The Senior Vice President of Member Services leads branch operations, lending, and recovery services to enhance member experience and drive organizational growth.
Responsibilities include developing enterprise-wide strategies, promoting a member-first culture, optimizing processes, overseeing lending and recovery strategies, ensuring regulatory compliance, and leveraging data for decision-making.
Ideal candidates will have 8-10+ years of leadership in financial services, with expertise in lending, operations, and member service delivery. Strong communication, team-building, and community-focused leadership are essential.
Salary ranges from $145,000 to $242,000 annually.