Technical Support Specialist
5+ years
United States
Full-time
Remote
1 month ago
About the role
1. About Our Client:The organization operates in the recruiting and hiring technology sector, addressing challenges in making hiring processes effective and inclusive. It provides a platform that supports organizational change in recruitment, aiming to improve how companies hire by offering tools that enhance customer experience and satisfaction. The company maintains a remote-first work environment with offices in New York City and Ireland and emphasizes inclusivity and diverse perspectives. It has been recognized for its workplace culture by notable industry awards.
2. About the Opportunity:The Technical Support Specialist role is focused on delivering high-quality customer support and serving as a product expert. This position is critical in helping customers effectively use the recruiting platform, ensuring their issues are resolved and feedback is communicated to relevant teams. The role contributes to improving customer satisfaction and supports the organization’s mission to transform hiring practices.
3. Responsibilities:• Serve as the first point of contact for technical support via email and online chat.
• Answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately.
• Diagnose and resolve customer issues with the product suite, escalating when necessary.
• Expand product and technical knowledge through training and experience.
• Recommend product and process improvements.
• Undertake additional projects as needed.
4. Requirements:• Minimum 2 years of customer-facing experience with email and live chat; phone and video experience is a plus.
• Experience using Zendesk.
• Background in SaaS.
• Strong problem-solving and analytical skills.
• Persistence in resolving customer requests.
• Passion for learning and knowledge sharing.
• Excellent written and verbal communication for diverse audiences.
• Authorization to work full-time in the United States.
5. Pay Range and Compensation Package:• National pay range for this role is $55,800 to $76,398, based on experience and qualifications.
• Eligible roles may receive stock options, bonuses, merit increases, and sales commissions as applicable.
6. Benefits & Perks:• Medical, dental, and vision insurance.
• Basic life insurance.
• Mental health resources.
• Financial wellness benefits.
• Fully paid parental leave.
• Short-term and long-term disability coverage (US-based employees).
• 401(k) plan with company match (US-based employees).
• Up to 14 scheduled paid holidays and 80 hours of paid sick leave annually (US-based employees).
• Paid vacation time varying by tenure and flexible paid time off for exempt employees.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
2. About the Opportunity:The Technical Support Specialist role is focused on delivering high-quality customer support and serving as a product expert. This position is critical in helping customers effectively use the recruiting platform, ensuring their issues are resolved and feedback is communicated to relevant teams. The role contributes to improving customer satisfaction and supports the organization’s mission to transform hiring practices.
3. Responsibilities:• Serve as the first point of contact for technical support via email and online chat.
• Answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately.
• Diagnose and resolve customer issues with the product suite, escalating when necessary.
• Expand product and technical knowledge through training and experience.
• Recommend product and process improvements.
• Undertake additional projects as needed.
4. Requirements:• Minimum 2 years of customer-facing experience with email and live chat; phone and video experience is a plus.
• Experience using Zendesk.
• Background in SaaS.
• Strong problem-solving and analytical skills.
• Persistence in resolving customer requests.
• Passion for learning and knowledge sharing.
• Excellent written and verbal communication for diverse audiences.
• Authorization to work full-time in the United States.
5. Pay Range and Compensation Package:• National pay range for this role is $55,800 to $76,398, based on experience and qualifications.
• Eligible roles may receive stock options, bonuses, merit increases, and sales commissions as applicable.
6. Benefits & Perks:• Medical, dental, and vision insurance.
• Basic life insurance.
• Mental health resources.
• Financial wellness benefits.
• Fully paid parental leave.
• Short-term and long-term disability coverage (US-based employees).
• 401(k) plan with company match (US-based employees).
• Up to 14 scheduled paid holidays and 80 hours of paid sick leave annually (US-based employees).
• Paid vacation time varying by tenure and flexible paid time off for exempt employees.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
Skills
Software DevelopmentSales