System Engineer - Infrastructure
5+ years
United States
Full-time
Remote
1 month ago
About the role
About Our Client
Vital Care operates in the healthcare pharmacy franchise sector, serving patients with chronic and acute conditions through a network of over 100 franchised infusion pharmacies and clinics across 35 states in the United States. The organization focuses on underserved and secondary markets, aiming to improve patient and healthcare professional outcomes by supporting locally-owned franchise operations since 1986.
About the Opportunity
The System Engineer - Infrastructure is responsible for implementing, maintaining, and optimizing critical IT infrastructure systems that support a fully distributed, remote workforce. This role focuses on endpoint management, identity and access management, and delivering Level 2 technical support. The position contributes by ensuring reliable and secure IT operations aligned with strategic goals, supporting various platforms and cloud services, and collaborating with senior engineers on infrastructure projects.
Responsibilities
Requirements
Preferred Qualifications
Compensation and Benefits
Compensation
Benefits & Perks
Equal Opportunity Statement
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
About RemoteHunter
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
Vital Care operates in the healthcare pharmacy franchise sector, serving patients with chronic and acute conditions through a network of over 100 franchised infusion pharmacies and clinics across 35 states in the United States. The organization focuses on underserved and secondary markets, aiming to improve patient and healthcare professional outcomes by supporting locally-owned franchise operations since 1986.
About the Opportunity
The System Engineer - Infrastructure is responsible for implementing, maintaining, and optimizing critical IT infrastructure systems that support a fully distributed, remote workforce. This role focuses on endpoint management, identity and access management, and delivering Level 2 technical support. The position contributes by ensuring reliable and secure IT operations aligned with strategic goals, supporting various platforms and cloud services, and collaborating with senior engineers on infrastructure projects.
Responsibilities
- Endpoint Management: Act as the primary specialist for Windows 11 endpoint imaging, deployment, and troubleshooting. Manage endpoint policies and compliance using Microsoft Intune and deploy Windows Autopilot for device provisioning.
- Cross-Platform Support: Troubleshoot endpoint issues across Windows, Apple, macOS, and iOS platforms. Support the entire endpoint lifecycle from initial procurement through final decommissioning.
- Infrastructure Security: Ensure endpoints meet all security requirements, including encryption and antivirus settings. Monitor and optimize system performance, security, and compliance with industry security standards.
- Technical Support: Provide Tier 2 infrastructure support covering endpoints, servers, and networking. Identify, troubleshoot, and escalate complex system and network issues.
- Identity & Cloud Services: Support Microsoft 365 services and Identity and Access Management frameworks. Assist senior engineers with foundational Azure infrastructure tasks and own support for assigned software tools.
- Automation & Projects: Develop and maintain basic PowerShell scripts for infrastructure automation. Lead small-to-medium infrastructure projects and contribute to larger corporate initiatives.
Requirements
- Professional Experience: Minimum of 2 years of experience as a Systems Engineer focused on infrastructure and endpoint management.
- Technical Ecosystems: Hands-on experience with Microsoft Intune, Windows Autopilot, and Windows 11 deployment strategies.
- Identity Management: Direct knowledge of Microsoft 365 Identity and Access Management, including Azure AD, MFA, and Conditional Access policies.
- Core Troubleshooting: Strong troubleshooting skills for hardware, software, and general network issues.
- Soft Skills: Excellent communication, customer service, and technical writing skills. Strong organizational capabilities with the ability to work independently in remote settings.
- Operations: Willingness to support after-hours operations when system needs arise.
- Education: Bachelor's degree in Computer Science, IT, or equivalent hands-on experience.
Preferred Qualifications
- Scripting and automation abilities utilizing PowerShell.
- Experience managing Apple, macOS, and iOS devices within an enterprise environment.
Compensation and Benefits
Compensation
- Pay & Package: The exact pay range and total compensation package for this role will be determined based on the selected candidate’s experience, skills, and other relevant factors.
Benefits & Perks
- Health & Wellness: Comprehensive medical, dental, and vision plans, along with flexible spending accounts (FSA) and health savings accounts (HSA). Medical carrier rewards programs are also provided.
- Time Off: Paid time off, personal days, company-paid holidays, paid paternity leave, and dedicated volunteerism days off.
- Financial Security: 401(k) retirement plan with company matching, plus tuition reimbursement programs.
- Income Protection: Company-sponsored basic life insurance and long-term disability insurance. Employee-paid voluntary options are available for life, accident, critical illness, and short-term disability insurance.
- Support & Growth: Employee assistance programs covering mental health, financial, and legal support. Access to professional development, growth opportunities, and an employee referral program.
Equal Opportunity Statement
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
About RemoteHunter
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
Skills
Software Development