N.A., individuality is a key driver for our success and progress. We believe that leveraging a variety of perspectives and backgrounds, and empowering all employees to make an impact, will motivate us to perform at our best and give us a competitive edge. We know there is always more work to be done, but we’re committed to building an inclusive culture where everyone is welcomed and valued for their authentic selves.

We offer equal opportunity employment regardless of age, sex, race, color, creed, national origin, religion, veteran status, sexual orientation, atypical hereditary traits, marital status, disability, gender identity or expression, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants requiring employer sponsorship of a visa will not be considered for this position.

California applicants, please review our CA Privacy Statement at: https://www.roanokegroup.com/career-opportunities/

MRSGM NA Customer Service, Commercial Insurance

Munich Re Specialty Global Markets North America (MRSGM N.A.) is looking for enthusiastic individuals to join us as we grow. As part of Munich Re Group, we are a unique organization providing expertise in specialty and marine lines of insurance as well as surety risks and customs bonds with in-house claims solutions.

We are seeking a Temporary Employee – Client Support, Surety Bonds to join the Roanoke Insurance Group division as a hybrid employee in our Houston, TX office reporting to the Regional Product Manager, Surety Bonds.

Job Profile

-  In accordance with the objectives and procedures outlined by management, to provide quality and profitable customer service and to perform administrative duties necessary to maintain and grow bond business

-  Assist service team with bond requests. This includes, but is not limited to: new client setup, bond issuance, bond terminations, bond riders, broker of record changes, billing, scanning/imaging documents, bond renewals, underwriting submissions and additional projects as assigned by Bond Manager

-  Utilize all available resources in order to properly obtain/maintain underwriting information

-  Maintain follow-up system to ensure requests are processed timely

-  Create and maintain positive relationships with customers and peers

-  Provide backup support, as requested

Job Requirements

-  Bachelor’s Degree Preferred or equivalent work experience

-  Excellent time management, customer service and interpersonal skills

-  Strong communication skills (written, verbal and listening)

-  Well organized with an aptitude for details

-  Able to work independently while taking ownership of a task through completion

The rate anticipated for this position is $20/hour.

**About Us**

MRSGM N.A. is the holding company for Roanoke Insurance Group (RIG) and Munich Re Specialty Group Insurance Services (SIS) located throughout 7 locations in the United States and Canada with over 250 employees.

SIS provides insurance to retail and wholesale insurance brokers in North America. Specialty lines include ocean and inland marine, cyber, tech E&O, terrorism, active assailant & political violence.

RIG operates as a specialty insurance broker focused on surety, insurance and related offerings for logistics service providers, customs brokers and companies with supply chains.

At MRSGM N.A., individuality is a key driver for our success and progress. We believe that leveraging a variety of perspectives and backgrounds, and empowering all employees to make an impact, will motivate us to perform at our best and give us a competitive edge. We know there is always more work to be done, but we’re committed to building an inclusive culture where everyone is welcomed and valued for their authentic selves.

We offer equal opportunity employment regardless of age, sex, race, color, creed, national origin, religion, veteran status, sexual orientation, atypical hereditary traits, marital status, disability, gender identity or expression, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MRSGM NA Client Support, Surety Bonds - TEMP

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Roanoke Insurance Group Inc.

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