Idea to app, fast. Create beautiful, modern web applications at the speed of thought with the power of Replit's AI Agent.

Industry: Software Development
Company Size: 51-200 employees

Replit

Savvy Admin PROD

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.

Social media is one of the most important channels in Replit's go-to-market motion — not just for brand awareness, but as a direct driver of user acquisition, product discovery, and community trust. We're looking for the person who will own our social channels end to end.

You'll lead our social media strategy, working directly to the Head of Consumer and Brand Marketing. You'll define our voice, build our playbook from scratch, and turn Replit's narrative into content that gets people excited to use the product. You'll have creative latitude, working in close collaboration with GTM, Product, Engineering, Product Marketing, and Design, and a ringside seat to one of the most interesting moments in software history.

This is the right role if you've scaled social from the ground up before, you live on Instagram, TikTok, Reddit, and X, and you're energized by the challenge of building something durable, not just going viral.

**What You'll Do:**

- Define Replit’s social strategy: Own and execute Replit's social voice, content pillars, and channel strategy across all social channels

- Build the full social playbook: posting cadence, reply strategy, growth loops, meme formats, and distribution tactics — then keep iterating on what works

- Lead critical brand narrative campaigns: execute launches and multi-week arcs (product, research, ecosystem, partnerships) with clear goals and measurable outputs

- Community engagement: be in the trenches: replies, quote tweets, relationship-building with major accounts, builders, and media

- Content production: write punchy posts, threads, memes, and explainer content that makes complex ideas exciting and accessible

- Cross-functional coordination: work across marketing, comms, product, sales, engineer, and legal to move fast and ensure accuracy, timing, and risk control

- Analytics + iteration: track performance (impressions, engagement rate, follower growth, clickthrough, sentiment) and adjust weekly

- Social ecosystem relationships: identify, engage, and manage external creators, influencer partners, and key voices to extend our reach

- Rapid response + issues management: monitor AI narratives; respond quickly to FUD (social media: fear, uncertainty, doubt) and misinformation; coordinate internally on sensitive topics

**Required Skills & Experience:**

- 8+ years of social media experience at a high-growth B2C or beloved consumer tech company, with a clear track record of growing accounts from early stage

- Comfort operating in ambiguity and moving fast with imperfect information — you don't need a 10-slide deck to get started

- AI-native with a demonstrated track record of growing accounts (personal or brand) in the AI or consumer space; you have a portfolio we can actually see that demonstrate your voice, your instincts, and your results

- Elite copywriting: concise, witty, well-timed. You can do memes without being cringe. You understand that a single word can make or break a post.

- Deep platform fluency across X/Twitter, TikTok, Instagram, LinkedIn, and Reddit — including organic growth tactics, not just paid

- Strong narrative instincts: you know how to find the angle that makes people stop scrolling, and how to build on it over time

- Genuine curiosity about agentic AI tools and hands-on experience using them to scale your workflow

- Experience managing rapid response and issues: you've dealt with social media crises and know how to stay calm and strategic under pressure

**Bonus Qualifications**

- Short-form video creation and production experience

- A meaningful social media following of your own

- An active Replit builder — you've shipped something with the product

- Existing relationships with AI influencers, journalists, podcasters, or community leaders

- Experience at a B2C tech or early-stage startup: you know what it means to build with constraints and high stakes

- Based in or able to relocate to San Francisco Bay Area

**Full-Time Employee Benefits Include:**

💰 Competitive Salary & Equity

💹 401(k) Program with a 4% match (~~US Only ~~)

⚕️ Health, Dental, Vision and Life Insurance

🩼 Short Term and Long Term Disability

🚼 Paid Parental, Medical, Caregiver Leave

🏝 Flexible Time Off (FTO) + Holidays

🚗 Commuter Benefits (~~In-Office Only ~~)

📱 Monthly Wellness Stipend

🧑‍💻 Autonomous Work Environment

🖥 In Office Set-Up Reimbursement (~~In-Office Only ~~)

🚀 Quarterly Team Gatherings

☕ In Office Amenities (~~In-Office Only ~~)

**Want to learn more about what we are up to?**

- Meet the Replit Agent

- Replit: Make an app for that

- Replit Blog

- Amjad TED Talk

**Interviewing + Culture at Replit**

- Operating Principles

- Reasons not to work at Replit

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Compensation Range: $113K - $200K

Senior Social Media Manager

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.

