Retail Director
10+ years
United States
Full-time
Remote
1 month ago
About the role
Retail Director (Remote – United States)
The Retail Director is responsible for leading overall retail strategy, operations, and performance across multiple channels in a remote-first environment. This role focuses on driving revenue growth, improving customer experience, and ensuring consistent execution across retail touchpoints, including digital and physical operations where applicable.
Key Responsibilities:
Qualifications:
This role is suited for a strategic retail leader who excels at building scalable retail systems, improving customer engagement, and driving sustainable revenue growth.
The Retail Director is responsible for leading overall retail strategy, operations, and performance across multiple channels in a remote-first environment. This role focuses on driving revenue growth, improving customer experience, and ensuring consistent execution across retail touchpoints, including digital and physical operations where applicable.
Key Responsibilities:
- Develop and execute retail strategies aligned with company growth objectives and market positioning
- Oversee multi-channel retail operations, including sales performance, merchandising, and store/online alignment
- Analyze sales data, customer behavior, and market trends to identify growth opportunities
- Lead pricing, promotion, and inventory strategies to optimize profitability and turnover
- Partner with marketing, product, supply chain, and finance teams to ensure operational alignment
- Drive customer experience improvements across all retail channels
- Manage vendor and retail partner relationships to support business expansion
- Establish and track key performance indicators (KPIs) for retail performance and execution
- Lead and support distributed retail teams in a remote environment
- Ensure consistency in brand presentation, product availability, and service standards
Qualifications:
- Bachelor’s degree in Business Administration, Retail Management, Marketing, or related field (MBA preferred)
- 8+ years of experience in retail management, retail operations, or commercial leadership roles
- Strong understanding of omni-channel retail environments and consumer behavior
- Experience with retail analytics, forecasting, and performance optimization
- Familiarity with retail systems, CRM tools, and merchandising platforms
- Strong leadership, communication, and cross-functional collaboration skills
- Ability to manage complex priorities in a fast-paced, data-driven environment
This role is suited for a strategic retail leader who excels at building scalable retail systems, improving customer engagement, and driving sustainable revenue growth.
Skills
Luxury Goods & JewelrySales and business development