Risk Operations Analyst
6 - 10 years
United States
Full-time
Remote
2 months ago
About the role
1. About Our Client:The organization operates in the online services industry, providing tools and support to entrepreneurs and small businesses to establish and grow their online presence. It addresses challenges related to digital entrepreneurship by offering platforms to create websites, attract customers, sell products and services, and manage business operations. The organization emphasizes inclusivity and diversity, integrating principles of equity and belonging into its workplace and customer experiences to support a broad range of entrepreneurs globally.
2. About the Opportunity:The Risk Operations Analyst*plays a critical role in protecting the payments platform by investigating high-risk merchant accounts and transactions to prevent fraud and credit losses. This position contributes to maintaining a secure environment for customers, identifying emerging fraud trends, and enhancing risk management processes, ensuring the integrity and trustworthiness of the payment system.
3. Responsibilities:• Review high-risk transactions and account activities in a fast-paced queue-based setting.
• Conduct detailed investigations by collecting and analyzing merchant business and account information.
• Identify and report emerging fraud and risk patterns.
• Provide feedback and propose improvements to risk workflows.
• Support merchants by facilitating a smooth and secure experience.
• Maintain operational production and quality standards.
4. Requirements:• Minimum of 3 years’ experience in fraud or risk management, including work in queue-based or support roles.
• Customer-focused mindset with effective collaboration skills across teams.
• Ability to work independently, navigate ambiguity, and proactively address potential issues.
• Strong commitment to learning and expanding expertise in fraud and risk.
• Availability to work weekends and holidays within Pacific Time zone business hours.
• Preferred: At least 2 years of experience in payments or eCommerce.
5. Pay Range and Compensation Package:• Compensation varies by location and experience; estimated base pay ranges include $79,500 to $119,500 in certain regions.
• Eligibility for corporate bonuses and equity awards may apply based on individual plans and qualifications.
6. Benefits & Perks:• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid sick time and paid flexible time off.
• Paid parental leave.
• Life insurance and disability coverage.
• Employee Assistance Programs and mental health support.
• Remote or hybrid work options.
• Paid holidays and wellness days.
• Tuition assistance.
• Adoption, surrogacy, and fertility benefits.
• Dependent daycare and backup care.
• Employee stock purchase plan.
• Financial education and advice.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
2. About the Opportunity:The Risk Operations Analyst*plays a critical role in protecting the payments platform by investigating high-risk merchant accounts and transactions to prevent fraud and credit losses. This position contributes to maintaining a secure environment for customers, identifying emerging fraud trends, and enhancing risk management processes, ensuring the integrity and trustworthiness of the payment system.
3. Responsibilities:• Review high-risk transactions and account activities in a fast-paced queue-based setting.
• Conduct detailed investigations by collecting and analyzing merchant business and account information.
• Identify and report emerging fraud and risk patterns.
• Provide feedback and propose improvements to risk workflows.
• Support merchants by facilitating a smooth and secure experience.
• Maintain operational production and quality standards.
4. Requirements:• Minimum of 3 years’ experience in fraud or risk management, including work in queue-based or support roles.
• Customer-focused mindset with effective collaboration skills across teams.
• Ability to work independently, navigate ambiguity, and proactively address potential issues.
• Strong commitment to learning and expanding expertise in fraud and risk.
• Availability to work weekends and holidays within Pacific Time zone business hours.
• Preferred: At least 2 years of experience in payments or eCommerce.
5. Pay Range and Compensation Package:• Compensation varies by location and experience; estimated base pay ranges include $79,500 to $119,500 in certain regions.
• Eligibility for corporate bonuses and equity awards may apply based on individual plans and qualifications.
6. Benefits & Perks:• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid sick time and paid flexible time off.
• Paid parental leave.
• Life insurance and disability coverage.
• Employee Assistance Programs and mental health support.
• Remote or hybrid work options.
• Paid holidays and wellness days.
• Tuition assistance.
• Adoption, surrogacy, and fertility benefits.
• Dependent daycare and backup care.
• Employee stock purchase plan.
• Financial education and advice.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
Skills
Software DevelopmentFinance