PointClickCare is a leading healthcare technology platform enabling meaningful collaboration and access to real‐time insights at every stage of the patient healthcare journey. More than 27,000 long‐term and post‐acute care providers, over 3,100 hospitals and health systems, over 3,600 ambulatory clinics, every major U.S. health plan, and over 70 state and government agencies use PointClickCare, enabling care collaboration and value‐based care delivery for millions across North America.

Industry: Software Development
Company Size: 1,001-5,000 employees

PointClickCare

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**Job Title: ** Senior Product Manager, RCM AI

**Location: ** US - Remote

- Travel to Office expectations**

**For Remote Roles **: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

**Position Summary**

As a Senior Product Manager at PointClickCare, you will own and drive the AI product roadmap for Revenue Cycle Management, starting with Billing Advisor, our AI-powered platform that identifies potential billable events for skilled nursing and senior living facilities, and extending to the next generation of AI advisors across pre-billing validation, collections, and claims workflows.

This is not a greenfield role. You are taking ownership of a product that is live with customers and heading into general availability. You will work in a complex, high-stakes domain where your product outputs directly affect whether facilities get paid and whether claims are denied. You need to be equally fluent in AI product behavior and billing workflows.

You contribute to the vision and strategy of your product area, define and own roadmaps, and drive execution and delivery of compelling value to users and customers. To succeed in this role, you combine product management experience in AI or ML-powered products with a working understanding of how AI recommendations translate into real operational outcomes for billing and RCM teams. You bring a collaborative approach to leadership, a track record of shipping AI products to production customers, and the credibility to earn the trust of both engineering teams and clinical-financial end users.

**Key Responsibilities**

- Own the full product lifecycle for one or more RCM AI Products from 0-1, GA launch, and through growth. This includes managing active customers, defining adoption metrics, tracking recommendation utilization, and driving expansion.

- Define and own the roadmap, prioritizing opportunities across billing, claims, collections, and pre-billing workflows where AI can reduce denials, surface missed revenue, and reduce manual effort.

- Translate AI model outputs, confidence thresholds, and recommendation accuracy tradeoffs into product decisions and customer-facing feature design.

- Define success metrics for AI products that go beyond traditional SaaS KPIs, including recommendation adoption rate, billing event capture rate, and measurable revenue impact per customer.

- Partner with advanced technology, data science, engineering teams, and other cross-functional teams to evaluate model performance, define customer feedback loops, and close the gap between AI output quality and customer trust and adoption.

- Use qualitative and quantitative techniques to understand current and future customer needs, including direct engagement with billing managers, RCM directors, and facility operators.

- Understand company strategy and contribute to the multi-year RCM AI roadmap, identifying the sequence of AI advisors that maximize customer value and PointClickCare's competitive differentiation.

- Prioritize product investments and trade-offs using data-driven analysis and good judgment to build compelling business cases and quantify return on investment.

- Engage with UX, Engineering, Technical Writers, and other product managers using agile processes and Design Thinking to ensure concepts are valuable and feasible.

- Work with Sales, Marketing, Professional Services, and Customer Success to drive successful product launches, beta programs, and customer adoption of AI capabilities.

- Participate in industry events and lead customer-facing and partner-facing engagements as a product expert.

- Understand the competitive landscape for AI in RCM and healthcare billing.

- Inspire, energize, and motivate cross-functional teams.

**Required Skills & Qualifications**

- Bachelor's degree in business, Healthcare technology, computer science, or a related field.

- 5+ years of software product management experience, with at least 2 years as the primary product owner of an AI or ML-powered product shipped to production customers.

- Healthcare billing, revenue cycle management, or claims experience is required. Candidates without working knowledge of RCM workflows, payer operations, or medical billing will not be competitive for this role.

- Demonstrated track record of managing products through beta programs and into general availability, including customer onboarding, adoption tracking, and post-launch iteration.

- Experience defining success metrics and feedback loops for AI products, including recommendation adoption, model performance monitoring, and customer trust signals.

- Ability to work at the intersection of domain expertise and AI product design, translating billing workflow knowledge into AI feature requirements and vice versa.

- Strong written and oral communication skills with internal and external stakeholders, including the ability to explain AI behavior and limitations to non-technical customers and executives.

- Solid understanding of agile practices and experience working with cross-functional teams including data science and ML engineering.

- Experience managing SaaS products.

**US **: At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is **$207,900 - $231,000 **+ bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

**PointClickCare Benefits & Perks**

- Benefits starting from Day 1

- Retirement Plan Matching (RRSP & 401K)

- Flexible Paid Time Off

- Lifestyle/Wellness Spending Account

- Parental & Caregiver Leaves

- Fertility & Adoption Support

- Continuous Development Support Program

- Employee Assistance Program

- Learning Programs & Resources

- Employee Recognition … and more!

**Equal Employment Opportunity**

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior Product Manager, Revenue Cycle Management AI

**The Team**

This team will serve as the product owner for GenAI capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support generative AI solutions. This centralized team with deep specialization, closely integrated with key horizontal partners to ensure delivery of safe, scalable and high-impact AI Products

**Job Summary**

The Principal AI/ML Platform Engineer will focus on building the infrastructure that connects AI systems with existing products and will enable seamless delivery of AI-generated insights into agent workflows.

**Key Responsibilities.**

-  Design, build, and maintain the core infrastructure layer supporting GenAI products, including model gateways, prompt/versioning stores, vector databases, and LLM evaluation tools.

-  Implement secure access controls and authentication mechanisms integrated by default into the AI platform components.

