Operations Assistant (Mid-Atlantic Region)
5+ years
United States
Full-time
Remote
1 month ago
About the role
1. About Our Client:The organization operates in the intercultural exchange and educational program space, offering opportunities for foreign nationals to experience American culture. With operations in over 100 countries, it addresses the challenge of cultural exchange by facilitating diverse educational and cultural programs that connect international participants with U.S. experiences.
2. About the Opportunity:The Operations Assistant supports the BridgeUSA Summer Work Travel Program by providing customer service and operational assistance to international university participants and host employers in the Mid-Atlantic region. This role ensures smooth participant experiences by managing applications, securing housing, vetting employers, and supporting ongoing program compliance and participant welfare.
3. Responsibilities:• Handle high volumes of calls and emails from participants and employers
• Respond to inquiries about insurance, Social Security, housing, job concerns, and transportation within one business day
• Research and apply U.S. government regulations related to the J-1 visa program
• Address urgent or escalated participant health, safety, and welfare issues
• Vet employer placements to meet government standards
• Update and renew host employer documents
• Mediate concerns between employers and participants
• Ensure program compliance throughout the season
• Maintain accurate participant and employer records
• Confirm participant arrivals and monthly check-ins using the program database
• Research and secure housing for participants
• Attend regional and all-team meetings and trainings
• Assist with employer job descriptions, participant interviews, and selection
• Conduct occasional site visits to employers and participants
• Plan and implement cultural activities
• Participate in community support group meetings and orientations
• Assist in reporting participant issues to the U.S. Department of State
• Perform other duties as assigned
4. Requirements:• Experience handling high volumes of calls and emails
• Customer service experience
• Knowledge or experience with the BridgeUSA Summer Work Travel program preferred
• Experience in cultural exchange programs preferred
• Remote work experience preferred but not required
• Associate''s degree or equivalent experience
• Familiarity with international cultures
• Strong writing and time management skills
• Proficiency in Excel, Word, Outlook; Salesforce experience a plus
• Ability to work remotely without onsite supervision
• Availability for on-call emergency support on a rotating schedule
• Strong organizational and multitasking abilities
• Flexibility and adaptability in a changing environment
• Proactive and self-motivated attitude
• Valid driver’s license and availability for occasional domestic travel
5. Pay Range and Compensation Package:• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
2. About the Opportunity:The Operations Assistant supports the BridgeUSA Summer Work Travel Program by providing customer service and operational assistance to international university participants and host employers in the Mid-Atlantic region. This role ensures smooth participant experiences by managing applications, securing housing, vetting employers, and supporting ongoing program compliance and participant welfare.
3. Responsibilities:• Handle high volumes of calls and emails from participants and employers
• Respond to inquiries about insurance, Social Security, housing, job concerns, and transportation within one business day
• Research and apply U.S. government regulations related to the J-1 visa program
• Address urgent or escalated participant health, safety, and welfare issues
• Vet employer placements to meet government standards
• Update and renew host employer documents
• Mediate concerns between employers and participants
• Ensure program compliance throughout the season
• Maintain accurate participant and employer records
• Confirm participant arrivals and monthly check-ins using the program database
• Research and secure housing for participants
• Attend regional and all-team meetings and trainings
• Assist with employer job descriptions, participant interviews, and selection
• Conduct occasional site visits to employers and participants
• Plan and implement cultural activities
• Participate in community support group meetings and orientations
• Assist in reporting participant issues to the U.S. Department of State
• Perform other duties as assigned
4. Requirements:• Experience handling high volumes of calls and emails
• Customer service experience
• Knowledge or experience with the BridgeUSA Summer Work Travel program preferred
• Experience in cultural exchange programs preferred
• Remote work experience preferred but not required
• Associate''s degree or equivalent experience
• Familiarity with international cultures
• Strong writing and time management skills
• Proficiency in Excel, Word, Outlook; Salesforce experience a plus
• Ability to work remotely without onsite supervision
• Availability for on-call emergency support on a rotating schedule
• Strong organizational and multitasking abilities
• Flexibility and adaptability in a changing environment
• Proactive and self-motivated attitude
• Valid driver’s license and availability for occasional domestic travel
5. Pay Range and Compensation Package:• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
Skills
AdministrativeSoftware Development