Guest Services Coordinator (Travel)
2 - 5 years
Charlotte, NC
Full-time
Remote
1 month ago
About the role
Position Summary
We are seeking a Guest Services Coordinator to support clients throughout their travel experience by ensuring clear communication, organized planning, and a smooth coordination process. This role focuses on delivering consistent service and assisting with travel-related needs from initial inquiry through completion of travel.
Key Responsibilities
Qualifications
Work Environment
Training & Support
Compensation
Application Instructions
Submit your application to be considered. Qualified candidates will be contacted with next steps.
We are seeking a Guest Services Coordinator to support clients throughout their travel experience by ensuring clear communication, organized planning, and a smooth coordination process. This role focuses on delivering consistent service and assisting with travel-related needs from initial inquiry through completion of travel.
Key Responsibilities
- Serve as a support contact for client questions and travel-related requests
- Coordinate reservations, including accommodations, transportation, and itinerary components
- Ensure all travel details are confirmed, accurate, and properly documented
- Communicate updates and important information to clients in a timely manner
- Collaborate with travel partners to support booking and scheduling needs
- Monitor upcoming travel arrangements and assist with adjustments as needed
Qualifications
- Strong communication and interpersonal skills
- Excellent attention to detail and follow-through
- Ability to manage multiple tasks and prioritize effectively
- Comfortable using online tools and reservation systems
- Dependable and self-directed in a remote work setting
- Background in customer service, hospitality, or administrative coordination is helpful
Work Environment
- Remote position
- Flexible schedule based on client and operational needs
Training & Support
- Onboarding and role-specific training provided
- Ongoing access to guidance and support resources
Compensation
- Compensation based on experience and performance
- Additional details shared during the hiring process
Application Instructions
Submit your application to be considered. Qualified candidates will be contacted with next steps.
Skills
Hospitality