IT Support Technician - Remote
6 - 10 years
United States
Full-time
Remote
1 month ago
About the role
1. About Our Client:The organization is a North American provider in the radiopharmaceutical sector, functioning as a radiopharmacy, a Contract Development and Manufacturing Organization, and a radiotherapeutic drug company. It develops, manufactures, and distributes diagnostic and therapeutic radiopharmaceuticals that impact patient care. Operating within a highly regulated healthcare environment, the organization prioritizes operational reliability, compliance, uptime, and technical precision. Its IT department supports manufacturing, quality, operations, and corporate functions throughout the enterprise.
2. About the Opportunity:The IT Support Technician is a senior Service Desk role supporting mission-critical operations in a regulated healthcare setting. This position involves managing and resolving complex IT issues as an escalation point for Level 2–3 incidents. The role also contributes to AI-driven improvements and Power Platform automation initiatives that enhance IT and departmental workflows, playing a key role in improving service efficiency and operational reliability.
3. Responsibilities:• Manage and resolve Level 2–3 service desk tickets across North America
• Serve as escalation point for complex incidents and root cause analysis
• Troubleshoot Windows 10/11, macOS, identity, network, endpoint, and enterprise application issues
• Administer Microsoft 365 including SharePoint, Teams, Exchange, and OneDrive
• Manage identity systems such as Active Directory, Entra ID, and Okta
• Stage, configure, image, and ship laptops and desktops for hires, repairs, replacements, and upgrades
• Manage endpoint lifecycle and compliance with Intune and MDM solutions
• Participate in 24/7 after-hours and weekend on-call rotation
• Identify opportunities to improve request handling, incident resolution, and knowledge management using AI
• Support automation and reporting development using Power Apps, Power Automate, Power BI, ChatGPT, and Microsoft Copilot
• Perform other duties as assigned
• Travel to organizational sites across North America and Canada as required
4. Requirements:• Minimum 7 years of enterprise IT Service Desk or End-User Computing experience
• Proven Level 2–3 troubleshooting skills in complex environments
• Strong Microsoft 365 and SharePoint administration experience
• Hands-on experience with Intune and endpoint lifecycle management
• Experience with Active Directory, Entra ID, and Okta
• Experience with Power Apps, Power Automate, and Power BI
• Practical experience with enterprise AI platforms such as ChatGPT (OpenAI) and Microsoft Copilot
• Ability to clearly communicate technical and AI concepts to non-technical stakeholders
• Strong time management and ability to work independently
5. Pay Range and Compensation Package:• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.
6. Benefits & Perks:• 401(k) retirement benefit program
• Medical insurance
• Dental care
• Disability insurance
• Employee assistance program
• Life insurance
• Paid time off
• Vision care
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
2. About the Opportunity:The IT Support Technician is a senior Service Desk role supporting mission-critical operations in a regulated healthcare setting. This position involves managing and resolving complex IT issues as an escalation point for Level 2–3 incidents. The role also contributes to AI-driven improvements and Power Platform automation initiatives that enhance IT and departmental workflows, playing a key role in improving service efficiency and operational reliability.
3. Responsibilities:• Manage and resolve Level 2–3 service desk tickets across North America
• Serve as escalation point for complex incidents and root cause analysis
• Troubleshoot Windows 10/11, macOS, identity, network, endpoint, and enterprise application issues
• Administer Microsoft 365 including SharePoint, Teams, Exchange, and OneDrive
• Manage identity systems such as Active Directory, Entra ID, and Okta
• Stage, configure, image, and ship laptops and desktops for hires, repairs, replacements, and upgrades
• Manage endpoint lifecycle and compliance with Intune and MDM solutions
• Participate in 24/7 after-hours and weekend on-call rotation
• Identify opportunities to improve request handling, incident resolution, and knowledge management using AI
• Support automation and reporting development using Power Apps, Power Automate, Power BI, ChatGPT, and Microsoft Copilot
• Perform other duties as assigned
• Travel to organizational sites across North America and Canada as required
4. Requirements:• Minimum 7 years of enterprise IT Service Desk or End-User Computing experience
• Proven Level 2–3 troubleshooting skills in complex environments
• Strong Microsoft 365 and SharePoint administration experience
• Hands-on experience with Intune and endpoint lifecycle management
• Experience with Active Directory, Entra ID, and Okta
• Experience with Power Apps, Power Automate, and Power BI
• Practical experience with enterprise AI platforms such as ChatGPT (OpenAI) and Microsoft Copilot
• Ability to clearly communicate technical and AI concepts to non-technical stakeholders
• Strong time management and ability to work independently
5. Pay Range and Compensation Package:• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.
6. Benefits & Perks:• 401(k) retirement benefit program
• Medical insurance
• Dental care
• Disability insurance
• Employee assistance program
• Life insurance
• Paid time off
• Vision care
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
Skills
Software Development