-  Develop and manage observability, monitoring, and logging solutions for GenAI workloads and infrastructure.

-  Collaborate closely with product and engineering teams to integrate GenAI infrastructure with agent frameworks, and downstream applications.

-  Optimize infrastructure for scalability, high availability, cost efficiency for production workloads.

**Qualifications & Skills**

-  Extensive experience building and maintain AI platform infrastructure, Kubernetes, and container security.

-  Demonstrated expertise in observability, and monitoring frameworks, with a focus on real-time performance (i.e: experience with OpenTelemetry, MLFlow).

-  Experience with AI infrastructure components such as vector databases, prompt/versioning stores, and AI IDEs.

**Preferred Experience**

-  Familiarity with vLLM, SGLang or similar framework to host LLM inference workloads.

-  Experience with CI/CD pipelines and automation for AI model deployment and platform operations

-  Strong knowledge of authentication and authorization frameworks integrated into AI platforms.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

~~At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $179,000-199,000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role. ~~

Principal AI/ML Platform Engineer (US)

**Job Summary**

At PointClickCare, Technical Program Managers are strategic enablers of product outcomes, connecting strategy, delivery, and learning across our product and engineering ecosystem. You’ll orchestrate complex initiatives that span products, platforms, and domains, ensuring empowered teams have the clarity, alignment, and flow to deliver meaningful customer and business impact.

The Importance of the Technical Program Manager and playing a key role in PointClickCare's mission, you are part of PointClickCare’s evolution toward an empowered, product-led organization, where outcomes define success and flow defines health. You’ll operate at the intersection of product, engineering, and platform - driving systems that enable every team to deliver with purpose, speed, and measurable impact.

You bring clarity to complexity, align teams around shared outcomes, and accelerate delivery with purpose and precision.

Reporting into the Director, Delivery Orchestration

**Key Responsibilities**

- Enable product outcomes: Partner with Product and Engineering Leads to translate strategy and OKRs into coordinated execution plans, ensuring teams stay focused on delivering measurable customer and business value.

- Orchestrate multi-team initiatives: Lead cross-team efforts spanning product, infrastructure, and platform capabilities - ensuring alignment, dependency visibility, and sustainable flow.

- Drive clarity and flow: Remove ambiguity by connecting business intent to execution signals. Use delivery and outcome metrics to inform, not control, decision-making.

- Harness AI for insight: Use AI-driven analytics to surface risks, detect bottlenecks, and generate proactive recommendations that improve velocity and predictability.

- Champion empowered delivery: Coach teams on healthy operating rhythms and data-driven practices that balance autonomy with alignment.

- Bridge strategy to execution: Facilitate alignment between senior product, design, and engineering leaders - making trade-offs visible, decisions explicit, and accountability shared.

- Shape systems and culture: Contribute to how PointClickCare executes at scale, evolving shared tools, processes, and frameworks that amplify impact across the portfolio.

- AI fluency and curiosity:

-  Understanding of applied AI concepts

-  Comfort using AI tools to support analysis, documentation, and decision-making.

-  Awareness of responsible and ethical AI practices in engineering environments.

- Travel to company onsite -25% for eligibility

**Your Key Strengths**

- Proven track record delivering complex programs (SaaS, large systems) that span multiple teams and domains

(platform, product, data).

- Technical fluency - you understand system architectures, APIs, integration patterns, and can engage in technical design conversations. (Frequent collaboration with Engineering)

- Systems-level thinking - you see cross-cutting dependencies and can reason about how one program impacts others.

- Influence without authority - you align stakeholders, manage conflict, and build consensus across teams with different priorities.

- Data-driven mindset - you define and use meaningful metrics to track health, predict issues, and drive decisions.

- Bias toward action & ownership - when ambiguity hits, you drive clarity and momentum.

- Excellent communication skills - able to tailor messages and status to technical teams, product partners, and senior leadership.

- Passion for using technology, including AI, to improve how teams work, decide, and deliver.

- You connect dots across the portfolio to drive outcome alignment and accelerate flow.

- You coach teams to operate with greater autonomy, velocity, and data-driven decision-making.

- You embody AI-first leadership, role-modeling intelligent ways of working that elevate how the organization learns and executes.

**Skills And Qualifications**

- Bachelor’s degree in computer science, Engineering, or related field, or equivalent practical experience.

**Experience**

- 5+ years of experience leading complex software programs in TPM/EPM or similar roles.

- 3+ years driving multi-team initiatives across product and platform or infrastructure.

- Experience translating strategy and OKRs into execution plans, managing dependencies, risks, and delivery health signals.

- Proficient with program execution and delivery tooling (Jira, Confluence, Aha! or equivalents) for planning, dependency management, status reporting, and stakeholder visibility.

- Technical fluency in modern software systems (APIs, architectures, integration patterns) and ability to engage in technical design conversations.

- Experience using metrics to improve predictability, flow, and outcomes; comfort using AI tools to support analysis and decision-making.

#MG

#Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

US: At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $150,000 - $170,000 with a 15% Bonus and Fulltime benefits.

Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

**PointClickCare Benefits & Perks**

- Benefits starting from Day 1

- Retirement Plan Matching (RRSP & 401K)

- Flexible Paid Time Off

- Lifestyle/Wellness Spending Account

- Parental & Caregiver Leaves

- Fertility & Adoption Support

- Continuous Development Support Program

- Employee Assistance Program

- Learning Programs & Resources

- Employee Recognition … and more!

US- Technical Program Manager (PEO)

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