Communication Specialist
2 - 5 years
United States
Full-time
Remote
1 month ago
About the role
1. About Our Client:The organization operates in the ethics and compliance industry, addressing workplace safety, ethical conduct, and employee voice. It focuses on helping organizations worldwide protect their employees and improve work environments while minimizing risk. The organization offers Hotline and Incident Management services, supporting clients with confidential reporting of workplace concerns and violations. It maintains a diverse, multilingual team to serve a broad customer base and emphasizes integrity and accountability.
2. About the Opportunity:The Communication Specialist role is responsible for capturing sensitive information through inbound calls related to confidential workplace issues and unethical conduct. This position contributes by enabling clients to gain insight into workplace risks and helping improve organizational environments. The role directly impacts the quality of service provided by the Hotline and Incident Management program and supports maintaining trust and confidentiality. This is a remote, customer-facing role requiring emotional resilience and strong communication skills.
3. Responsibilities:• Engage reporters with care and ensure confidentiality
• Answer inbound calls promptly and follow intake procedures
• Conduct guided interviews to accurately capture report details
• Maintain strict confidentiality of all information
• Support special projects and departmental tasks as assigned
• Adhere to scheduled shifts and maintain flexibility for 24/7 operations
4. Requirements:• Strong customer service skills and results orientation
• Emotional resilience in handling sensitive and distressing information
• Availability to work at least one weekend day per week
• Quiet, secure remote workspace with recommended internet speeds of 25 mbps download and 10 mbps upload
• Minimum typing speed of 35 WPM
• Ability to multitask while interviewing and recording information accurately
• Experience with MS Office and proprietary software navigation
• Comfort working in a fast-paced, candid environment that values innovation and accountability
• Willingness to use AI and emerging technologies to enhance work
5. Pay Range and Compensation Package:• Starting pay is $15.50 per hour
• Starting pay for bilingual roles is $17.50 per hour
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
2. About the Opportunity:The Communication Specialist role is responsible for capturing sensitive information through inbound calls related to confidential workplace issues and unethical conduct. This position contributes by enabling clients to gain insight into workplace risks and helping improve organizational environments. The role directly impacts the quality of service provided by the Hotline and Incident Management program and supports maintaining trust and confidentiality. This is a remote, customer-facing role requiring emotional resilience and strong communication skills.
3. Responsibilities:• Engage reporters with care and ensure confidentiality
• Answer inbound calls promptly and follow intake procedures
• Conduct guided interviews to accurately capture report details
• Maintain strict confidentiality of all information
• Support special projects and departmental tasks as assigned
• Adhere to scheduled shifts and maintain flexibility for 24/7 operations
4. Requirements:• Strong customer service skills and results orientation
• Emotional resilience in handling sensitive and distressing information
• Availability to work at least one weekend day per week
• Quiet, secure remote workspace with recommended internet speeds of 25 mbps download and 10 mbps upload
• Minimum typing speed of 35 WPM
• Ability to multitask while interviewing and recording information accurately
• Experience with MS Office and proprietary software navigation
• Comfort working in a fast-paced, candid environment that values innovation and accountability
• Willingness to use AI and emerging technologies to enhance work
5. Pay Range and Compensation Package:• Starting pay is $15.50 per hour
• Starting pay for bilingual roles is $17.50 per hour
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
Skills
Software Development