

Industry: Wellness and Fitness Services
Company Size: 501-1,000 employees

Planet Fitness

Savvy Admin PROD

**Who We Are**

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!

**Who You Are**

All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®

Characteristics that will make you a perfect match for our Fitness Trainer role

**You**

- Exhibit a positive and upbeat attitude.

- Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF team members.

- Pride yourself on your work while being punctual, reliable and dependable.

- Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.

- Act with integrity and show respect to everyone around you.

- Exhibit strong communication skills and have an ability to listen and empathize.

- Inspire and motivate others to achieve their goals.

- Are a quick study with the ability to apply what you have learned during online and hands-on training.

**About the Fitness Trainer Role**

As a Fitness Trainer, you will operate the Planet Fitness group fitness program (PE@PF).

These responsibilities include

- Creating a class schedule for members. This includes Orientation and DYOP (Develop your own program).

- Proactively engage with members on the club floor regarding their fitness goals; instruct them on how to safely use the equipment and provide support as needed.

- Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.

- Frequently perform a comprehensive walk of all fitness areas to ensure a great member experience. Quickly address issues as they are identified.

- Perform prospective member calls and tours; assessing their membership needs and offering Trainer services.

Daily responsibilities of the Fitness Trainer may also include

- Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.

- Answer phones in a friendly manner and assist callers with their inquiries.

- Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.

- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.

**About Your Qualifications**

- 6-12 months of experience in a customer service environment is preferred.

- Must be 18 years of age or older

- Willing to become CPR/AED Certified (Training provided by Planet Fitness)

- Nationally Certified Training Certificate required.

- Basic computer proficiency

**Physical Demands of the Fitness Trainer role**

- Continual standing and moving throughout the club to accomplish tasks during shift.

- Continual communicating in person or on the phone to exchange information during shift.

- Must be able to lift up to 75 pounds.

- Will encounter toxic chemicals during shift.

- Frequent cleaning and sanitizing of equipment and facilities.

- Moving self in different positions, including bending and twisting, to accomplish tasks.

**More reasons to join Planet Fitness!**

- Medical, Dental, and Vision Insurance*

- Vacation*/Sick Time/Holiday Pay

- Free Black Card Membership

- 401(k) Retirement Savings Plan

- Term Life Insurance*

- Healthcare and Dependent Care Flexible Spending Accounts*

- Tuition Reimbursement

- Employee perks and discounts

- Engaging team-building competitions and social events

- Please note that certain benefits listed above are for full-time employees only

E-Verify is used in the following states Florida, Georgia, North Carolina, South Carolina and Alabama

**Health and Safety Requirements **Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.

Fitness Trainer

**Grow with us!**

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at entry level and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!

All **of our Team Players (what we call our employees) **are responsible for creating a positive member experience through superior level of customer service and cleanliness, and ~~no matter where you start ~~, there is room to grow with us!

**Job Summary**

The **Fitness Trainer **will be responsible for creating a positive member experience through fitness knowledge and support.

**Essential Duties And Responsibilities **

- Conduct and run the Planet Fitness PE@PF program, including creating and following the schedule.

- Consult with members regarding their fitness goals and instruct them on how to properly and safely use the equipment.

- Create bi-weekly updates consisting of a variety of exercises.

- Meet class requirements based on club size and member traffic.

- Assist in front desk related activities including:

- Answer phones in a friendly manner and assist callers with a variety of questions.

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- Check members into the system.

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- New member sign-up.

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- Take prospective members on tours.

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- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

**Qualifications/Requirements**

- A passion for fitness and health!

- Upbeat and positive attitude.

- Punctuality and reliability are a must.

- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

- Strong listener with the ability to empathize and problem solve.

- Demonstrate diplomacy in all interactions while using appropriate behavior and language.

- Current CPR Certification required.

- Nationally Certified Training Certificate required.

- High School diploma/GED equivalent required.

- Must be 18 years of age or older.

**Physical Demands**

- Continual standing and walking during shift.

- Continual talking in person or on the phone during shift.

- Must be able to occasionally lift up to 50 lbs.

- Will occasionally encounter commercial cleaning products during shift.

- Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols.

- Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.

- Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.

- Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.

- Need a day off? Full time employees have paid leave to take a break!

**Benefits & Perks**

- Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay

- Every Team Player receives a FREE Planet Fitness Black Card Membership

- Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources

- PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

**What are you waiting for? ****APPLY TODAY!**

~~Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law. ~~

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