**About the role:**

The Tier 2 Help Desk Technician serves as an advanced technical support resource and escalation point responsible for maintaining a high-quality end-user experience in a primarily Apple macOS environment. This role supports collaboration platforms such as Google Workspace and Slack, troubleshoots complex endpoint issues, assists with identity and access management workflows, and partners with infrastructure and security teams to resolve operational incidents. The technician also contributes to endpoint compliance, device management, and process standardization initiatives while mentoring Tier 1 staff and helping scale IT operations in a fast-paced, security-conscious organization.

**What You'll Do**

- Provide advanced onsite and remote technical support for end users in a primarily Apple macOS environment serving as an escalation point for Tier 1 support issues

- Troubleshoot and resolve complex hardware, software, authentication, connectivity, and endpoint management issues affecting laptops and mobile devices

- Support core productivity and collaboration platforms including Google Workspace, Slack, conferencing applications and related SaaS applications

- Oversee advanced onboarding and offboarding activities including device provisioning, access troubleshooting, escalation support for account lifecycle issues and new hire orientation

- Support endpoint management initiatives including device enrollment, policy enforcement, software deployment, patch validation and remediation activities through MDM platforms such as Kandji

- Assist with troubleshooting identity and access management issues including MFA, SSO and account provisioning workflows

- Participate in incident response and coordinate with infrastructure, security and systems administration teams to resolve escalated technical incidents

- Document troubleshooting procedures and operational runbooks within the ITSM platform and knowledge base

- Contribute to endpoint compliance efforts including patch management, user access reviews and security baseline adherence

- Support basic network troubleshooting including Wi-Fi, DNS, switching, VPN and office connectivity issues

- Manage IT inventory, equipment lifecycle tracking, and consumable stock levels while assisting with vendor coordination and hardware repair logistics

- Identify recurring issues and recommend automation, process improvements and standardization opportunities to improve service quality and operational efficiency

- Mentor Tier 1 technicians and assist with escalation handling, knowledge transfer and operational guidance

**Required Skills & Experience**

- 4+ years of experience in IT support, endpoint administration, or helpdesk operations in a macOS-focused environment

- Strong expertise troubleshooting Apple macOS systems, hardware, peripherals and enterprise collaboration tools

- Experience in Google Workspace administration and advanced end-user troubleshooting

- Familiarity with MDM and endpoint management platforms such as Kandji, JumpCloud, Intune or similar solutions

- Exposure to endpoint security tooling including EDR, DLP and compliance enforcement technologies

- Understanding of identity and access management concepts including MFA, SSO, RBAC, and account lifecycle management

- Experience troubleshooting conferencing and AV systems including Zoom Rooms, Google Meet, microphones, displays and room control systems

- Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN and wireless networking troubleshooting

- Experience using ITSM or ticketing platforms

- Strong troubleshooting and analytical skills with the ability to diagnose complex technical issues across multiple systems

- Excellent customer service, communication and documentation skills

- Ability to prioritize multiple concurrent requests in a fast-paced environment

- Able to lift and move IT equipment (up to 40 lbs) and perform hands-on deskside support activities

- Be onsite in the Foster City HQ at least four days per week

**Bonus Qualifications**

- Hands on experience supporting Microsoft Windows in an enterprise environment

- Previous roles working in a high-growth SaaS environment

- Familiarity with SOC 2 and ISO 27001 operational requirements

- Relevant certifications such as CompTIA Network+, Apple Certified Support Professional (ACSP) or similar

- Active Replit user and passionate about making software creation more accessible

~~This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday.~~

**Full-Time Employee Benefits Include:**

💰 Competitive Salary & Equity

💹 401(k) Program with a 4% match (~~US Only ~~)

⚕️ Health, Dental, Vision and Life Insurance

🩼 Short Term and Long Term Disability

🚼 Paid Parental, Medical, Caregiver Leave

🏝 Flexible Time Off (FTO) + Holidays

🚗 Commuter Benefits (~~In-Office Only ~~)

📱 Monthly Wellness Stipend

🧑‍💻 Autonomous Work Environment

🖥 In Office Set-Up Reimbursement (~~In-Office Only ~~)

🚀 Quarterly Team Gatherings

☕ In Office Amenities (~~In-Office Only ~~)

**Want to learn more about what we are up to?**

- Meet the Replit Agent

- Replit: Make an app for that

- Replit Blog

- Amjad TED Talk

**Interviewing + Culture at Replit**

- Operating Principles

- Reasons not to work at Replit

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Compensation Range: $113K - $148K

Tier 2 Help Desk Technician

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