Customer Care Agent Energy Efficiency (Call Center) - ICF
5+ years
United States
Full-time
Hybrid
1 month ago
About the role
1. About Our Client : The organization operates within the commercial energy sector, focusing on energy efficiency. It addresses the challenges of managing and supporting a wide portfolio of energy efficiency programs by providing specialized customer service through advanced call center technology and streamlined, paperless processes. The team is composed of trained professionals dedicated to facilitating customer and participant engagement in energy-efficiency initiatives.
2. About the Opportunit y: TheCustomer Care Agent Energy Efficiency (Call Center ) role is designed to deliver exceptional support to applicants and participants of utility-sponsored energy programs. This position plays a crucial role in managing high-volume customer interactions across multiple communication channels, ensuring program inquiries and application processes are handled effectively. The role supports the organization’s mission by enhancing customer experience and facilitating the adoption of energy-efficient technologies
.
3. Responsibiliti e
ed.
4. Requirem e
ents.
5. Pay Range and Compensation P a
414.00.
6. Equal Opportunity S tatement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national
origin.
Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career pag
e or ATS.
2. About the Opportunit y: TheCustomer Care Agent Energy Efficiency (Call Center ) role is designed to deliver exceptional support to applicants and participants of utility-sponsored energy programs. This position plays a crucial role in managing high-volume customer interactions across multiple communication channels, ensuring program inquiries and application processes are handled effectively. The role supports the organization’s mission by enhancing customer experience and facilitating the adoption of energy-efficient technologies
.
3. Responsibiliti e
- s:
- Manage high volumes of non-scripted customer interactions via phone, email, and chat, maintaining quality and productivity standar
- ds.Conduct proactive outbound calls and follow-ups as part of routine operatio
- ns.Assist customers with inquiries related to energy applications and program guidelin
- es.Provide technical guidance on energy-efficient technologies and practices to program participan
- ts.Interface with customers and contractors in utility-sponsored progra
- ms.Coordinate and follow up on quality control activities such as inspections and surve
- ys.Perform other administrative duties as assign
ed.
4. Requirem e
- nts:
- High school dip
- loma.Minimum of 2 years’ experience in call center or high-volume phone-based customer ser
- vice.Proficient with MS Word, Excel, and MS Office Suite for at least 2 y
- ears.Ability to pass a background check and drug scree
- ning.Preferred: sales or customer service experi
- ence.Strong computer skills including data entry and database navigation; typing speed of 45–50
- wpm.Ability to quickly identify issues, analyze information, and develop solut
- ions.Professional, courteous, cooperative, and team-oriented atti
- tude.High energy and positivity; capable of working independently in a fast-paced environ
- ment.Strong organizational and analytical skills with the ability to manage multiple priori
- ties.Willingness to work limited overtime if ne
- eded.Ability to remain seated for extended periods in a distraction-free environ
- ment.Enthusiasm for learning about the energy industry and making a positive im
- pact.Experience assisting diverse program participants and troubleshooting application requirem
ents.
5. Pay Range and Compensation P a
- ckage:
- The pay range for this position based on full-time employment is $34,
414.00.
6. Equal Opportunity S tatement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national
origin.
Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career pag
e or ATS.
Skills
Software Development