Customer Success Coordinator
5+ years
Matawan, NJ
$60k - $65k/year
Full-time
Onsite
1 month ago
About the role
Job Title: Customer Success Coordinator
Location: Matawan, NJ (Onsite)
Travel: Up to 25%
Language Requirement: Bilingual (English & Spanish)
Position Overview
The Customer Success Coordinator is a relationship-driven role responsible for delivering a seamless, high-touch onboarding and support experience for new store partners. Acting as a primary point of contact, this individual will guide store owners and managers from initial onboarding through early operations, ensuring a smooth transition and strong foundation for long-term success.
This role requires close collaboration across internal teams, strong organizational skills, and a proactive, service-oriented mindset to create a consistent, efficient, and “white-glove” experience.
Key Responsibilities
Qualifications
Location: Matawan, NJ (Onsite)
Travel: Up to 25%
Language Requirement: Bilingual (English & Spanish)
Position Overview
The Customer Success Coordinator is a relationship-driven role responsible for delivering a seamless, high-touch onboarding and support experience for new store partners. Acting as a primary point of contact, this individual will guide store owners and managers from initial onboarding through early operations, ensuring a smooth transition and strong foundation for long-term success.
This role requires close collaboration across internal teams, strong organizational skills, and a proactive, service-oriented mindset to create a consistent, efficient, and “white-glove” experience.
Key Responsibilities
- Serve as the primary point of contact for new store owners and managers throughout onboarding and early operations.
- Build strong, trust-based relationships and act as an advocate for store needs internally.
- Coordinate cross-functional onboarding efforts across internal teams, vendors, and store stakeholders.
- Lead or support recurring onboarding/status calls to ensure alignment and progress.
- Guide new stores through onboarding requirements including documentation, system access, and training.
- Translate store needs into actionable items for internal teams and provide clear status updates.
- Deliver a high-quality, personalized onboarding experience that reflects a strong customer-first approach.
- Monitor onboarding timelines and proactively address risks, delays, or gaps.
- Identify and resolve miscommunications, ensuring clarity on next steps and accountability.
- Support stores during the first 30 days post-opening, connecting them with resources as needed.
- Capture feedback and insights to continuously improve onboarding processes and the overall customer experience.
Qualifications
- Bachelor’s degree or equivalent work experience preferred.
- 3–5 years of experience in customer success, onboarding, account management, operations, or a related field.
- Bilingual fluency in English and Spanish (required).
- Strong organizational and multitasking skills with the ability to manage multiple priorities simultaneously.
- Excellent communication and interpersonal skills with a customer-centric mindset.
- Proven ability to collaborate cross-functionally and influence without direct authority.
- Ability to anticipate challenges and proactively drive solutions.
- Comfortable facilitating meetings, training, and onboarding sessions.
- Proficiency in Microsoft Office and familiarity with CRM, onboarding, or project management tools.
Skills
RetailAdministrative