Customer Service Associate – Financial Support | Philippines (For Pooling)
Cambridge, MA
Full-time
Remote
1 month ago
About the role
Description
Job Description
Are you passionate about delivering exceptional customer experience and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates - Financial Support to join our dynamic team in the Philippines!
In this role, you will support customers with cobranded credit card programs, assisting with inquiries, resolving concerns, and ensuring a seamless customer experience across multiple communication channels.
What You’ll Do
Requirements
What We’re Looking For
Peak Support and our Work-from-Home PLUS model
At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.
We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.
Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.
Note
Employees will be assigned to a designated Ubiquity site based on their address. This assignment does NOT require employees to work onsite and does not indicate a return-to-office (RTO) setup. It is strictly for administrative purposes only, including:
Job Description
Are you passionate about delivering exceptional customer experience and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates - Financial Support to join our dynamic team in the Philippines!
In this role, you will support customers with cobranded credit card programs, assisting with inquiries, resolving concerns, and ensuring a seamless customer experience across multiple communication channels.
What You’ll Do
- Provide outstanding customer support via phone
- Handle inquiries related to cobranded credit cards, including account support, transactions, and general service concerns
- Deliver accurate, timely, and customer-focused resolutions
- Maintain a high level of professionalism, empathy, and product knowledge
- Document interactions and follow processes to meet client and company standards
- Collaborate with team members and leadership to achieve performance goals
Requirements
What We’re Looking For
- At least 1 year of BPO customer service experience
- Experience supporting financial accounts, credit cards, or banking products is highly preferred (e.g., billing inquiries, transactions, disputes, fraud, or account management)
- Strong English communication skills (C1 level or above) — both written and verbal
- Proven ability to provide excellent customer service in a fast-paced environment
- Experience handling voice accounts/projects
- Ability to communicate information clearly and effectively, especially when explaining financial concepts'
- Strong problem-solving and critical-thinking skills
- High attention to detail and strong organizational skills, particularly when handling sensitive financial information
- Flexibility to work shifting schedules, weekends, and holidays
Peak Support and our Work-from-Home PLUS model
At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.
We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.
Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.
Note
Employees will be assigned to a designated Ubiquity site based on their address. This assignment does NOT require employees to work onsite and does not indicate a return-to-office (RTO) setup. It is strictly for administrative purposes only, including:
- Headcount reporting and tracking
- Distribution of company swags
- Business continuity planning
Skills
OtherOutsourcing and Offshoring Consulting