Customer Service Representative - June 2026 Start - Inbound Only
2 - 5 years
United States
Full-time
Remote
1 month ago
About the role
About Our Client
The organization is a mission-driven provider in the customer service and support sector, specifically dedicated to assisting the Veteran community. By operating a fully remote inbound call center, they address the challenge of providing accessible, responsive, and respectful support to those who have served. The program is built on a foundation of empathy and excellence, fostering a supportive environment for employees that directly translates into high-quality care for Veterans across the country.
About the Opportunity
The Customer Service Representative is a critical frontline role responsible for being the voice of support for Veterans. Working in a fully remote environment, you will handle inbound inquiries, providing accurate information and compassionate solutions. This position is essential for maintaining the organization’s high standards of service, ensuring every caller feels heard and helped. This is a structured role with a set schedule, perfect for individuals who are disciplined, service-oriented, and eager to make a tangible difference from their home office.
Responsibilities
Requirements
Compensation & Benefits
Compensation
Benefits & Perks
Equal Opportunity Statement
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
About RemoteHunter
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
The organization is a mission-driven provider in the customer service and support sector, specifically dedicated to assisting the Veteran community. By operating a fully remote inbound call center, they address the challenge of providing accessible, responsive, and respectful support to those who have served. The program is built on a foundation of empathy and excellence, fostering a supportive environment for employees that directly translates into high-quality care for Veterans across the country.
About the Opportunity
The Customer Service Representative is a critical frontline role responsible for being the voice of support for Veterans. Working in a fully remote environment, you will handle inbound inquiries, providing accurate information and compassionate solutions. This position is essential for maintaining the organization’s high standards of service, ensuring every caller feels heard and helped. This is a structured role with a set schedule, perfect for individuals who are disciplined, service-oriented, and eager to make a tangible difference from their home office.
Responsibilities
- Inbound Support: Answer incoming calls promptly and assist Veterans with various inquiries and service needs.
- Empathetic Service: Approach every interaction with a positive, understanding, and patient demeanor.
- Problem Resolution: Actively listen to customer concerns and work diligently to find and implement effective solutions.
- Documentation: Maintain high levels of accuracy by documenting all call details and actions taken within the internal system.
- Relationship Building: Develop positive rapport with a diverse group of callers, ensuring a respectful experience for all.
- Operational Commitment: Ensure end-of-day coverage by handling all calls remaining in the queue, which may occasionally require overtime.
- Administrative Tasks: Perform additional support tasks as assigned to improve overall team efficiency.
Requirements
- Citizenship: Must be a U.S. Citizen (work sponsorship is not available).
- Documentation: Must possess two valid forms of ID; one must be a REAL ID or a valid U.S. Passport.
- Clearance: Ability to obtain and pass a mandatory VA government background check.
- Experience: At least one year of call center experience is preferred.
- Skills: Strong verbal and written communication skills; proficiency with standard office software and equipment.
- Attributes: Exceptional attention to detail and the ability to work effectively both independently and as part of a collaborative remote team.
Compensation & Benefits
Compensation
- Total Hourly Pay: $21.97/hour.
- Base Pay: $17.20/hour.
- Health & Wellness Benefit: $4.77/hour (available for up to 40 hours per week).
- Note: Pay rates may increase depending on specific geographic location and VA compliance requirements.
Benefits & Perks
- Remote Work: Fully remote opportunity with all necessary computer equipment provided.
- Health: Comprehensive medical, dental, and vision insurance plans.
- Retirement: 401(k) with employer matching.
- Time Off: Paid time off, sick leave, and 11 paid holidays annually.
- Growth: Paid training programs, tuition assistance, and clear opportunities for internal advancement.
- Culture: Employee support programs and a professional, business-casual remote work environment.
Equal Opportunity Statement
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
About RemoteHunter
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
Skills
Software Development